Troubleshoot Internet Browsing - NETGEAR Nighthawk RS700 User Manual

If your router obtained an IP address, but your computer does not load any web pages
from the Internet, it might be for one or more of the following reasons:
• Your computer or mobile device might not recognize any DNS server addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered DNS addresses during the router's configuration, restart your computer
or mobile device and verify the DNS addresses. You can also try removing the DNS
addresses that you entered, which lets the router try to get DNS server addresses
automatically from your ISP. Make sure that your computer or mobile device is
configured to receive DNS server addresses automatically and that you did not
manually specify any DNS server addresses in your computer or mobile device.
• The router might not be configured as the TCP/IP gateway on your computer or
mobile device.
Make sure that your computer or mobile device is configured as a DHCP client (for
most devices, this is the default setting) so that the computer or mobile device can
automatically receive an IP address from the router. If you need to enable the DHCP
client on your computer or mobile device, restart the computer or mobile device,
and then verify the gateway address.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet, you no longer need to
run that software after installing your router

Troubleshoot Internet browsing

If your router can obtain an IP address but your computer is unable to load any web
pages from the Internet, it might be for the following reasons:
• The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is
reached, you can resume Internet access. If your Internet service provider (ISP) sets
a usage limit, they might charge you for the overage.
• Your computer or mobile device might not recognize any DNS server addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered DNS addresses during the router's configuration, restart your computer
or mobile device, and verify the DNS addresses. Make sure that your computer or
mobile device is configured to receive DNS server addresses automatically and that
you did not manually specify any DNS server addresses in your computer or mobile
device.
• The router might not be configured as the default gateway on your computer or
mobile device.
Troubleshooting
Nighthawk WiFi 7 Tri-Band Router Model RS700
208 User Manual