Issue
Grill is smoking excessively/
smoke is discolored
Grill will not heat up to or
maintain proper temp
Fire continues to go out
Questions?
Call our customer service at 1-706-922-0890
10am-8pm EST. Mon-Thurs;
10am-7pm EST Fri;
9am-3pm EST Sat.
Potential Cause
Pellet quality / age
Excess ash in fire pot
Blower fan
Pellet quality / age
Insufficient airflow
Excess ash in fire pot
Pellet quality / age
Hopper obstruction
15
Solution(s)
Inspect pellets; ensure that pellets
are dry and have not broken down
into sawdust.
If problem persists, remove pellets
from the hopper and clean ash
from your firepot, replace with
fresh dry pellets.
Check the burn pot for ash and
clean as necessary (Its advised to
clean fire pot every 3-5 uses).
Unplug grill. Remove access panel;
visually inspect blower fan for any
obstructions, loose connections,
bugs, etc.
Remove obstructions. Power grill
on. If problem persists, unplug
grill. Spin fan manually for several
revolutions. Plug grill back in. If
problem still persists, your blower
fan may need to be replaced. Call
customer service.
Inspect pellets; ensure that pellets
are dry and have not broken down
into sawdust.
If problem persists, remove pellets
from the hopper and clean ash
from your firepot, replace with
clean dry pellets.
Check fire pot for any
obstructions/ash accumulation.
Check fire pot for ash and clear as
necessary.
Inspect pellets; ensure that pellets
are dry and have not broken down
into sawdust.
If problem persists, remove pellets
from the hopper and clean ash
from your firepot, replace with
clean dry pellets.
Unplug grill. Remove pellets from
hopper. Clean hopper of any
obstructions or build up.
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