Firmware Updates - Red Panda TENSOR Owner's Manual

The Tensor's firmware can be updated via drag and drop using any Mac or PC. No driver or special soft-
ware is required.
To tell which version of firmware your pedal is running:
1. Hold down both footswitches and connect power.
2. The blue LED will blink.
3. Continue holding both footswitches for 2 seconds.
4. The blue LED will turn solid. The pedal is now in USB Mass Storage mode.
5. Connect the pedal to the computer using a mini USB cable.
6. Open the TENSOR drive on your computer.
7. Open the VERSION.TXT file in a text editor.
Downloading the new firmware
1. Go to www.redpandalab.com/downloads
2. Download the firmware file to your computer.
Mac: download .dmg file
Windows: download .zip file
3. Double-click the downloaded file to expand (.zip) or mount it (.dmg).
Caution
• Do not rename the extracted file.
• Never turn off the pedal's power while an update is in progress. Otherwise the system software or
the pedal itself may be destroyed.
Update procedure:
1. Hold down both footswitches and connect power.
2. The blue LED will blink.
3. Continue holding both footswitches for 2 seconds.
4. The blue LED will turn solid. The pedal is now in USB Mass Storage mode.
5. Connect the pedal to the computer using a mini USB cable.
6. Open the TENSOR drive on your computer.
7. Copy the .bin file from your computer to the TENSOR drive.
8. After the firmware update is complete, the green and blue LEDs will be solid.
9. If an error occurred, the red LED will blink instead.
10. Eject the TENSOR drive from your computer:
Windows: right-click on the TENSOR icon in My Computer and select "Eject"
Mac OS X: drag the TENSOR icon to the trash.
11. Disconnect the USB cable.
12. Turn the pedal's power off.
Troubleshooting
If the left LED blinks red, turn the Tensor off, then on, and try again.
If you are using a Mac and downloaded the .zip instead of the .dmg file, Mac OS X will flag the .bin file as
unsafe and the firmware update will fail. See the readme.txt file for instructions on how to proceed.
If you continue to have problems, please email support@redpandalab.com.
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Firmware Updates