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18 Troubleshooting
Tips
If you can't find a solution for your TV problem in
Troubleshooting, you can press
the information you are looking for.
If the User manual doen't answer your question, you can go
to the suppor t website of Philips. To solve any Philips TV
related problem, you can consult our online suppor t. You
can select your language and enter your product model
number.
Go to www.philips.com/suppor t.
For more TV troubleshooting and frequently asked
questions (FAQs).
Go to http://philips-
tvconsumercare.kxondemand.com/por tal/en/ModelSelect
Switch On
The TV does not switch on
- Disconnect the power cable from the power outlet. Wait
for one minute then reconnect it. Make sure that the
power cable is securely connected. Tr y switching on again.
- Connect the TV to another wall mains socket and tr y
switching on.
- Disconnect all connected devices from the TV and tr y
switching on.
- If the standby light on TV is on, the TV might not respond
to the remote control.
Creaking sound at startup or switch off
When you are turning the TV on, off or to standby, you hear
a creaking sound from the TV chassis. The creaking sound is
due to the normal expansion and contraction of the TV as
it cools and warms up. This does not affect performance.
The TV goes back to standby after showing the
Philips startup screen
When the TV is in standby, a Philips star tup screen is
displayed, then the TV returns to standby mode. This is
normal behaviour. When the TV is disconnected and
reconnected to the power supply, the star tup screen is
displayed at the next star tup. To switch on the TV from
standby, press
(Standby / On) on the remote control.
The standby light keeps on blinking
Disconnect the power cable from the power outlet. Wait 5
minutes before you reconnect the power cable. If the
blinking reoccurs, contact Philips TV Consumer Care.
TV switches off by itself
If the TV switches off suddenly, the setting Switch off timer
might be switched on. With Switch off timer the TV
switches off after 4 hours if no remote control signals were
received. To avoid this automatic switch off, you can
deactivate this switch off. Also, if the TV does not receive a
TV signal nor a remote control command for 10 minutes,
the TV switches off automatically.
MENU > Help to find
Remote control
TV does not respond to the remote control
The TV requires some time to star t up. During this time,
the TV does not respond to the remote control or TV
controls. This is normal behaviour.
If the TV continues to be unresponsive to the remote
control, you can check if the remote control is working by
means of a mobile phone camera. Put the phone in camera
mode and point the remote control to the camera lens. If
you press any key on the remote control and you notice
the infra red LED flicker through the camera, the remote
control is working. The TV needs to be checked.
If you do not notice the flickering, the remote control
might be broken or its batteries are low. This method of
checking the remote control is not possible with remote
controls which are wirelessly paired with the TV.
Channels
No digital channels found during the
installation
-
Check the technical specifications to make sure that
your TV suppor ts DVB-T or in your countr y.
- Make sure that all cables are properly connected and
that the correct network is selected.
Previously installed channels are not in the
channel list
- Make sure that the correct channel list is selected.
Picture
No picture / distorted picture
- Make sure that the antenna is properly connected to the
TV.
- Make sure that the correct device is selected as the
display source.
- Make sure that the external device or source is properly
connected.
Sound but no picture
- Make sure that the picture settings are set correctly.
Poor antenna reception
- Make sure that the antenna is properly connected to the
TV.
- Loud speakers, unear thed audio devices, neon lights,
high buildings and other large objects can influence
reception quality. If possible, tr y to improve the reception
quality by changing the antenna direction or moving
devices away from the TV.
- If reception on only one channel is poor, fine-tune this
channel with Manual Installation.
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