Advertisement
No-Show or Void:
If you arrive to your pickup location and you are unable to locate your passenger, you can select No Show
from the menu when you are in an Assigned status. Press Change, select No Show with OK, then press
Select. You will see a message indicating that the No Show was requested. Within a few seconds, you
will see "Job No Showed" on your screen. You will be placed in the pickup zone of the trip you were
offered when you performed the No Show.
7. Loading a Trip
The system will always display the next most logical command at the top of your screen. This command is
executed with the GO button.
The command at the top of the screen will now be "Load" to indicate the next command to be executed
with GO.
When you load your passenger, press GO. The phone will ask to enter your STC (Soon To Clear or
Destination) Zone. Enter the zone where the passenger is going. Within a few seconds, you will see
[STC] ("Soon to Clear") appear at the front of the job details. If you choose to not indicate which zone you
are heading to, just press GO without entering a zone number and you will see [LOADED] in front of the
job details rather than [STC].
The top of the screen will indicate the next logical sequence, which is Complete.
Soon-To-Clear (STC)
Once you enter your destination zone, as in the above step, TranAir automatically places you in Soon-To-
Clear mode. This advises the system and the dispatch staff where you are heading, so that if a trip in your
destination zone becomes available, the system will hold it for you, rather than pulling a car from another
zone. Of course, if another car becomes clear in the zone you are heading to, it will receive the trip –so
that customers are served as quickly as possible.
Note that the STC status will expire in a pre-determined time limit (set by dispatch). If more than this
period of time elapses before you complete the trip, the system will send you a message saying that
SOON-TO-CLEAR HAS EXPIRED. This disables the STC status, allowing the system to pull available
vehicles from zones adjacent to your destination zone. The system places you back into a standard
LOADED status.
8. Completing a Trip
Now the command is set to "Complete". When you have completed, press GO.
The program will prompt you to enter the total fare amount. Using the Number Keys, enter in the fare as
dollars and cents (without the decimal point). For example, a fare of $23.59 would be entered simply as
2359 GO. You will see a brief message that says "Completing Job...", then your screen will go back to the
"Book In" message. If you entered a Destination Zone during the Load function or using the Soon to Clear
function, you will automatically be booked into that zone. Also, if your system is configured to perform
automatic zone booking based on your location, you will be booked in at this time.
Payment Type
The phone will now prompt you to choose the type of payment transaction. Choose whether the
transaction is cash, an account, or which credit card is being used:
Advertisement
