In Case Of Difficulty - VTech USB 7100 Quick Reference Manual

Appendix

In case of difficulty

If you have difficulty with your phone, please try the suggestions below. For
customer service, please visit our Web site at w w w w w w . . v v t t e e c c h h p p h h o o n n e e s s . . c c o o m m , or call
1-800-595-9511 (USA) or 1-800-267-7377 (Canada).
Problems with • Make sure batteries are installed and charged correctly (see page 7).
telephone line
• Make sure the AC adapter is firmly plugged into an outlet not
controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the base and
the modular jack.
• If these suggestions do not work, unplug the base, remove and
re-insert the batteries, then follow the steps on page 25 to re-register
the handset.
Problems with • Make sure the USB cable is plugged firmly into the base and a
Internet line working USB port in your computer (see page 5).
• Make sure your computer meets minimum requirements and all
software has been properly installed (see page 9). You must
establish a Skype
• Launch your browser and check to see if you can connect to the
Internet. You must establish an Internet connection to make calls.
• Check your Net Status to make sure you are online with the Skype
network (see page 15).
• Unplug the base, remove and re-insert the batteries, then follow the
steps on page 25 to re-register the handset.
• If these suggestions do not work, visit
for other solutions. Or call VTech Customer Service at the numbers
listed above.
Phone does • Make sure the ringer is on (see page 13).
not ring
• Make sure the telephone line cord and AC adapter are plugged in
properly (see page 5).
• Move the handset closer to the base.
• You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.
™ account before using the Internet line.
www.skype.com/help
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Appendix
In case of difficulty
If you hear
noise or
interference
during a call
To re-register
the handset
™
to check
• You may be out of range. Move closer to the base.
• Appliances plugged into the same circuit as the base can cause
interference. Try moving the appliance or base to another outlet.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• If the buttons don't work, try placing the handset in the base for at
least 15 seconds.
• Disconnect the base from the modular jack and plug in a corded tele-
phone. If calls are still not clear, the problem is probably in your
wiring or local service. Call your local telephone service company.
If the error message "Handset Not Registered" is displayed, return the
handset to the base. After 60 seconds the handset should beep to
indicate that registration is completed.
If registration fails, follow the steps below to re-register your handset:
1 Press and hold the LOCATE HANDSET button on the base for at
least 5 seconds.
2 Press menu.
V
3 Press until "Registration" is displayed, then press OK.
4 Press OK to display "Searching for base," then wait a few seconds. If
registration is successful, you will be prompted to enter a handset
name.
If you still receive the "Handset Not Registered" message, call VTech
Customer Support at the numbers listed on page 24.
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