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TO OUR CUSTOMERS:
This booklet explains the limited warranties and optional service contracts that apply
to your new vehicle. It explains exactly what's covered, how long each warranty lasts,
and what you must do to keep the warranties in force. Please read the warranties and
other information in this booklet carefully.
T
HIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE
In this booklet, "Chrysler Retailer" means any authorized retailer who sells and
services Chrysler, Jeep or Dodge vehicles.
"Chrysler" and "Chrysler Canada" mean Chrysler Canada Inc.
"Chrysler parts" mean Mopar or Autopar™ brand parts designed for Chrysler,
Jeep or Dodge vehicles by Chrysler Motors LLC.
Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned
subsidiary of Chrysler Motors LLC. Jeep is a registered trademark of Chrysler Motors
LLC used under licence by Chrysler Canada Inc. Mopar is a registered trademark of
Chrysler Motors LLC. Autopar is a trademark of Chrysler Canada Inc.
.
CONTENTS
Warranty Information . . . . . . . . . . . . . . 4
Your rights and responsibilities . . . . . . . 4-5
About your warranties . . . . . . . . . . . . . . . 6
3/60 Basic Warranty . . . . . . . . . . . . . . . . 7
5/100 Powertrain Warranty . . . . . . . . . . . . 8
5/160 Diesel Engine Warranty . . . . . . . . . . 9
8/160 Hybrid System Warranty . . . . . . . . . . 9
3/290 Aisin Transmission Warranty. . . . . . . . 9
Corrosion Warranty . . . . . . . . . . . . . . . . 10
Emission Warranties. . . . . . . . . . . . . . 11-13
What is not covered . . . . . . . . . . . . . .14-63
How to get service . . . . . . . . . . . . . . . . 17
Other things you should know . . . . . . . . 18-19
Customer Assistance . . . . . . . . . . . . . . . 20
Arbitration . . . . . . . . . . . . . . . . . . . . . 21
3/60 Roadside Assistance Program . . . . 22-25
Optional Service Contracts . . . . . . . . 26-30
Maintenance Service Schedule Coupons
3
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Table of Contents
Related Manuals for Chrysler Sprinter 2009
Summary of Contents for Chrysler Sprinter 2009
- Page 1 Customer Assistance ....20 LLC used under licence by Chrysler Canada Inc. Mopar is a registered trademark of Arbitration ..... 21 Chrysler Motors LLC.
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Page 2: Warranty Information
INFORMATION Chrysler Canada Inc. shall not be liable for commercial loss, special or consequential damages resulting from breach of these written warranties or of any implied warranty or condition. -
Page 3: Your Rights And Responsibilities
If you change your name or address, or if you are a subsequent their technicians can render the skilled care your vehicle needs. owner of this vehicle, please call the Chrysler Canada Customer Records ARRANTY SERVICE Department at 1-800-373-1474. You can also request to have these changes completed by any authorized Chrysler Canada retailer. -
Page 4: About Your Warranties
(that is, Chrysler parts or equipment installed by ARRANTY START DATE Chrysler or by the selling retailer before the vehicle was delivered to the Time and distance limitations for all warranty coverage are measured from first owner), if the repairs were necessary because of a defect in material the vehicle’s “warranty start date.”... -
Page 5: Basic Warranty
Tires are warranted by the tire manufacturers, not by Chrysler. For details, see the tire manufacturer’s warranty booklet in your glovebox. Your Chrysler Retailer may be able to assist you if you experience a problem If required because of a defect in material or workmanship, the 3/60 Basic with a factory-installed tire. -
Page 6: Powertrain Warranty
5/100 POWERTRAIN WARRANTY • Rear-Wheel Drive (If equipped) – Rear axle housing and all internal 5/100 POWERTRAIN WARRANTY parts; axle shafts; axle shaft bearings; driveshaft assemblies; driveshaft centre bearings; universal joints and yokes; seals and gaskets for listed The following powertrain components are covered for 5 years or 100,000 components only. -
Page 7: Diesel Engine Warranty
5/160 DIESEL ENGINE / 8/160 HYBRID SYSTEM / 3/290 AISIN TRANSMISSION WARRANTIES 5/160 DIESEL ENGINE WARRANTY 3/290 AISIN TRANSMISSION WARRANTY (if equipped) (if equipped) These diesel engine parts are covered for 5 years or 160,000 kilometres, These Aisin six-speed automatic transmission components are covered for whichever occurs first. -
Page 8: Corrosion Warranty
CORROSION WARRANTY CORROSION WARRANTY For 3 years, regardless of distance driven, your Corrosion Warranty covers any body sheet metal panel which develops a hole caused by corrosion. In addition, outer body panels are covered against holes caused by corrosion up to 5 years or 160,000 kilometres, whichever occurs first. An outer body panel is a sheet metal panel which can be seen while walking around the vehicle, and which is painted body colour. -
Page 9: Emission Warranties
Chrysler parts were used; however, denial will not provincial emissions standards, and that the vehicle is at the time of sale be based on the lack of maintenance records alone. - Page 10 EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY EMISSION DEFECT WARRANTY For heavy-duty trucks, the Defect Warranty covers the following parts, if so equipped, for 5 years or 80,000 kilometres, whichever occurs first: • air system controls • onboard diagnostic system The 3/60 Basic Warranty covers all emission control components for •...
