Troubleshooting; Question And Answer - Fujitsu ScanPartner 600C User Manual

4.

Troubleshooting

The Scanner will automatically perform a simple self-test each time it is turned on. This will help spot major
system errors in the Scanner itself.
When the test is initiated, the ERROR LED will light on. When the test is completed, the ERROR LED light
will extinguish.
If you have problems with the operation of your Scanner please check the following troubleshooting hints.
4.1

Question and Answer

Question:
Answer: a)
Question:
Answer: a)
Question:
Answer: a)
Question:
Answer: a)
Question:
Answer: There are two possibilities:
The LED indicates that the Scanner is ready, but the Scanner does not respond to
the scan command from the host computer.
Please check the signal cable is firmly seated, and invoke the scan command again.
If there is still no response, please reset the Scanner by turning it off and then on
again, and reboot your host computer as well.
b) Check if the driver is correctly installed. You can use the DIAG.EXE file in
"Fujitsu Driver Kit" to check this out.
c) Try to select another port memory.
Paper becomes jammed during scanning.
Open the ADF unit.
b) Pull out the jammed paper carefully
c) Close the ADF unit.
More than one sheet of paper were fed into the Scanner.
Open ADF unit
b) Remove the multi-fed sheets of paper
c) Close the ADF unit
d) Flatten the corners and edges; loosen the paper before reloading it in the paper
guide.
e) Check the feeding roller condition and do the cleaning if necessary (see chapter 6).
Paper becomes skewed in the Scanner.
Check the feeding roller condition; do the cleaning if necessary (See section 6.1).
b) Use the paper guide when feeding the paper.
When I power on the Scanner, it makes noises and will not stand ready.
a) You forgot to remove the shipping retainer from the Scanner. Please remove the
shipping retainer first.
b) You did not place the Scanner on a flat desktop surface. This may cause the
Scanner to function improperly.
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