Axis 221 User Manual page 41

Wrong multicast address.
Minimum client requirements not ful-
filled.
Wrong network interface on client.
AXIS provided MPEG-4 decoder is not
used.
Firewall protection.
Only accessible by local clients.
The test image does not display as expected.
Image settings.
Poor rendering of MPEG-4 images
Wrong color depth enabled in client.
Blurry text overlay image or other prob-
lem with rendering.
Graphics card driver.
Color saturation is different in MPEG-4
and Motion JPEG.
The Power indicator is not constantly lit
Faulty power supply.
The Status and Network indicator LEDs are flashing red rapidly
Hardware failure.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged.
No images displayed on web page
Problem with AMC.
(Internet Explorer only)
Installation of additional ActiveX com-
ponent restricted or prohibited.
Video/Image problems, general
Image too dark or too light.
Missing images in uploads.
Slow image update.
Poor performance.
Image gradually gets darker or lighter.
Color saturation discrepancy between
Motion JPEG and MPEG-4.
Check with your network administrator what addresses are allowed.
Check the client computer specifications, see the Installation Guide.
Check that correct network interface is selected in the AMC control panel applet (net-
work tab).
In the AMC control panel applet, select the MPEG-4 tab and press the button Set to
default MPEG-4 decoder.
Check the Internet firewall with your system administrator.
Check if your router supports multicast or if you need to configure the settings of the
routers between the client and the server. It might be necessary to increase the TTL (time
to live, see Network - RTP (multicast), on page 34.
Not all settings have an effect on the test image. For more information, see the help on
Image Settings.
Check that 16 or 32-bit color depth is chosen in the client.
Advanced Video Rendering may need to be enabled. Change this setting on the AMC con-
trol panel applet, MPEG-4 tab.
Check that the driver used is the latest available.
Modify the settings for your graphics adapter. Please see the adapter's documentation for
more information.
Check that you are using an AXIS PS-K power supply.
Contact your Axis dealer.
See the Emergency Recovery Procedure above.
To enable the updating of video images in Microsoft Internet Explorer, set your browser
to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is
installed on your workstation.
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for
more information.
Check the video image settings. See the online help on Video and Image Settings.
This can occur when trying to use a larger image buffer than is actually available. Try
lowering the frame rate or the upload period.
Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates,
etc, will reduce the performance of the camera.
Poor performance may be caused by e.g. heavy network traffic, multiple users accessing
the unit, low performance clients, use of features such as Motion Detection, Event han-
dling, Image rotation other than 180 degrees.
When using the camera in locations lit by fluorescent lighting, check in the advanced
image settings that the Exposure control is set to Flicker-free.
Modify the settings on your graphics card.
AXIS 221 - Troubleshooting
41