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User Manual
QBH-TR (QB65H-TR QB75H-TR)
QBN-W (QB75N-W)
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
Recommended hours of use per day of this product is under 16 hours.
If the product is used for longer than 16 hours a day, the warranty may be void.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are
property of their respective owners.

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Table of Contents

   Related Manuals for Samsung QBH-TR Series

   Summary of Contents for Samsung QBH-TR Series

  • Page 1 © Samsung Electronics Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are property of their respective owners.
  • Page 2: Table Of Contents

    Table of contents Before Using the Product Installing the Wall Mount Connection Using a DVI Cable (Digital type) Preparing before installing Wall-Mount Connection Using an HDMI-DVI Cable Safety Precautions Installing the Wall Mount Connecting to a Video Device Safety symbols Wall Mount Kit Specifications (VESA) Connection Using an HDMI-DVI Cable Electricity and Safety...
  • Page 3 Table of contents Screen Adjustment Picture Size Reset Sound Fit to screen Picture Mode Zoom and Position Backlight / Contrast / Brightness / Sharpness / Reset Picture Network Colour / Tint (G/R) Network Status Colour Temperature OnScreen Display Open Network Settings White Balance Network Type 2 Point...
  • Page 4 Power Button Reset All Eco Solution Energy Saving Mode Screen Lamp Schedule Troubleshooting Guide Auto Power Off Temperature Control Requirements Before Contacting Samsung Customer Service Centre ID Settings Check the followings. Device ID PC Connection Cable Change PIN Specifications Security...
  • Page 5: Before Using The Product

    Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
  • Page 6: Electricity And Safety

    Electricity and Safety Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. " The following images are for reference only. Real-life situations may differ from what is Clean any dust around the pins of the power plug or the power socket with a dry cloth. shown in the images.
  • Page 7: Installation

    An increased internal temperature may cause a fire. Only use the power cable provided with your product by Samsung. Do not use the power cable with other products. Do not install the product in a poorly ventilated space such as An electric shock or fire may result.
  • Page 8 If the product is installed in an unusual location, the surrounding environment may cause a serious quality problem. Therefore, be sure to contact Samsung Customer Service Centre before installation. (Places where many fine dusts are generated, places where chemicals are used,...
  • Page 9: Operation

    If the product is dropped or its appearance is damaged, turn off the • Product failure, an electric shock or fire may result. power switch and disconnect the power cord. Then contact Samsung Customer Service Centre. During a lightning or thunderstorm, power off the product and disconnect the power cord.
  • Page 10 There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • Contact Samsung Customer Service Centre for repairs. • An electric shock or fire may result. When you do not use the product for a long time due to vacation or other reason, disconnect the power cord from the power socket.
  • Page 11: Cleaning

    Cleaning Do not use or keep combustible spray or an inflammable substance near the product. An explosion or fire may result. Use only the specified standardised batteries, and do not use a new battery and a used Warning battery at the same time. Otherwise, the batteries may be damaged or cause fire, personal injury or damage due Do not spray water or cleaner directly on the product.
  • Page 12: Storage And Maintenance

    Storage and Maintenance Precautions " If dust or dirt from the supplied pen remains on the protective glass, clean it referring to the instructions below. Cleaning the exterior and display Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth. Do not scratch the screen Do not spray water directly Due to the characteristics of...
  • Page 13: Preparations

    Chapter 02 Preparations Checking the Components " Contact the vendor where you purchased the product if any components are missing. " The appearance of the components Warranty card may differ from the images shown. Quick Setup Guide Regulatory guide Power cord (Not available in some locations) "...
  • Page 14: Parts

    Parts " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description QB65H-TR/QB75H-TR Remote sensor Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function.
  • Page 15: Qb75n-w

    QB75N-W " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description Remote sensor Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function.
  • Page 16: Ports

    Ports Port Description USB 1 ¨(1.0A) Connect to a USB memory device. " The USB ports on the product accept a maximum constant current of QB65H-TR/QB75H-TR 1.0A. If the maximum value is exceeded, USB ports may not work. RJ45 Connects to MDC using a LAN cable. (10/100 Mbps) "...
  • Page 17: Qb75n-w