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Page 11: Emission Performance Warranty
EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY EMISSION PERFORMANCE WARRANTY OW TO GET SERVICE UNDER THIS WARRANTY If your vehicle fails an approved I/M emissions test within the Emission The Emission Performance Warranty only applies to cars and trucks with Performance Warranty period, take it to an authorized Dodge Retailer as a GVW less than 3855 kg (8500 lb). -
Page 12: What Is Not Covered
Chrysler specifications. pads, linings or drums, windshield and rear window, wheel alignment and Disconnecting, tampering with or changing the reading of the odometer wheel balancing (unless they are defective, see page 7). -
Page 13: What Is Not Covered
The warranties in this booklet do not cover parts, equipment, materials or loss or damage to your personal property, commercial loss, loss of additives not supplied by Chrysler or not certified for use on your vehicle. income, etc. Performance and racing parts are considered to be non-Chrysler parts. - Page 14 ESTRICTED WARRANTY authorization for export from Chrysler Canada. Retailers may Chrysler Canada may restrict the warranty on your vehicle if the vehicle is not give authorization for export. You should consult an not properly maintained, or if it is abused or neglected and the abuse or authorized retailer to determine this vehicle’s warranty cover-...
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Page 15: How To Get Service
Dodge Retailer, but preferably one who sells the same tion rules vary considerably from country to country. Dodge brand vehicle as yours. If you are moving to the United States, be sure to also contact the Chrysler U.S. N THE UNITED STATES... -
Page 16: Other Things You Should Know
OTHER THINGS YOU SHOULD KNOW OTHER THINGS YOU SHOULD KNOW RODUCTION CHANGES Chrysler Canada and its retailers reserve the right to make changes in vehicles built and/or sold at any time without incurring any obligations to PTIONAL SERVICE CONTRACT make the same or similar changes on vehicles which were built and/or sold Chrysler Canada has a service contract specially designed for most new previously. -
Page 17: Other Things You Should Know
OTHER THINGS YOU SHOULD KNOW ECLAIMED REFRIGERANT ASSETTE TAPES AND CDS To help control suspected ozone-depleting agents, regulations require the There are some things you should know about cassette tapes and non- capture, purification and reuse of automotive refrigerant gases. As a result, commercial CDs. -
Page 18: Customer Assistance
❏ The name of your retailer ❏ Your Vehicle Identification Number (VIN) We want you to be completely satisfied with your Chrysler vehicle. If you ❏ Your vehicle’s odometer reading (kilometres) have a warranty or service problem that has not been resolved to your complete satisfaction, please follow these steps: 1. -
Page 19: Arbitration
CAMVAP Our goal and that of our retailers is your complete satisfaction. Chrysler 1-800-207-0685 Canada’s participation in CAMVAP makes a valuable contribution to our achievement of that goal. -
Page 20: Roadside Assistance Program
In the event that your vehicle fails to start, your Warranty and a 5-year or 100,000-kilometre Powertrain Warranty. Eligible vehicle will be towed to the nearest Chrysler Retailer (or to the Chrysler vehicles must be registered in Canada and are covered for 5 years or Retailer of your choice provided it is within a 35-kilometre distance of the 100,000 kilometres, whichever occurs first, from the vehicle’s warranty... -
Page 21: Roadside Assistance Program
States: 1-800-363-4869 (this number does not ring at Chrysler Canada). for the tow. For reimbursement consideration, see your authorized retailer Please identify yourself as a Chrysler vehicle owner and be ready to for further details. provide: ❏... - Page 22 All service providers are independent contractors and are not employees or maintained public road (such as beaches, recreational areas, construction agents of Chrysler Canada. Any loss or damage to your vehicle or personal sites, open fields, private and seasonal roads). Cross-country, logging, property resulting from providing roadside service is the responsibility of autocross and any other form of off-road use is not covered.
