Warranty And Service Information - Code CR2 User Manual

1.4 - Warranty
Code manufactures its hardware products in accordance with industry-standard practices. Code
warrants that for a period of twelve (12) months from date of shipment, products will be free from
defects in materials and workmanship. This warranty is provided to the original owner only and is
not transferable to any third party. This warranty is subject to any and all accompanying
disclaimers, limitations and other terms of this Agreement.
It shall not apply to any product (I) which has been repaired, altered or tampered with unless done
or approved by Code, (ii) which has not been maintained in accordance with any operating or
handling instructions supplied by Code, (iii) which has been subjected to unusual physical or
electrical stress, misuse, abuse, power shortage, negligence or accident or (iv) which has been
used other than in accordance with the product operating and handling instructions. Preventive
maintenance is the responsibility of customer and is not covered under this warranty. Wear items
and accessories having a Code serial number, will carry a 90-day limited warranty. Non-serialized
items will carry a 30-day limited warranty.
Warranty Coverage and Procedure
During the warranty period, Code will repair or replace defective products returned to Code's
service center in the US. For warranty service in North America or international, call
Code Warranty Support at 1-801-495-2200.
If warranty service is required, Code will issue a Return Material Authorization Number. Products
must be shipped in the original or comparable packaging, with shipping and insurance charges
prepaid. Code will ship the repaired or replacement product freight and insurance prepaid in North
America. Shipments from the US or other locations will be made F.O.B. Code's manufacturing
plant. Code will use new or refurbished parts at its discretion and will own all parts removed from
repaired products. Customer will pay for the replacement product in case it does not return the
replaced product to Code within 3 days of receipt of the replacement product. The process for
return and customer's charges will be in accordance with Code's Exchange Policy in effect at the
time of the exchange.
Customer accepts full responsibility for its software and data including the appropriate backup
thereof. Repair or replacement of a product during warranty will not extend the original warranty
term. Code's Customer Service organization offers an array of service plans, such as on-site,
depot, or phone support, that can be implemented to meet customer's special operational
requirements and are available at a substantial discount during warranty period.
CR2 User's Manual Draft_022803_AS - 5