LAVAZZA Jolie & Milk Operating Instructions Manual page 26

Problem encountered
The coffee is cold.
Dispensed coffee is
insufficient or excessive.
Coffee not supplied and
steam coming out of the
capsule compartment.
Coffee pours out in drops.
One of the two buttons is
not working and the relevant
LED is off.
TROUBLESHOOTING
Possible causes
» Coffee pours out in drops,
water circuit clogged.
» The machine has limescale
build-up.
» Incorrect dose programming.
» The loading lever was not set
to the brewing position.
» Faulty capsule.
» Pump working improperly.
» Spout/water circuit clogged.
» The machine has limescale
build-up.
» Mechanical blocking
Solution
» Run the machine washing cycle.
» Descale the machine.
» If the problem remain please contact Lavazza
Customer Service.
» Program the coffee dose properly.
» If the problem remain please contact Lavazza
Customer Service.
» Set the loading lever to the brewing position.
» If the problem remain please contact Lavazza
Customer Service.
» Replace the capsule.
» Check for abnormal noise of the machine.
» Clean the coffee dispensing spout
(see MAINTENANCE AND CLEANING).
» Descale the machine.
» If the problem remain please contact Lavazza
Customer Service.
» Try to power the machine off by disconnecting the
power plug for 10 seconds then reconnect it. Power
the machine on and check the correct operation of
both buttons.
» If the problem persists, the machine can continue to
be used with the other button; in this case, the button
working regularly will no longer have the automatic
dosing but will be free dosing, and the user will decide
when stopping the dose.
» If the problem remain please contact Lavazza
Customer Service.
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