NETGEAR R6350 User Manual page 171

• Check to see that IP address of your router is listed as the default gateway for your computer. If
DHCP assigns the IP configuration of your computers, this information is not visible in your computer
Network Control Panel. Verify that the IP address of the router is listed as the default gateway.
• Check to see that the network address of your computer (the portion of the IP address specified by
the subnet mask) is different from the network address of the remote device.
• Check to see that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your computer, enter that host name as the account name on
the Internet Setup page.
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband
modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to
that modem. If your ISP does this, configure your router to "clone" or "spoof" the MAC address from the
authorized computer.
AC1750 Smart WiFi Router Model R6350
Troubleshooting
171