Elwa HOTRUN-VE 38VE Operating And Installation Instructions page 14

A HOTRUN fitted in an upper floor situation of a building that is gravity fed,
the HOTRUN doesn't switch on.
Cause
- The pressure is less than 60 kPa. The pressure of water under gravity is 9 kPa per metre,
this equates to approximately 30 kPa per floor plus the height of the roof tank.
Remedy
- Remove all restrictors in the tap or aerator and use 'star' inserts in spout instead of aerator.
Allowing full flow will often help in low pressure situations. Additionally if needed the
flow-controller that is fitted in the cold water inlet fitting of the HOTRUN can be
removed.
If the tests above indicate a fault then contact ELWA Technical Support
On the provision that the installation instructions have been followed, ELWA gives a warranty of
twelve months onsite service in Australia and/or 2 years return and repair service. The warranty
starts at the date of purchase as per the invoice.
If despite our extensive products control complaints arise, you should inform your installer first to
make sure the power and water supply to the water heater are fine.
Your installer can call the ELWA service department when on site if any questions arise.
Before you contact the installer, we advise you to read the directions for use.
You can avoid needless discomfort and possible costs.
You can also read our service manual (online on www.elwa.com.au)
If you or your installer can't fix the problem fill in a service request form on our website
www.elwa.com.au/customerservice
Warranty terms:
1. The warranty is valid only on presenting an original invoice, mentioning the date of
purchase, the name of the supplier/installer and the model number of the heater.
2. ELWA may void the warranty if the invoice is not legible.
3. If the barcode or serial number is missing, the warranty will be voided.
4. The warranty will be voided from the moment the appliance has been tampered with
or has been modified in any way.
5. Damage caused as a result of improper use, or faulty installations are not covered by
this warranty.
6. Incorrect installation or maintenance issues such as blocked filters in aerators or flow
restrictors and too low or too high water supply pressure are not warrantable items and
may result in a charge from ELWA or the contractor responsible for the service call
out service.
7. Warranty can be voided if the supplied flexible hoses are not used for exposed water
connections or when too much force was used on the water connections and that has
damaged the copper pipes inside the water heater.
Warranty