- Page 23 If your vehicle suffers a warrantable mechanical breakdown at a consid- • Reimbursement will be limited to the local Roadside Assistance erable distance from a Chrysler Canada Retailer, we reserve the right to contractor rates, to a maximum of $100 per incident, unless otherwise...
- Page 24 If you lease a vehicle, you should be aware of your obligation to maintain and repair the vehicle. CHRYSLER Chrysler Canada Service Contracts can enhance your new vehicle’s factory warranty from the day of delivery and provide mechanical coverage on most major components†† when your factory warranty expires. There are...
- Page 25 OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS 1. P 3. “G ” OWERTRAIN PLANS PLANS Powertrain plans complement the factory powertrain warranty by provid- The most complete protection available for your new vehicle is a “Gold ing enhanced roadside coverage and car rental allowance if your vehicle is Plus”...
- Page 26 30 days of the date of sale. benefits: (Ask your retailer for details.) NHANCED ROADSIDE ASSISTANCE OSSIBLE HIGHER RESALE VALUE • Travel planning The Chrysler Service Contract may enhance the resale value of your • Trip interruption vehicle. AR RENTAL ALLOWANCE O COMMITMENT FOR DAYS For the duration of the plan selected, the plan covers up to $50 per day (five The first 60 days are considered a trial period.
- Page 27 Substitute transportation coverage begins on the date the contract is postal or dump truck services; vehicles used off-road; vehicles altered or purchased, subject to acceptance by Chrysler Canada. Plan expiration is converted from specified original Chrysler equipment; vehicles used in specified in your plan provision.
- Page 28 Terms and Conditions outline. This will identify Canada. If you are unable to obtain plan service from an authorized retailer, you and your vehicle to any Chrysler Retailer in Canada, or the United you can call the toll-free number to receive service instructions.
- Page 29 NOTES...
- Page 30 NOTES...
- Page 31 NOTES...
- Page 32 NOTES...
- Page 33 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 34 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 35 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 36 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 37 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 38 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 39 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 40 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 41 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 42 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 43 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 44 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 45 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 46 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 47 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 48 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 49 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 50 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 51 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 52 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 53 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 54 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 55 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 56 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 57 Confirmations Oil service Plus/Maintenance service/Additional work during maintenance service í Date Oilservice Plus í Odometer reading Maintenance service Repair order no. í í Air cleaner Work in addition to engine oil replacement Replaced í Dust filter: heating/ventilation í Work in addition to maintenance service í...
- Page 58 Confirmations Delivery/handover inspection Delivery/handover inspection Performed in accordance with factory spec- ifications. Odometer reading Place Date Signature Signature/stamp of authorized Sprinter dealer...
- Page 59 Chrysler Motors LLC Body/Equipment Signature Mounting Directives. í Special authorization obtained from Chrysler Motors LLC, body approvals department (see Body/Equipment Mounting Directives). í Operating and maintenance instructions for the work/modifications carried out or for assemblies installed have been added to the vehicle's documentation.
- Page 60 Signature Chrysler Motors LLC Body/Equipment Mounting Directives. í Special authorization obtained from Chrysler Motors, body approvals depart- ment (see Body/Equipment Mounting Directives). í Operating and maintenance instructions for the work/modifications carried out or for assemblies installed have been added to the vehicle's documentation.
- Page 61 Maintenance work Oil Service Plus/Maintenance service Once a year Replace fuel filter with water separator Every 2 years Hydraulic brake system: replace brake fluid Replace dust filter for heating/ventilation or active charcoal/ combi-filter for air conditioning (note installation date) Every 4 years Replace air filter element At every sixth maintenance service or every 10 years Rear axle: oil change...
- Page 62 Maintenance work Oil Service Plus/Maintenance service Once at the first Oil Service Plus Rear axle: retighten spring clip At every second maintenance service Oil service Automatic transmission: change oil and filter Engine Replace spark plugs Replace air filter element Replace V-ribbed belt From the fourth maintenance service Check diesel particle filter's utilization level;...
- Page 63 Maintenance work Oil Service Plus/Maintenance service Oil Service Plus Maintenance service Chassis and body Trailer coupling: check operation, slack and mounting parts • Replace dust filter for rear-compartment air conditioning system • Replace dust filter for heating/ventilation or active charcoal/combi-filter •...