    QB75N-W Port Description " The colour and shape of parts may differ from what is shown. USB 1 ¨(1.0A) Connect to a USB memory device. Specifications are subject to change without notice to improve quality. " The USB ports on the product accept a maximum constant current of 1.0A.
  • Page 18: Tray

    Tray " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Port Description USB (PC) Connect to a USB memory device. Use an USB cable between the USB (PC) port on the product and a USB port on a PC to connect them. USB 3 ¨...
  • Page 19: Using The Touch Function

    Using the touch function Anti-theft Lock " The colour and shape of parts may differ from what is shown. Specifications are subject to " An anti-theft lock allows you to use the product securely even in public places. change without notice to improve quality. "...
  • Page 20: Remote Control

    Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product. Power on the product.
  • Page 21 TOOLS INFO Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. RETURN EXIT Return to the previous menu. Exit the current menu. HDMI IR control It sets Safety Lock function. UNSET LOCK •...
  • Page 22: Before Installing The Product (installation Guide)

    Before Installing the Product (Installation Ventilation Guide) " Contact Samsung Customer Service Centre for further details. Installation on a Perpendicular Wall To prevent injury, this apparatus must be securely attached to the floor/wall in accordance Minimum 40 mm with the installation instructions.
  • Page 23: Installing The Wall Mount

    We recommend you contact a technician for assistance when installing the wall mount bracket. • Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you select to install the wall mount on your own.
  • Page 24: Wall Mount Kit Specifications (vesa)

    Samsung is not liable for these kinds of accidents. • Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions.
  • Page 25: Using A Touchscreen Monitor

    Chapter 03 Using a touchscreen monitor Touchscreen monitor Read below before using the product • Take extra care to ensure an electrical substance does not contact the screen. The screen may not function properly if there is static. Control a PC by tapping the screen instead of using an input device such as a keyboard or mouse. •...
  • Page 26: Connecting The Touchscreen Monitor

    Connecting the touchscreen monitor Connect the power cable from the product to the power outlet. Connect the TOUCH OUT port on the product to a USB port on the PC using the USB cable. " TOUCH OUT 1 operates when the current screen is set to HDMI HDMI 2, DisplayPort, or...
  • Page 27: Configuring The Touchscreen Monitor Settings

    Configuring the touchscreen monitor settings To properly use the touch function of the product in Windows, go to Tablet PC Settings and calibrate the product. " First connect the touchscreen monitor before configuring the following settings. " The maximum number of touchscreen monitors that can be connected simultaneously varies, depending on the operating system and graphics card settings. "...
  • Page 28 Select the product from Display under Display options. Next, select Calibrate. After calibration is complete, the message Do you want to save the calibration data? appears. Select Yes. Digitizer Calibration Tool Do you want to save the calibration data? The touchscreen monitor has been calibrated successfully. "...
  • Page 29: Main Menu

    Main Menu 2 10 Whiteboard Open Working Screen Whiteboard Reset All Buttons Description Buttons Description Sub Menu More: View more options, such as Email, Adjust volume, Quick Guide, Settings. Available menu items depend on the mode. • Email: Send email messages. •...
  • Page 30: Controlling The Screen

    Controlling the screen Drag Touchscreen gestures Using touchscreen gestures is similar to using a mouse. Lightly touch and drag in any direction on the screen. Use this gesture to move in a specific direction on a web page, map or photo. "...
  • Page 31: Notes

    Flick Notes • To increase the touch input accuracy, enlarge the font or icons. • Use a mouse as an additional input method in touchscreen mode for more precise control. • For details on how to use the Whiteboard icons, tap the icon at the bottom of the screen, and then tap Quick...
  • Page 32: Connecting And Using A Source Device

    Chapter 04 Connecting and Using a Source Device Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. •...
  • Page 33: Connection Using An Dp Cable

    When connecting the product (DVI) to a computer (HDMI) using a DVI-HDMI adaptor, improperly. Samsung Electronics shall not be held responsible for any issues from using configure the settings as shown below to use the video and audio from the computer.
  • Page 34: Connection Using An Hdmi-dvi Cable

