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Raritan P2-USTIP1 User Manual

Raritan computer network device user guide ustip p2-ustip1, p2-ustip2
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USTIP
P2-USTIP1, P2-USTIP2
Release 1.2
User Guide
Copyright © 2006 Raritan Computer, Inc.
PII-0J-E
April 2006
255-30-6000

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  • Page 1 USTIP P2-USTIP1, P2-USTIP2 Release 1.2 User Guide Copyright © 2006 Raritan Computer, Inc. PII-0J-E April 2006 255-30-6000...
  • Page 2 This page intentionally left blank.

  • Page 3: Fcc Information

    Raritan Computer, Inc. ©Copyright 2006 Raritan, Paragon, IP-Reach, Dominion, CommandCenter, and the Raritan company logo are trademarks or registered trademarks of Raritan Computer, Inc. All rights reserved. Java is a registered trademark of Sun Microsystems, Inc. Internet Explorer is a registered trademark of Microsoft Corporation.

  • Page 4: Safety Guidelines

    Safety Guidelines To avoid potentially fatal shock hazard and possible damage to Raritan equipment: • Do not use a 2-wire power cord in any product configuration. • Test AC outlets at your computer and monitor for proper polarity and grounding. •...

  • Page 5: Table Of Contents

    ONTENTS Chapter 1: Introduction ... 1 USTIP Overview...1 Product Photos...2 Product Features...3 Terminology ...4 Chapter 2: Installation... 5 Configuring Target Servers ...5 Server Video Resolution...5 Windows XP Settings ...5 Windows 2000 / ME Settings...6 Windows 95 / 98 / NT Settings ...6 Linux Settings ...6 Sun Solaris Settings ...6 Apple Macintosh Settings ...7...
  • Page 6 UIDE Figures Figure 1 Front and Rear Views of the P2-USTIP ... 2 Figure 2 P2-USTIP1 Unit with Paragon UMTs ... 2 Figure 3 P2-EUST, P2-UST, and P2-USTIP1 Units... 2 Figure 4 Set Mouse Motion ... 7 Figure 5 P2-USTIP2 Rear Panel Connections ... 8 Figure 6 USTIP Wizard Screen...

  • Page 7: Chapter 1: Introduction

    (P2-EUST), providing all of the P2-UST features, plus superior video quality with manual skew compensation. In addition, the P2-USTIP1 and P2-USTIP2, one-and two-worker user stations, have integrated IP access and includes KVM over IP capability for anytime, anywhere access and control of servers along with a slim design and GUI for point-and-click remote access.

  • Page 8: Product Photos

    USTIP U UIDE Product Photos Figure 1 Front and Rear Views of the P2-USTIP Figure 2 P2-USTIP1 Unit with Paragon UMTs Figure 3 P2-EUST, P2-UST, and P2-USTIP1 Units...

  • Page 9: Product Features

    1: I HAPTER NTRODUCTION Product Features Access • Remote KVM access via the Internet, LAN/WAN, or dial-up modem • Up to two simultaneous user throughput to switch(es) or server(s) • Web browser accessible • Remote access to serial devices (VT100) connected to USTIP serial port Performance •...

  • Page 10: Terminology

    Terminology This manual makes use of the following terms to indicate components of a typical USTIP configuration. While reading the manual, please refer to the diagram below for clarification when necessary. Target Server(s) Servers to be accessed remotely via USTIP and its connected KVM configuration.

  • Page 11: Chapter 2: Installation

    2: I HAPTER NSTALLATION Chapter 2: Installation Configuring Target Servers Before installing USTIP, first configure any target servers that you wish to access via USTIP, in order to ensure optimum performance, as outlined below. Note that the following configuration requirements apply only to target servers, not to the computers that you will be using to access USTIP remotely.

  • Page 12: Windows 2000 / Me Settings

    Windows 2000 / ME Settings On target servers running Microsoft Windows 2000 / ME, set the mouse pointer acceleration to “none” and the mouse motion speed exactly to the middle speed setting. These parameters are found in: Start → Settings → Control Panel → Mouse → Motion. Windows 95 / 98 / NT Settings On target servers running Microsoft Windows 95 / 98 / NT, set the mouse motion speed to the slowest setting in Start →...

  • Page 13: Apple Macintosh Settings

    2: I HAPTER NSTALLATION Note that KVM switch brands other than Raritan’s may or may not properly handle PS/2-to-Sun signals. On target servers running the Solaris operating system, set the mouse acceleration value to exactly 1 and threshold to exactly 1. Set this at the graphical user interface (shown below), or with the command line “xset mouse a t”...

