Geist Watchdog 100 Instruction Manual page 32

2. Right-click the client server, and select properties.
3. Select the authentication tab.
4. Check the Basic Authentication checkbox.
5. Uncheck the Offer Basic only after TLS checkbox
6. Apply or save these changes, and exit. Note that you may need to restart the Exchange service after making
these changes.
Finally, once you have enabled SMTP, relaying, and the AUTH LOGIN Basic Authentication method, you may also
need to create a user account specifically for the WATCHDOG 100 to log into. If you have already created an
account prior to enabling the SMTP Send Connector, or you are trying to use an already-existing account created
for another user, and the WATCHDOG 100 still cannot seem to connect to the Exchange server, the account
probably did not properly inherit the new permissions when you enabled them as above. (This tends to happen
more often on Exchange servers that have been upgraded since the account(s) you are trying to use were first
created, but can sometimes happen with accounts when new connectors and plugins are added regardless of the
Exchange version.) Delete the user account, then create a new one for the monitoring unit to use, and the new
account should inherit the SMTP authentication and mail-relaying permissions correctly.
If none of the above suggestions succeed in allowing your Geist WATCHDOG 100 to send mail through your
Exchange server, then you may need to contact Microsoft's technical support for further assistance in configuring
your Exchange server to allow SMTP Emails to be sent from a 3rd-party, non-Windows device through your network.
GM1118 - Watchdog 100 Series User Manual BB3.0 32 Revision Date: 12/31/2015