    Connection Using an HDMI-DVI Cable " Connecting parts may differ in depending on the model. After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer. •...
  • Page 35: Connecting To A Video Device

    Connecting to a Video Device • After connecting a video device to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the video device. – Sound → set HDMI Sound AV(HDMI) "...
  • Page 36: Connection Using An Hdmi Cable

    Connecting to an Audio System Connection Using an HDMI Cable " Connecting parts may differ in depending on the model. " Connecting parts may differ in depending on the model. Using an HDMI Cable or HDMI to DVI Cable (UHD 30Hz) "...
  • Page 37: Changing The Input Source

    Changing the Input source Applications • IWB S5 Web Browser Screen Mirroring Remote Workspace Source Open Source allows you to select a variety of sources and change source device names. • Using the remote control: SOURCE You can display the screen of a source device connected to the product. Select a source from source list to display •...
  • Page 38: Remote Workspace

    Remote Workspace SOURCE → Remote Workspace → ENTER E This function allows you to connect your product to a remote PC or a cloud server. Enter the address of the PC or cloud server you want to connect to. Then, follow the on-screen instructions.
  • Page 39: Multiple Display Control

    Chapter 05 Multiple Display Control Control multiple display devices connected to a PC simultaneously. Cable Connection • Pin assignment 1 2 3 4 5 5 4 3 2 1 RS232C Cable Interface RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps 6 7 8 9...
  • Page 40: Lan Cable

    LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- STEREO Male type PLUG Pin No Standard Colour Signal (3.5ø) White and orange Orange White and green Blue...
  • Page 41 Cross LAN cable (PC to PC) • Connector : RJ45 Direct LAN cable (PC to HUB) RJ45 RJ45 Signal Signal RJ45 Signal Signal...
  • Page 42: Connection

    Connection • Connection 2 " Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the Monitor 1 Monitor 2 Monitor 3 product. • Connection 1 Monitor 1 Monitor 2 Monitor 3 Monitor 4 RJ45 RJ45 RJ45...
  • Page 43: Control Codes

    Control Codes • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. Viewing control state (Get control command) E.g.
  • Page 44 Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •...
  • Page 45 Input source control • Header Command Data length Ack/Nak r-CMD Val1 Checksum • Function The input source of a product can be changed using a PC. 0xAA 0xFF 0x14 "Input Source" • Viewing input source state (Get Input Source Status) Header Command Data length...
  • Page 46 Screen size control Safety Lock • Function • Function The screen size of a product can be changed using a PC. PC can be used to turn the Safety Lock On function on or off on a product. This control is available regardless of whether or not the power is turned on. •...
  • Page 47: Using Mdc

    "Finish" to run the MDC programme immediately. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. (http://displaysolutions.samsung.com) The MDC Unified shortcut icon will be created on the desktop after installation.
  • Page 48: Screen Adjustment

    Color Expert. – To download the Color Expert programme, visit www.samsung.com/displaysolutions. " The displayed image may differ depending on the model.
  • Page 49: Backlight / Contrast / Brightness / Sharpness / Colour / Tint (g/r)

    Backlight / Contrast / Brightness Your product has several options for adjusting picture quality. " You can adjust and store settings for each external device you have connected to the product. / Sharpness / Colour / Tint (G/R) " Lowering picture brightness reduces power consumption. "...
  • Page 50: Colour Temperature

    Colour Temperature It sets color temperature. The value and temperature increase simultaneously, so the ratio of blue color rises. (Range: 2800K–16000K) " Enabled when Colour Tone is set to Off. MENU Temperature → ENTER E m → Picture → Colour " If Picture Mode is set to Calibration, Colour Temperature is disabled.
  • Page 51: White Balance

    White Balance Adjust the colour temperature of the picture so that white objects appear brighter. 2 Point MENU Balance → ENTER E m → Picture → White Adjust red, green, and blue luminosity levels in two sections for precise white balance optimisation. • R-Offset G-Offset / B-Offset: Adjust the proportion of each of red, green and blue colours in dark areas. Picture •...
  • Page 52: Gamma

