Adding A Contact To The Corporate Directory; Deleting A Contact From The Corporate Directory; Disabling Handset Mode - AudioCodes 420HD Administrator's Manual

Administrator's Manual
A.1.7

Adding a Contact to the Corporate Directory

This section shows how to add a contact to the Corporate Directory.

To add a contact to the Corporate Directory:

In the Directory page shown in the figure above, enter the contact's Name, Office, Home
and Mobile number fields, and then click Submit.
A.1.8

Deleting a Contact from the Corporate Directory

This section shows how to delete a contact from the Corporate Directory.

To delete a contact to the Corporate Directory:
1. Scroll down in the Directory page (shown in the figure above), and then select the
contact to delete.
Figure A-12: Web Interface – Directory – Delete a Contact
2. Click Delete; the contact is deleted from the Corporate Directory. You can select
multiple contacts and then click Delete All.
A.1.9

Disabling Handset Mode

Administrators can disable handset mode using the configuration file parameter
'voip/handset_mode/enabled' whose default is enabled. Some call centers don't want agents
to work with any device other than headsets. In this case, their administrators can change the
parameter default to disabled.
Note: Some call centers don't even connnect the handsets to the phones. In this case,
even though the handsets are not physically connected to the phones, admininstrators
should disable the new parameter.

To disable handset mode:

Use the table below as reference.
Table A-4: BroadSoft Server - Shared Call Appearance Add
Parameter
[voip/handset_mode/enabled]
Version 2.2.8
A. Configuring Phones in Server-Specific Deployments
When disabled [0], the handset becomes
unavailable. Configure either:

[1] = Enabled (default)

[0] = Disabled
283
Description
400HD Series IP Phones