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Depart. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
8.5
E-MAIL Test Procedure
With re
gard to the mobile phones only two things can prevent the W@P applications to operate properly :
•
A bad configuration (wrong E-mail parameters)
•
The mobile has a deficient Radio part.
So that's why to solve E-mails problems the following process must be observed.
Interrogate the customer regarding his Internet subscription and his Interne
Check with the customer that all the needed parameters are stored in the phone memory
Perform a functional and a radio test of the mobile phone.
T
he E-mail Test procedure as to be performed only if the customer complains about E-mail applications.
8.5.1
Functional and radio test
Before starting the E-mail procedure it must be assumed that the functional test and the radio tes h
successfully.
(Refer to chapters 8.1 & 8.2)
8.5.2
E-mail parameters settings (to be checked using the Operator Simcard)
First Press OK key and select the E-mail icon and press OK.
Then proceed as explain in the User Guide (Chapter 8 – page 50)
PHILIPS ELECTRONICS N.V. 1999
All rights reserved. Reproduction in whole
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PROCEDURE
Service Repair Support
( a quick test has to be performed to check memory reliability)
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Page : 34 of 64
Langue : EN
Date : 21/07/03
t Service Provider.
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