    Select whether to apply the brightness, colour, gamma and uniformity settings customised using the colour calibration programme Color Expert to the Information and Advertisement modes. • Don't apply Apply MENU value → ENTER E " To download the Color Expert programme, visit www.samsung.com/displaysolutions. m → Picture → Calibrated " If Picture Mode is set to Calibration, Calibrated value is disabled.
  • Page 53: Advanced Settings

    Advanced Settings " If Picture Mode is set to Calibration, Advanced Settings is disabled. Contrast Enhancer MENU Settings → ENTER E m → Picture → Advanced Automatically balance the contrast to prevent excessive differences between bright and dark areas. • Medium High Advanced Settings " If Picture Mode is set to Video...
  • Page 54: Colour Space Settings

    Colour Space Settings Advanced Settings Configure colour space settings to refine the spectrum of colours on your screen. Colour Space Settings Native " Enabled when Picture Mode is set to Videos/Images. HDMI UHD Color Colour Space Motion Lighting Choose a colour space. HDR+ Mode •...
  • Page 55: Picture Options

    Picture Options Colour Tone Picture Mode is set to Text MENU Options → ENTER E m → Picture → Picture • Cool Standard Warm Picture Mode is set to Videos/Images • Cool Standard Warm1 Warm2 Picture Options " If Picture Mode is set to Calibration, Colour Tone is disabled.
  • Page 56: Hdmi Black Level

    HDMI Black Level Picture Options Adjust the black level to optimize the HDMI picture brightness and contrast. Colour Tone • Normal Auto Digital Clean View Film Mode HDMI Black Level Auto Make frame transitions from older video sources smoother. This function is only available when the input signal is Film Mode Auto2 HDMI (1080i).
  • Page 57: Picture Size Settings

    Picture Size Settings Choose size and aspect ratio picture displayed on screen. Picture Size MENU m → Picture → Picture Size Settings → ENTER E Different screen adjustment options are displayed depending on the current input source. " Available functions may differ depending on the model. Picture Size Settings "...
  • Page 58: Reset Picture

    Reset Picture Resets your current picture mode to its default settings. MENU Picture → ENTER E m → Picture → Reset Picture Reset Picture " The displayed image may differ depending on the model.
  • Page 59: Onscreen Display

    Chapter 07 OnScreen Display Screen Protection Auto Protection Time If the screen displays a still image for a certain period of time you define, the product activates the screen saver to prevent the formation of burnt in ghost images on the screen. MENU m → OnScreen Display → Screen Protection → ENTER E...
  • Page 60 Available Pixel Shift Settings and Optimum Settings. Available Settings Optimum Settings Horizontal (pixels) Vertical (pixels) Time (minute) 1 minute 4 minutes 4 minutes " The Pixel Shift value may differ depending on the model. " Displaying a still image or a output for an extended period of time may cause image retention.
  • Page 61 Timer Screen Burn Protection You can set the timer for Screen Burn Protection. Pixel Shift Screen Burn Protection feature stops automatically after a specified period of time. Timer Timer Immediate display Repeat: Display the image retention-preventive pattern set in Mode at specified time intervals(Period).
  • Page 62: Message Display

    Immediate display Screen Burn Protection Select the screen saver you want to display immediately. Pixel Shift • Pixel Rolling bar Fading screen Timer Immediate display " The displayed image may differ depending on the model. Message Display Source Info Select whether to display the source OSD when the input source changes. MENU m → OnScreen Display → Message Display → ENTER E...
  • Page 63: Language

    Language Set the menu language. " A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. MENU Display → Language → ENTER E m → OnScreen OnScreen Display Language English "...
  • Page 64: Sound Adjustment

    Chapter 08 Sound Adjustment Configure the Sound settings for the product. Sound Mode You can select a sound mode to suit your personal preferences. • Standard: Selects the normal sound mode. • Music: Emphasises music over voices. MENU Mode → ENTER E m → Sound → Sound •...
  • Page 65: Balance

