E-Mail Test Procedure - Philips 655 CT6558 Service Manual

Depart. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
8.5

E-MAIL Test Procedure

With regard to the mobile phones only two things can prevent the W@P applications to operate properly :
•
A bad configuration (wrong E-mail parameters)
•
The mobile has a deficient Radio part.
So that's why to solve E-mails problems the following process must be observed.
Interrogate the customer regarding his Internet subscription and his Internet Service Provider.
Check with the customer that all the needed parameters are stored in the phone memory
Perform a functional and a radio test of the mobile phone.
The E-mail Test procedure as to be performed only if the customer complains about E-mail applications.
8.5.1 Functional and radio test
Before starting the E-mail procedure it must be assumed that the functional test and the radio test have been done
successfully.
(Refer to chapters 8.1 & 8.2)
8.5.2 E-mail parameters settings (to be checked using the Operator Simcard)
First Press OK key and select the E-mail icon and press OK.
Then proceed as explain in the User Guide (Chapter 8 – page 50)
8.5.3 E-mail sending/receiving verification
Once all the parameters mentioned in the previous chapter have been checked. The mobile phone is ready to
send/receive E-mails.
Check this by sending an E-mail from the mobile phone and checking the destination mailbox from a computer.
Or send an E-mail from a computer and check your mailbox from the mobile phone.
 PHILIPS ELECTRONICS N.V. 1999
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PROCEDURE
Service Repair Support
( a quick test has to be performed to check memory reliability)
COMPANY RESTRICTED
VY-V-640-P655
Page : 35 of 74
Langue : EN
Date : 03/01/05
VY-V-640-P655