Operating System Problems - Samsung ProXpress C401 series User Manual

Operating system problems

Common Windows problems
Condition
"File in Use"
message appears
during
installation.
"General
Protection
Fault",
"Exception OE",
"Spool 32", or
"Illegal
Operation"
messages
appear.
"Fail To Print", "A
printer timeout
error occurred"
message appear.
Samsung Printer
Experience is not
shown when you
click more
settings.
Machine
information is
not displayed
when you click
the device in the
Devices and
Printers.
Refer to the Microsoft Windows User's Guide that came with your computer for further
information on Windows error messages.
Exit all software applications. Remove all software from the startup group,
then restart Windows. Reinstall the printer driver.
Close all other applications, reboot Windows and try printing again.
These messages may appear during printing. Just keep waiting until the
machine finishes printing. If the message appears in ready mode or after
printing has completed, check the connection and/or whether an error has
occurred.
Samsung Printer Experience is not installed. Download the app from the
Windows Store and install it.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click on your printer icon and
select Printer properties)
If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or
WSD.
Suggested solutions
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