    Balance HDMI Sound MENU m → Sound → Balance → ENTER E MENU Sound → ENTER E m → Sound → HDMI Adjust speaker volume levels for sound balance optimisation. Select whether to hear from AV(HDMI) or PC(DVI). • Balance L/R: Adjusts the balance between the left and right speaker. • AV(HDMI) PC(DVI) •...
  • Page 66: Auto Volume

    Auto Volume MENU Volume → ENTER E m → Sound → Auto Automatically adjusts the volume level when you change video sources or content so the level remains the same. • " To use the volume control of a connected source device, set Auto Volume to Off. "...
  • Page 67: Network

    Chapter 09 Network Network functions cannot be configured while the Screen Mirroring function is running. Network Status Open Network Settings MENU Status → ENTER E MENU m → Network → Open Network Settings → ENTER E m → Network → Network You can check the current network and Internet status. Configure network settings to connect to an available network. Network Type •...
  • Page 68: Network Settings (wired)

    Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below.
  • Page 69 Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.
  • Page 70: Network Settings (wireless)

    6. If you select the Pure High-throughput (Greenfield) 802.11n mode and the Encryption type is set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless router, Samsung products If the router has security, enter the Enter the password for (AP Name).
  • Page 71 Manual Network Setup (Wireless) How to set up manually Network Type Wireless from the Open Network Settings page. Offices may use static IP addresses. Network function searches for available wireless networks. When done, it displays a list If this is the case, ask the network administrator for the IP address, subnet mask, gateway and of the available networks.
  • Page 72: Use Wps

    Server Network Settings Use WPS How to set up using Use WPS MENU m → Network → Server Network Settings → ENTER E If your router has a Use WPS button, follow these steps. Proxy server Network Type Wireless from the Open Network Settings page. Set up your proxy server connection and related functions. Select WPS, press E.
  • Page 73: System

    Chapter 10 System Whiteboard Manager This is IWB Whiteboard Manager. " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. MENU Manager → ENTER E m → System → Whiteboard Start from Home System Select the screen that will be displayed at startup.
  • Page 74: Samba

    Samba Email Add and edit Samba accounts. Set up an email account for sending emails. • SMTP Server Name SMTP Port Number SSL/TLS Sender Authentication Account Add Samba Account Password Add new Samba accounts. USB Lock • Address Username Password Set up a Lock.
  • Page 75: Web Browser Settings

    Set the website to display when the web browser is refreshed. • Use / Do not use • Samsung Display Custom Reset Settings All your customised Web Browser settings will be reset to their default values. Your bookmarks and history won't be affected.
  • Page 76: Background Colour

    Background colour Privacy & Security Do Not Track Ask websites not to track you. Set the whiteboard background colour. • Use / Do not use • Dark Grey White Delete History Delete your entire browsing history. JavaScript Allow all sites to run JavaScript for a better browsing experience.
  • Page 77: Accessibility

    Accessibility High Contrast Set the background and font to high-contrast colours in Menu. Menu transparencies become opaque when the option is selected. MENU m → System → Accessibility → ENTER E • Accessibility Enlarge High Contrast Enlarge the size of the Menu area. • Enlarge "...
  • Page 78: Time

    Time You can configure Clock Set or DST. Configure various time-related settings. Clock Set MENU m → System → Time → ENTER E Select Clock Set. Select Date or Time, and then press E. Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow Time buttons to move from one entry field to the next.
  • Page 79: Power Control

    Power Control Auto Power On This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed. MENU Control → ENTER E m → System → Power • Max. Power Saving Power Control Conserve power by turning off PC monitor when PC is not used for certain time. Auto Power On •...
  • Page 80: Eco Solution

    Eco Solution Energy Saving Mode Reduce the power consumption by adjusting the screen brightness. MENU Solution → ENTER E • Medium High m → System → Eco Screen Lamp Schedule Eco Solution Energy Saving Mode Screen Lamp Schedule Screen Lamp Schedule Enable or disable the lamp schedule. •...
  • Page 81: Auto Power Off

    Auto Power Off Eco Solution Choose how long the display will wait before turning off after no user interaction is detected. Energy Saving Mode • 4 hours 6 hours 8 hours 16 hours Screen Lamp Schedule Auto Power Off " The displayed image may differ depending on the model. Temperature Control This function detects the internal temperature of the product.
  • Page 82: Id Settings