- Page 64 Maintenance work Oil Service Plus/Maintenance service Oil Service Plus Maintenance service Check fluid levels; correct as necessary If fluid is lost, trace and eliminate cause (on a separate order) Engine cooling system: check corrosion inhibitor/antifreeze and correct • as necessary Hydraulic brake system •...
- Page 65 Maintenance work Oil Service Plus/Maintenance service Oil Service Plus Maintenance service Leak tightness and condition check Pay special attention to abrasion points and cable routing. If fluid is lost, trace and eliminate cause. All assemblies: engine, transmission, axles, steering, power steering •...
- Page 66 Maintenance work Oil Service Plus/Maintenance service Oil Service Plus Maintenance service Service • Performance and condition check Seat belts, seat-belt clips, seat-belt clip extensions • Signaling equipment, indicator lights • Headlamps, exterior lighting • Windscreen wipers, rear window wiper, windscreen washer system, •...
- Page 67 Maintenance work Oil Service Plus/Maintenance service Maintenance work Oil Service Plus/Maintenance service Oil Service Plus Maintenance service Checked by customer service advisor Check vehicle for paint, corrosion and accident damage • • Test stand Brake check on test stand • Oil service Engine: oil and filter change •...
- Page 68 General If the utilization level is over the thresh- Dust filter/combination filter Diesel particle filter old level, the diesel particle filter must The first check of the diesel particle fil- be replaced. The dust filter for heating/ventilation, ter's utilization level must be made at rear-compartment air conditioning or Once the new diesel particle filter has 120,000 miles (192,000 km).
- Page 69 General M272 gasoline engine Engine oil according Normal use Use in difficult conditions to the sheet Oil Service Plus 229.3/.5 every 10,000 miles (16,000 km) every 5,000 miles (8,000 km) Maintenance service 229.3/.5 every 30,000 miles (48,000 km) every 15,000 miles (24,000 km) OM642 diesel engine Oil Service Plus 229.31/.51...
- Page 70 (for example on a long, regular journeys on dirt roads steep downhill stretch) vapor bubbles The variable Chrysler Vans LLC mainte- can form in the brake system, impairing nance system satisfies these require- extremely short journeys (e. g. couri- braking efficiency.
- Page 71 Brake fluid constitutes a health hazard. dren. Please observe the safety regula- Refer to sheet 325 of the Chrysler Vans Do not swallow brake fluid! If you have tions when handling brake fluid. LLC service products guide.
- Page 72 General A coolant is added at the factory that as- Check the corrosion inhibitor/antifreeze When the coolant is replaced, it should sures protection against freezing and concentration in the coolant at every contain a concentration of 50% by vol- corrosion. maintenance service.
- Page 73 General Relevant pages of the Chrysler Vans LLC The engine oil and filter should be Coolant service products guide: changed every year in the case of low mileage or gasoline operation, and ev- Warning Engine MB Sheet ery 2 years at the latest in the case of diesel operation.
- Page 74 229.3/.31/.5/.51 or 228.51 of the warnings on the containers. or clothing. In the event of contact Chrysler Vans LLC service products with the skin, clean the affected area guide). with soap and water, to avoid chemi- cal burns or any other injuries.
- Page 75 Warning nance logbook, or your nearest Sprinter Approved service products are listed in service center will be happy to advise the Chrysler Vans LLC service prod- Service products constitute a health haz- you. ucts guide. Information on these speci- ard. They contain toxic and corrosive in- fications can be obtained from any gredients.
- Page 76 General confirm the on-schedule perfor- If the specified maintenance services Chrysler Vans LLC recommends a mance of all maintenance work in are not carried out, a decision as to the Sprinter service center for this. Par- the maintenance logbook. validity of a warranty claim can only be...
- Page 77 About one month before the service is If you have exceeded the service date, There is an extensive network of due, the multi-function display indicates Chrysler Vans LLC service centers at the service display will blink for 10 whether your disposal. Sprinter service centers:...
- Page 78 General General Chrysler Vans LLC is continuously work- ing toward developing its vehicles fur- Warning Warning ther. We hope you will appreciate that Ensure that maintenance work is always technical progress can also affect the Please ensure you read the technical doc- carried out in good time.
- Page 80 Contents Service products Maintenance service Confirmations General..... 2 Maintenance work ..13 Confirmations .