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5. Book In
NOTE: In most cases, TranAir puts the next most logical step at the top of the display to make it
easier to operate. For example, now that you have logged on, your phone displays Book In at the
top of the display. Also, the Left Soft Key will often indicate Change which allows you to select
functions other than the default.
discussed later in this document), press Change, then use your arrow keys to highlight the command
you want, press OK to mark your selection.
function.
Any time a command is displayed at the top like this, all you have to do to invoke that command is
GO.
press
So, go ahead and Book In, simply by pressing
to book into. Enter the Zone number and press
your company's TranAir system, your zone may be validated by the computer (based on your location)
and/or the system may be setup to automatically book you into zones while you are moving about. Please
discuss this functionality with your manager.
Note that if letters appear in the entry window instead of numbers, press the MENU key
while the entry window is open and change the phone to numeric mode. Then, backspace
out any incorrect letters you entered with the *< key and enter your desired book-in zone.
6. Trip Offers
Accepting a Trip:
When dispatch assigns a job to you, the system will send it to your phone. You will hear a ring and see
"Accept, Trip In Zn xx" on your screen.
The top of the screen will show "Accept" indicating that Accept is the next command to be executed with
the GO button.
Press "GO" to Accept your Job. Within a few seconds, the job details will be displayed. "Load" will be at
the top of the screen. The system will always display the next most logical command at the top of your
screen. This command is executed with the GO button.
Rejecting a Trip: (This feature will be deactivated and not available with All-Star Cab)
Depending upon management's policies, you may be permitted to Reject a trip. You can only reject a trip
when it is being "offered" to you, not after you see the trip details. When you see the Trip Offer as
described above, press Change, then select Reject with OK. Press Select. You will see "Rejecting
Trip..." on your screen. Within a few seconds, you will be placed in the vacant status, but not booked into
a particular zone. You will lose whatever zone posting position you had prior to rejecting the trip. At this
point, book into your requested zone.
Customer Call Out:
You may want to request that the dispatch center call your passenger(s) when you arrive or are about to
arrive at the pickup location. You can use the Call Out feature only while you are in the Accepted status.
Press Change, select Call Out with OK, then press Select. This will send a message to the dispatcher
asking for a call out to be made to your passenger.
To select an alternate command (the other commands will be
Now, press Select (Right Soft Key) to activate the
GO
TranAir will now ask you to enter the zone you wish
GO. Keep in mind that depending on the configuration of
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