  • Page 14: Physical Connections

    Physical Connections Figure 5 P2-USTIP2 Rear Panel Connections Attaching a Local Console for Initial Configuration 1. Attach the included AC power cord to the USTIP unit and plug the other end into a nearby AC power outlet. 2. Connect the client PC to the USTIP ADMIN Port using a serial (DB9) cable. 3.

  • Page 15: Initial Configuration

    2: I HAPTER NSTALLATION Initial Configuration During initial configuration, the USTIP Setup Wizard helps you quickly set up USTIP for the first time. The USTIP Setup Wizard appears only when accessing the Administrative Menus on a non-configured USTIP, and guides you through initial configuration parameters. The easiest way to perform this initial configuration is by using the Local Admin Console (see ‘Physical Connection’...
  • Page 16 Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet − Line Speed & Duplex: Enter the visual efficiency for the monitor: Auto detect 10 Mbps/Full Duplex, 10 Mbps/Half Duplex, 100 Mbps/Full Duplex, or 100 Mbps/Half Duplex − Obtain IP address automatically (DHCP): ♦...
  • Page 17 2: I HAPTER NSTALLATION C. Click OK. D. Click Terminal Setup. In the Terminal Settings window, ensure the option Keypad application mode is checked (this option must be specified for most laptop computers). 7. Click OK. 8. Click OK.

  • Page 18: Remote Connection Using Raritan Multi-Platform Client And Raritan Remote Client

    Remote Connection Using Raritan Multi-Platform Client and Raritan Remote Client After installing USTIP, establish an initial network connection using Raritan Multi-Platform Client (MPC) or Raritan Remote Client (RRC). MPC and RRC are Raritan’s graphical user interfaces for USTIP, IP-Reach, and Dominion KX products, providing remote access to the target servers connected to Raritan KVM over IP devices.

  • Page 19: Launch Rrc

    2: I HAPTER NSTALLATION Launch RRC Important: RRC works only with MS Internet Explorer. If you are using a different Web browser, MPC will load automatically. 1. Log on to any Windows-based computer with network access to USTIP. 2. If you are using Windows NT, 2000, XP, or 2003, ensure that you are not a “restricted” user. 3.

  • Page 20: Establish A Connection

    Establish a Connection When you double-click on your USTIP icon, its login screen appears. Log on with your username and password (default: admin/raritan) to connect to your USTIP unit. Use the Navigator, on the left side of the MPC or RRC window, to select and connect to a server port. Please note that the RRC window shown below is slightly different from the MPC window: the MPC window has a Message panel below the Navigator.

  • Page 21: Note To Commandcenter Users

    2: I HAPTER NSTALLATION Mouse Pointer Synchronization When controlling a target server, MPC and RRC display two mouse cursors: one belonging to your client workstation and the other belonging to the target server. When properly configured, the two mouse cursors will align. Should you experience difficulty with mouse synchronization, please refer to the section Configuring Target Servers, at the beginning of this chapter.
  • Page 22 USTIP U UIDE...

  • Page 23: Chapter 3: Operation - Administrative Functions

    3: O – A HAPTER PERATION DMINISTRATIVE UNCTIONS Chapter 3: Operation – Administrative Functions Accessing the Administrative Functions Access and execute Administrative functions via local admin console, or via remote administration. Only administrators (users with administrative privileges) can access the USTIP Administrative Menus.

  • Page 24: Remote Admin Console

    Remote Admin Console Another way to access USTIP administrative functions is to do so remotely, using MPC or RRC. Any administrative user logged on to USTIP at a Remote PC can perform administrative functions remotely to make changes to the system, as long as USTIP is set to allow remote administration privileges.

  • Page 25: Network Configuration

    3: O – A HAPTER PERATION DMINISTRATIVE Network Configuration Use the TAB, , or key to highlight [C] Configure UST-IP on the Main Menu (or press C) and press ENTER. At the Configuration Menu, select [N] Network Configuration and press ENTER.

  • Page 26: User Station Options

    Select [U] User Station Options on the Configuration Menu to configure the User Station. In the User Station Configuration screen, use the Priority to favor None, Remote, or Local users. On the P2-USTIP1 model, • If you set Port Priority to Remote, a Remote user will be prompted to terminate the Local user session when attempting to connect to the same USTIP unit.

