Intelligent Recording Digital 01 General Description Manual page 23

Some Application Ideas:
In most cases, the customer will already know the key reason why they need to record their
calls. However, because Xtension Recorder is so cost effective, we've added a few
application ideas that are applicable to most businesses:
Message Taking – Many businesses don't like putting callers through to Voice
Mail. Xtension Recorder is the perfect mini unified messaging solution. Simply
ask the caller what message detail they would like to leave and instead of writing it
down, record the call and e-mail it to the recipient.
Supervisor Monitoring – Many PBX systems have a Silent Monitor feature. Use
this feature in conjunction with Xtension Recorder to listen in and record agent
activity.
Shared Use In A Call Center – Many companies want to occasionally record an
Agent's calls, especially new employees or for new campaigns. Xtension
Recorder's plug n' play compatibility is ideal to move around different extensions
when required.
Attendant Monitoring – Place an Xtension Recorder on the customer's main
answering position to see how callers are being answered and transferred.
Conference Calls – Xtension Recorder is the perfect way to record conference
calls, especially where a speakerphone is used.
Dictation – Xtension Recorder is a great way to use the telephone handset to
dictate letters or notes for retrieval later or for an assistant to type. Simply allocate
a spare trunk port (not connected) to allow distant end silence.
Order Placement & Credit Control– Use Xtension Recorder in a procurement
department or credit control to ensure verbal transactions or commitments and
promises are recorded.
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