Table of Contents
Advertisement
19. Help and Support
19.1. Register your TV
Go to www.philips.com/TVsupport to register your TV
and enjoy a range of benefits, including full support
(including downloads), privileged access to information
about new products, exclusive offers and discounts, the
chance to win prizes and even special surveys about new
releases.
19.2. Troubleshooting
Switch On and Remote Control
The TV does not switch on
• Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it.
• Make sure that the power cable is securely connected.
Creaking sound at startup or switch off
When you are turn the TV on, off or to standby, you hear
a creaking sound from the TV chassis. The creaking
sound is due to the normal expansion and contraction of
the TV as it cools and warms up. This does not affect
performance.
TV does not respond to the remote control
The TV requires some time to start up. During this time,
the TV does not respond to the remote control or TV
controls. This is normal behavior.
If the TV continues to be unresponsive to the remote
control, you can check if the remote control is working by
means of a mobile phone camera. Put the phone in
camera mode and point the remote control to the
camera lens. If you press any button on the remote
control and you notice the infra-red LED flicker through
the camera, the remote control is working. The TV needs
to be checked.
If you do not notice the flickering, the remote control
might be broken or its batteries are low.
This method of checking the remote control is not
possible with remote controls which are wirelessly paired
with the TV.
Channels
No digital channels found during the installation
See the technical specifications to make sure that your
TV supports digital channels in your country.
Make sure that all cables are properly connected and
that the correct network is selected.
Previously installed channels are not in the channel
list
Make sure that the correct channel list is selected.
Picture
No picture/distorted picture
• Make sure that the antenna is properly connected to
the TV.
• Make sure that the correct device is selected as the
display source.
• Make sure that the external device or source is properly
connected.
Sound but no picture
• Change to other video sources and then change back
to current source, then do picture style restore in Picture
settings or do Factory reset in General settings option.
Poor antenna reception
• Make sure that the antenna is properly connected to
the TV.
• Loud speakers, unearthed audio devices, neon lights,
high buildings and other large objects can influence
reception quality. If possible, try to improve the reception
quality by changing the antenna direction or moving
devices away from the TV.
• If reception on only one channel is poor, fine-tune this
channel with Manual Installation.
Poor picture from a device
• Make sure that the device is connected properly. Make
sure the device's output video setting is the highest
possible resolution if applicable.
• Restore picture style or change to other picture styles.
Picture settings change after a while
Make sure that Retail mode is set to Off. You can
change and save settings in this mode.
A commercial banner appears
Make sure that Retail mode is set to Off.
Select Settings > System > Retail Mode and press OK to
go to Retail Mode settings.
Picture does not fit the screen
• Change to a different picture format.
• Change Display mode to Automatic.
Picture position is incorrect
• Picture signals from some devices may not fit the
40
Advertisement
Table of Contents
