Troubleshooting Guide; Requirements Before Contacting Samsung Customer Service Centre; Testing The Product; Checking The Resolution And Frequency - Samsung QB65H-TR User Manual

Chapter 12

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

" Before calling Samsung Customer
Service Centre, test your product
as follows. If the problem persists,
Check if your product is operating normally by using the product test function.
contact Samsung Customer Service
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
Centre.
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2
3
4
If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

Not Optimum Mode
(refer to Supported Resolutions).
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
If No Signal is displayed, the product is operating normally.
will briefly be displayed if a mode that exceeds a supported resolution is selected
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