Accu-Chek Inform II Operator's Manual page 162

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Display/symptom
Test result LO/HI
Test result RR LO/RR HI
Test result CR LO/CR HI
Meter displays Strip defect Error
Meter displays an error Type Bad
Dose
Meter displays (QC) FAIL or Out of
Range
Possible solution
The glucose result may be below (LO) or above (HI) the
measurement range of the system.
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 3).
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
The glucose result may be below/above the reportable
range set by system administrator.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
The glucose result may be below/above the critical range
set by system administrator.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
The test strip is defective.
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 3).
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
– If the error persists, contact Accu-Chek Customer Care.
Insufficient amount of blood on the test strip.
– Refer to the package insert for the test strips.
– Review proper testing procedure.
– Repeat the test using a new test strip, ensuring proper
sample application.
– If the error persists, contact Accu-Chek Customer Care.
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 4).
– Repeat the glucose control test with a new test strip.
– If the error persists, contact Accu-Chek Customer Care.
08424705001 (01) 2017-04 USA • Accu-Chek Inform II Operator's Manual Version 6