    ID Settings Device ID Set a unique ID number for each product. (Range: 0~224) MENU Settings → ENTER E m → System → ID " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. ID Settings PC Connection Cable Device ID...
  • Page 83: Security

    Security Safety Lock On " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. MENU m → System → Security → ENTER E " Change the PIN to keep your device secure. Turn Safety Lock On on or off.
  • Page 84: Remote Management

    Remote Management Security You can Allow Deny external commands to access your device via a network. Safety Lock On • Deny Allow " The changed setting remains even after the product is turned off and on using the Power button or Power Power On Button ・...
  • Page 85: General

    General Smart Security The security provided to protect your display device and connected storage devices against viruses includes. MENU m → System → General → ENTER E Scan General Inspect your display device and connected storage devices to check for viruses. Smart Security Isolated List HDMI Hot Plug This is the list of items that have been Isolated for containing viruses.
  • Page 86: Custom Logo

    " You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " When there are multiple numbers of external USB connections, the product will attempt to download the "...
  • Page 87: Game Mode

    Game Mode General When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming Smart Security experience by selecting game mode. • HDMI Hot Plug " If you connect other external devices while Game Mode is on, the screen may not be in good condition.
  • Page 88: Support

    Software Update menu lets you upgrade your product software to the latest version. You can view the address of the Samsung website, the call centre phone number, your product's model number, software version, Open Source Licence and other information. " Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically after completing the software upgrade.
  • Page 89: Troubleshooting Guide

    Chapter 12 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Check the followings. " Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Installation issue (PC mode) Centre. The screen keeps switching on and off.
  • Page 90 Screen issue The power indicator is off. The screen will not switch on. Make sure that the power cord is connected. Not Optimum Mode is displayed. This message is displayed when a signal from the graphics card exceeds the product's maximum resolution and frequency.
  • Page 91 Reset the screen settings to the default settings. I see red, green, and blue. Check the cable connections. This issue may happen when the panel of the product is defective. Contact a Samsung Service Centre to resolve the issue. The display looks unstable and then freezes.
  • Page 92 Screen issue The screen cannot be displayed in full screen. A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen. A video with an aspect ratio different from the product can cause a black bar to appear at the top and bottom of the screen. Change the screen size setting to full screen on the product or source device. Sound issue There is no sound.
  • Page 93 Sound issue There is static coming from the speakers. Check the cable connection. Make sure a video cable is not connected to an audio input port. Check the signal strength after connecting a cable. Low signal level can cause corrupted sound. Remote control issue The remote control does not work.
  • Page 94 Touch function issues Touches break, reaction speed gets slow, and so on. Make sure that there are no foreign substances on the screen surface. Check whether the screen is broken. Make sure that the product is not exposed to direct sunlight. Other issue The product smells like plastic.
  • Page 95 Other issue There is no sound in HDMI mode. Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product.
  • Page 96: Specifications

    Environmental Operating Temperature : 0 °C – 40 °C (32 °F – 104 °F) " For detailed device specifications, visit the Samsung Electronics website. considerations * For installing the enclosure, keep the internal temperature at 40 °C or below.
  • Page 97: Preset Timing Modes

    Preset Timing Modes " This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.
  • Page 98 The screen will automatically be adjusted if a signal that belongs to the following standard Horizontal Vertical signal modes is transmitted from your PC. If the signal transmitted from the PC does not Pixel Clock Sync Polarity Frequency Frequency Resolution belong to the standard signal modes, the screen may be blank with the power indicator on.
  • Page 99: Appendix

    External impact or drop. " When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separately sold product unspecified by Samsung. service technician in the following cases. •...
  • Page 100: Prevention Of Afterimage Burn-in

    20:30 20:30 Such a voltage difference between electrodes increases with time and makes the liquid crystals SAMSUNG SAMSUNG thinner. When this occurs, a previous image can remain on the screen when the pattern changes. 21:10...
  • Page 101: Licence

    YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE. For information on the Open Source Licence Notice, contact the Samsung Customer Centre or send email to oss.request@samsung.com.

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