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Départ. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
8.6
E-MAIL Test Procedure
With regard to the mobile phones only two things can prevent the W@P applications to operate properly :
•
A bad configuration
•
The mobile has a deficient Radio part.
So that's why to solve E-mails problems the following process must be observed.
½
½
Interrogate the customer regarding his Internet subscription and his Internet Service Provider.
Check with the customer that all the needed parameters are stored in the phone memory
½
Perform a functional and a radio test of the mobile phone.
The E-mail Test procedure as to be performed only if the customer complains about E-mail applications.
8.6.1
Functional and radio test
Before starting the E-mail procedure it must be assumed that the functional test and the radio test have been done
successfully.
(Refer to chapters 8.1 & 8.2)
8.6.2
E-mail parameters settings (to be checked using the Operator Simcard)
First Press MENU key and select the E-mail icon
Select a mailbox (Mailbox 1 for example) and press
Select Settings
PHILIPS ELECTRONICS N.V. 1999
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PROCEDURE
Service Repair Support
(wrong E-mail parameters)
( a quick test has to be performed to check memory reliability)
and press
. It will display 3 settings groups :
COMPANY RESTRICTED
and press
.
.
VY-V-640-82x
VY-V-640-82x
Page : 50 of 71
Langue : EN
Date : 25/02/03
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