  • Page 27: Security Configuration

    3: O – A HAPTER PERATION DMINISTRATIVE • If you set Port Priority to None, there is no capability to automatically terminate a user session. Instead, the first user to connect to either port maintains access to that port until the user is finished.
  • Page 28 − YES (default): Allows remote access to all Administrative USTIP Functions by administrators logged on at a Remote PC. • Logout idle users: Offers an option for USTIP to automatically disconnect remote users after certain selected time intervals of inactivity have passed. −...

  • Page 29: Performance Settings

    3: O – A HAPTER PERATION DMINISTRATIVE Performance Settings Select [P] Performance Settings on the Configuration Menu to set up USTIP’s video data transfer and bandwidth parameters. Figure 17 USTIP Performance Settings Screen • Pause video stream for idle users: Pausing the flow of video data during periods of prolonged inactivity will prevent an inactive user from needlessly consuming bandwidth.

  • Page 30: Time And Date

    Time and Date Select [T] Time and Date on the Configuration Menu to view and adjust current date and time on the USTIP unit. Once saved, Time and Date changes will not take effect until USTIP is restarted. • New Date / New Time: To manually input changes to current date and time values. •...

  • Page 31: Access Control List

    3: O – A HAPTER PERATION DMINISTRATIVE UNCTIONS Access Control List Select [A] Access Control List on the Configuration Menu to set accessibility in the Access Control List (ACL) and allow or deny specific IP Addresses or ranges of IP Addresses to connect to the USTIP unit.

  • Page 32: Remote Syslog

    USTIP U UIDE Remote Syslog Select [L] Remote Syslog on the Configuration Menu to allow remote users to save the server logs. Use the keys to select Yes or No. Figure 20 Remote Syslog Configuration Screen If you select Yes, type the IP Address to which you want to save the Syslog in the Remote Syslog Server IP field, specify the information to save in Syslog Priority Threshold (for example, Notices, Debugs, Emergency messages, etc.), and select the category of data in the Syslog Category field.

  • Page 33: View Ustip Status

    3: O – A HAPTER PERATION DMINISTRATIVE View USTIP Status The USTIP Event Log screen shows a log file containing information about USTIP log in and connection activities. This Event Log stores USTIP events, such as user login or logout, bad login attempts, Admin login, and logout at the USTIP Admin console, Admin changes to the system configuration, Admin user profile additions, changes, or deletions, modem activity, system startup and shutdown, and all errors that occur, with the date and time of each event.

  • Page 34: Restart Or Shutdown The Ustip

    USTIP U UIDE Restart or Shutdown the USTIP You can restart or shut the USTIP unit down from the Main Menu. Restart R, Shutdown S, or Cancel Esc the restart or shutdown command. R Restarts the USTIP unit and brings the USTIP Admin Console back to the USTIP Initialization screen.

  • Page 35: Appendix A: Specifications

    A: S PPENDIX PECIFICATIONS Appendix A: Specifications IMENSIONS P2-USTIP1 1U 19” Rackmount Case: 17.2” (W) x 11.46” (D) x 1.72” (H) 440mm (W) x 291mm (D) x 44 mm (H) P2-USTIP2 1U 19” Rackmount Case: 17.2” (W) x 11.46” (D) x 1.72” (H)

  • Page 36: Cable Specifications

    USTIP U UIDE Cable Specifications Category 5e UTP cable to connect to network. Paragon download cable to connect from Admin Port to local PC port. KVM Switch Specifications Supports KVM switches utilizing an On-Screen User Interface, including Raritan’s Paragon, Z- Series, MasterConsole MX , and MasterConsole II product lines.

  • Page 37: Appendix B: Frequently Asked Questions

    B: F PPENDIX REQUENTLY SKED UESTIONS Appendix B: Frequently Asked Questions UESTION What is USTIP? USTIP is the easiest, fastest, most reliable way to remotely access and manage multiple servers connected to a Paragon II - no matter where you are or where your servers are located. How does USTIP USTIP connects to the Cat5 Paragon switch.
  • Page 38 UESTION Is USTIP easy to USTIP is very easy to install. Just connect it to a user port on an install? existing KVM configuration and assign an IP address and/or telephone number for modem access. How Is USTIP Administrators access USTIP through a connected USTIP Admin administration carried Console.
  • Page 39 B: F PPENDIX REQUENTLY SKED UESTIONS UESTION Can I use USTIP in a Yes. USTIP fits into most any network configuration utilizing VPN? standard TCP/IP. The network administrator simply adds USTIP as a node on the network via the USTIP Admin Console. What is the slowest USTIP offers scalable performance based on bandwidth available, connection USTIP can...
  • Page 40 USTIP U UIDE...

