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42
W
B
P
EB
ROWSER
ROBLEMS
I cannot connect to USTIP via
Web Browser.
Event Log File and On-Screen Error Codes
USTIP will display or log an error code in the USTIP Event Log Screen in the event of a
problem occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the
first four denote error type; and the second four digits denote a location code.
These last four digits of the USTIP error code are the most useful in determining what has caused
a system failure. Below is a list of location codes (the last four digits of an error code), and their
meanings.
E
C
RROR
ODE
(
4
LAST
)
DIGITS
0001 – 0003
Memory allocation error
0004
Could not read the
configuration file on
startup. The file may be
corrupt, the file system
may be damaged, or the
config file might be from
an older version of
USTIP.
0005
The config file was
missing. This may be the
first time you have started
USTIP or the file system
has become corrupt.
0006
The config file could not
be saved. The file system
may be corrupt or the
hard drive may not be
responding.
S
OLUTION
Re-check the IP settings for USTIP from the USTIP Admin
Console or remote Admin Console window. Accessing the
Network Configuration screen, ensure that the IP
addresses set for "IP Address, Subnet Mask, and Default
Gateway" are still set correctly, per your Network
Administrator's instructions.
Ensure that your user profile has Web Browser access
enabled and that USTIP is configured to enable Web
Browser.
M
EANING
Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
Reenter the configuration information and
reboot. If the problem continues, restore the
software and file system from the Recovery CD-
ROM.
Reenter the configuration information and
reboot. If the problem continues, restore the
software and file system from the Recovery CD-
ROM.
Retry, but if the problem persists, restore the
software and file system from the Recovery CD-
ROM.
USTIP U
R
ECOMMENDATION
G
SER
UIDE
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