Troubleshooting; Pool Exact ® Ez Accuracy; Technical Support - eXact Pool EZ Quick Start Manual

24
Listed below are possible situations that may arise while testing.
Please contact one of our knowledgeable customer service
representatives if you require further assistance.
Subject
Dim screen or no
response from meter
"LO" on LCD while
zeroing
"HI" on LCD while
reading
"LO" on LCD while
reading
"LO" fl ashes on
LCD, then "Err"
"HI" fl ashes on LCD,
then "Err"
POOL EXACT
All tests have been calibrated using certifi ed reference standards
and analytical spectrophotometric methods. The Pool eXact
EZ has been factory calibrated and will stay valid because of its
exceptional quality. We are so confi dent in the Pool eXact
we offer an industry leading 2-year warranty.
We built the Pool eXact
environmentally friendly. We have achieved this by utilizing our
patented eXact
water and chemistry than alternative methods. Instead of using
a 10mL water sample, eXact
sample. The accuracy of the meter is maintained by designing
the sample cell with an 11mm path-length.

TECHNICAL SUPPORT

Please visit
sensafe.com/photometers/pool-exact-ez/
for the latest technical information and how-to-videos.
For additional technical support, call (803) 329-9712.
Industrial Test Systems, Inc.
1875 Langston Street, Rock Hill, SC 29730
800-861-9712 or 803-329-9712
its@sensafe.com | sensafe.com
ITS Europe, Ltd.
The UK Centre for Homeland Security
Building 7, Chilmark, Salisbury,
Wiltshire SP3 5DU UK +44 1722 717911
itseurope@sensafe.com | itseurope.co.uk
©2016, Industrial Test Systems, Inc. Printed in USA

TROUBLESHOOTING

Cause
Low battery
Low battery
Dirty cell
Cloudy sample
Bad LED
Result above
detection level
Result below
detection level
Improper test
procedure for
Combined Chlorine
Combined Chlorine
result above
detection limit
EZ ACCURACY
®
EZ to be easy, accurate and
®
Strip Micro Technology, which uses 60% less
®
®
Solution
Replace batteries
Replace batteries
Clean cell
Dilute sample or use fi lter
Contact ITS
Re-run test to verify result
Re-run test to verify result
Re-read test procedure
and follow directions
carefully
Re-run test to verify result
Dilute and re-run test
Strip Micro uses a 4mL water
Manufacturing quality products since 1989
®
EZ,
®
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