Warranty & Customer Support - Pyramid 5000+ User Manual

AUTO TOTALING TIME CLOCK INSTRUCTIONS
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Model 5000 /5000
LIMITED HARDWARE WARRANTY
Pyramid Time System warrants its equipment to original user against defective
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material or workmanship for a period of 1-year from date of purchase. Proof of
purchase & purchase date are required for warranty service on this product.
Please remember to register your product at
pyramidtimesystems.com/ProductRegistration/.
Pyramid Time Systems' responsibility under this warranty is limited to
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replacement of defective part(s). Replacement is the sole discretion of
Pyramid Time Systems.
For Return Shipments to Pyramid Time Systems, product must be shipped in its
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original carton or equivalent. The return freight method and cost for
warranteed product is the sole responsibility of the customer. Pyramid Time
Systems will not assume any responsibility for loss or damage incurred in
shipping.
Pyramid Time Systems reserves the right to determine whether parts failed
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because of defective material, workmanship or other causes.
Failure caused by accident, alteration, misuse or improper packaging of
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returned unit is not covered by this warranty.
Any repair done by the customer without the consent from Pyramid Time
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Systems will automatically void the warranty.
Users in countries other than Canada and USA should contact the Dealer from
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MONEY BACK GUARANTEE
Pyramid Time Systems offers a 30-day money back guarantee. If an RMA is issued for
an unwanted product before 30 days, Pyramid Time Systems will refund the entire
purchase price less shipping if purchased from Pyramid Time Systems. Pyramid Time
Systems will assess a 15% restocking fee on any returns received between 31 and 60
days from the date of purchase. No returns will be accepted after 60 days. Pyramid
Time Systems will not issue a call tag for pickup of products. Customers are
responsible for shipping the product back including the cost of shipping. Pyramid
Time Systems will assume the cost of ground shipping for the replacement product to
the customer. Pyramid Time Systems will also assess a 15% fee if any item(s) are
missing in an open box return. Shipping back to Pyramid Time Systems from a
Pyramid Time Systems Partner is the responsibility of the Pyramid Time Systems
Partner. No call tags will be issued. Items returned to Pyramid Time Systems
without an RMA will not be credited. No returns will be accepted for opened
TimeTrax™ PC products.
16 FAQ's & ACCESSORIES
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HD
888.479.7264