Troubleshoot Internet Browsing - NETGEAR R6350 User Manual

• Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP
over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer's host name. Assign the computer host name of your ISP account
as the account name on the Internet Setup page.
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer's
MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the router's MAC address.
- Configure your router to clone your computer's MAC address.
If your router obtained an IP address, but your computer does not load any web pages from the Internet, it might
be for one or more of the following reasons:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you
entered a DNS address during the router's configuration, reboot your computer, and verify the DNS address.
You can configure your computer manually with DNS addresses, as explained in your operating system
documentation.
• The router might not be configured as the TCP/IP gateway on your computer.
If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway
address.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run
that software after installing your router. You might need to go to Internet Explorer and select Tools >
Internet Options, click the Connections tab, and select Never dial a connection. Other browsers provide
similar options.

Troubleshoot Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages from the Internet,
it might be for the following reasons:
• The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can
resume Internet access. If your ISP sets a usage limit, they might charge you for the overage.
• Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet
that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a
DNS address during the router's configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in the
documentation for your computer.
• The router might not be configured as the default gateway on your computer.
AC1750 Smart WiFi Router Model R6350
Troubleshooting
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