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23
Troubleshooting
and support
23.1
Register your TV
Register your TV and enjoy a range of benefits
including full support (including downloads),
privileged access to information about new products,
exclusive offers and discounts, the chance to win
prizes and even participate in special surveys about
new releases.
Go to
www.philips.com/welcome
23.2
Help
Introduction
This TV offers help on screen.
Open Help
1 - Press to open the Home menu.
2 - Select Help and press OK.
To search for topics alphabetically, select Keywords .
To read the Help as a book, select Book.
Before you execute the Help instructions, close Help.
To close Help, press .
Direct help
Press the
key (blue) to open Help immediately.
Help will open on the chapter that is most relevant to
what you are doing or what is selected on TV.
TV Help on your tablet, smartphone or computer
To carry out extended sequences of instructions more
easily, you can download the TV Help in PDF format
to read on your smartphone, tablet or
computer. Alternatively, you can print the relevant
Help page from your computer.
To download the Help (user manual) go
to
www.philips.com/support
Check the TV
The TV can play a short High-Definition (HD) video
clip. During the playback, check if the picture, the
sound are working OK. Switch to the TV source with
the problem before you start the video clip.
Press the
key (blue) to open Help immediately.
Check the Network
With Check the Network, you can check your TV
wirelessly or wired to your network router.
User manual
Press the
key (blue) to open Help immediately.
Help will open on the chapter that is most relevant
to what you are doing or what is selected on the TV.
To look up topics alphabetically, press the
color key
Keywords.
To read the Help as a book, select Book. Before you
execute the Help instructions, close Help. To close
Help, press the color key
TV Help on your tablet, smartphone or computer
To carry out extended sequences of instructions
more easily, you can download the TV Help in PDF
format to read on your smartphone, tablet
or computer. Alternatively, you can print the
relevant Help page from your computer.
Contact info
You can view the contact information of the local
service center on this page.
23.3
Troubleshooting
Power on and remote control
The TV does not switch on
• Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it.
• Make sure that the power cable is securely
connected.
Creaking sound at startup or power off
When you are turning the TV on, off or to standby,
you hear a creaking sound from the TV chassis. The
creaking sound is due to the normal expansion and
contraction of the TV as it cools and warms up. This
does not affect performance.
TV does not respond to the remote control
The TV requires some time to start up. During this
time, the TV does not respond to the remote control
or TV controls. This is normal behavior.
71
Close.
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