Paper Feeding Problems - Samsung ProXpress C401 series User Manual

Paper feeding problems

Paper jams during printing.
Paper sticks together.
Multiple sheets of paper do
not feed.
Paper does not feed into
the machine.
The paper keeps jamming.
Envelopes skew or fail to
feed correctly.
Condition Suggested solutions
Clear the paper jam.
• Check the maximum paper capacity of the tray.
• Make sure that you are using the correct type of paper.
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Different types of paper may be stacked in the tray. Load paper
of only one type, size, and weight.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the
tray and reload it correctly.
• There is too much paper in the tray. Remove excess paper
from the tray.
• The paper is too thick. Use only paper that meets the
specifications required by the machine.
• There is too much paper in the tray. Remove excess paper
from the tray. If you are printing on special materials, use the
manual feeding in tray.
• An incorrect type of paper is being used. Use only paper that
meets the specifications required by the machine.
• There may be debris inside the machine. Open the front cover
and remove any debris.
Ensure that the paper guides are against both sides of the
envelopes.
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