  • Page 41: Appendix C: Troubleshooting

    C: T PPENDIX ROUBLESHOOTING Appendix C: Troubleshooting Problems and Suggested Solutions EMOTE ONNECTION OLUTION ROBLEM I cannot connect to USTIP Ensure that you have specified the modem device for your Remote PC via dial up modem. in the Add Connection Window (Dial-up type connection) modem field.
  • Page 42 IRECT NALOG OLUTION ONSOLE ROBLEM The Direct Analog User Make sure the KVM switch is functioning properly. Make sure Console does not that USTIP is turned on. USTIP must be powered on for the Direct function. Analog User Console to function. The cable located inside USTIP that connect the Direct Analog User Console port(s) may have disconnected –...
  • Page 43 C: T PPENDIX ROUBLESHOOTING EYBOARD ROBLEM OLUTION USTIP is not accepting The USTIP window of TRC must be the active window for proper keyboard commands keyboard control. Ensure the window in which you are typing is from the Remote PC. active.
  • Page 44 KVM O CREEN (OSUI) P NTERFACE ROBLEM Log out of KVM on disconnect is set to YES in the Security Configuration screen, but USTIP is not logging out of the KVM upon remote user disconnection. OUSE ROBLEM Target Server Mouse Pointer tracks too slowly after USTIP Mouse Pointer.
  • Page 45 C: T PPENDIX ROUBLESHOOTING OUSE ROBLEM USTIP is not accepting my mouse. USTIP Mouse Pointer and the Target Server Mouse Pointer do not sync up in certain Windows NT Administration screens, like the NT log on screen. OLUTION USTIP will not support a serial type mouse or non- standard mouse drivers.
  • Page 46 ARGET ERVER ROBLEM When I reboot a Target Server through USTIP, from a Remote PC, I cannot access the Target Server’s BIOS. It seems USTIP is not accepting the BIOS entry command keystroke. OLUTION To access a Target Server’s BIOS first temporarily de- select the Sense video mode changes automatically checkbox in the Video Settings window, accessed with Video Settings on the USTIP toolbar.
  • Page 47 II FAQ ARAGON NLINE USTIP P ROBLEM I cannot power down USTIP. IDEO ROBLEMS After switching to a different Target Server channel the video is not clear. Sometimes there is a black edge at the boundary of the Target Server’s screen. When viewing a Target Server remotely, the video image is filled with moving block of...

  • Page 48: Event Log File And On-Screen Error Codes

    ROWSER ROBLEMS I cannot connect to USTIP via Web Browser. Event Log File and On-Screen Error Codes USTIP will display or log an error code in the USTIP Event Log Screen in the event of a problem occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the first four denote error type;...
  • Page 49 II FAQ ARAGON NLINE RROR EANING LAST DIGITS 0007 – 0008 Memory allocation error. 0009 Could not find the frame grabber card. 000A Frame grabber card is not responding correctly. 000B Memory allocation error. 000C – 000F Memory allocation error. 0011 The Ethernet controller could not be found.
  • Page 50 RROR EANING LAST DIGITS 001C Error occurred while initializing the TCP read socket. 001D – 001E Resource allocation error. 001F Could not listen to the TCP write socket. 0020 Could not listen to the TCP read socket. 0021 TCP listen process failed. 0022 UDP listen process failed.
  • Page 51 II FAQ ARAGON NLINE RROR EANING LAST DIGITS 003A – 003F Resource allocation error. 0040 Resource allocation error. 255-31-0006 ECOMMENDATION system from the Recovery CD-ROM. Reboot USTIP. Make sure the BIOS memory test recognizes at least 64MB of RAM. If the problem persists, restore the software and file system from the Recovery CD-ROM.
  • Page 52 Fax. (81) 03-3523-5992 www.peppercon.com Email: sales@raritan.co.jp http://www.raritan.co.jp Asia Pacific Headquarters Raritan Computer Taiwan, Inc. Raritan Computer Japan Osaka Office 5F, 121 , Lane 235 , Pao-Chiao Road, Honmachi Phoenix Bldg 8F Hsin Tien 1-15-8 Nishihonmachi Nishi-ku Taipei, Taiwan, ROC Osaka, Japan 550-0005 Tel.

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