Troubleshooting - EcoSmart EL40 Installation, Operation And Maintanance Manual

ENGLISH
MAINTENANCE

TROUBLESHOOTING

PROBLEM
Flame is not visible when unit is turned on
Fireplace lights up but there is no flame image
Fireplace is squeaking when flame image is on
Nothing comes on (touch screen, etc.)
Touch Screen Comes on - then nothing
Fireplace turns off and will not turn back on
Can operate fireplace functions with touch
controls but not remote control
Heater does not provide heat when on
www.ecosmartfire.com
POSSIBLE CAUSE
A. Wiring is loose
B. Motherboard is defective
A. Wiring for motor is loose
B. Motor is defective
A. Fireplace spindle/ rod is contacting to metal
B. Motor is defective
A. Breaker tripped or circuit has no power
B. Internal component is frozen and needs to
be reset
C. Defective component
A. Fireplace is not plum to the wall (there is
space between the touch screen and fascia)
B. Fireplace was installed with the power in
"on" position
C. Not operating touch control properly with
finger
D. Loose connection on motherboard
E. Motherboard is defective
A. Fireplace has overheated and safety disc
has snapped or circuit breaker has tripped
A. Low Batteries
B. Not aiming control correctly
C. Remote control defective
D. Remote Sensor is defective
A. Wiring is loose
B. Thermal snap disc has been tripped
C. Heater core is defective
CORRECTIVE ACTION
A. Disconnect unit from power source and
inspect for loose connections
B. Replace motherboard
A. Disconnect unit from power source and
inspect for loose connections from motor
B. Replace motor
A. Apply lithium grease or any standard grease
to contacts with rod and metal
B. Replace motor
A. Reset breaker, test circuit for power
B. Turn power off at the main breaker for 20
seconds. Turn power back on.
C. Qualified service technician needs to re-
place motherboard, transformer or LCD touch
control.
A. Reposition the fireplace in the installation
so the glass fascia rests firmly to the fireplace
touch controls. Check that fascia is seated
correctly on pins
B. Turn the main breaker to the "off" position
for 30 seconds. Next flip the breaker back into
the "on" position for 20 seconds for complete
reboot of touch control.
C. Press flat part of finger firmly on the touch
screen and apply moderate pressure
D. Check functions with remote control. if
functional, check connections on motherboard
E. Replace Motherboard
A. Turn the main circuit breaker to the "off"
position for 30 seconds. Next, turn the
breaker back to the "on" position. Unit will
reboot and safety disc will reset. Ensure there
are no obstructions to the air inlet or air outlet
areas around the fireplace.
A. Replace batteries in remote control with 2
AA batteries
B. Aim remote control to the upper right of the
viewing area where sensor is located
C. Replace remote control
D. Replace remote sensor inside fireplace
A. Disconnect unit from power source and
inspect for loose connections
B. Turn the main breaker to the "off" position
for 30 seconds. Next flip the breaker back into
the "on" position.
C. Replace Heater Core