Questions And Answers - Phonak TV Connector User Manual

5.2 Questions and answers

A summary of frequently asked questions and answers:
Causes
I don't hear any sound although the TV is switched on and
connected to the TV Connector.
J No audio input available at
the TV Connector.
The indicator light is solid green but I cannot hear the TV.
J The TV Connector is not
connected to the hearing
aids.
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What to do
J Check if the optical cable
(Toslink) or 3.5mm
(analog) is inserted into
the TV Connector and the
audio source properly.
J Check that the audio cable is
inserted at the audio output
of the audio source (e.g. TV).
J Connect your hearing aids as
described in chapter 3.5
Causes
The volume during streaming is not comfortable
(too low or too high).
J The different TV audio sources
have different output volume
(
After connecting the TV Connector the TV loudspeaker is
switched off.
J You have selected the headset
output of the TV set
What to do
J If TV Connector is
connected to the optical
(Toslink) socket of your
TV, adjust the volume by
using the volume
buttons of your hearing
aids or the ambient
balance functionality.
J Check the audio settings
of the TV to enable the
loudspeakers to be used in
parallel.
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