Ford TRANSIT 2018 Owner's Manual page 443

Issue
Possible device malfunc-
I am having
tion.
trouble
connecting my
device.
The device has a lock
screen enabled.
SYNC 3 does
not recognize
my device when This is a device limitation.
I start my
vehicle.
This is a device-
Bluetooth audio
dependent feature.
does not
The device is not
stream.
connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
The file may be
not recognize
corrupted.
music that is on
The song may have
my device.
copyright protection that
does not allow it to play.
The file format is not
supported by SYNC 3.
2018 Transit (TTH) Canada/United States of America, JK3J 19A321 AA enUSA, Edition date: 201705, First Printing
SYNC
USB and Bluetooth Stereo issues
Possible cause
440
3
Possible solution
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
Make sure that all song details are popu-
lated.
Try replacing the corrupt file with a new
version.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
Convert the file to a supported format. See
Entertainment (page 397).