Troubleshooting - Panasonic KX-UDS124 Installation Manual

5 Troubleshooting

5 Troubleshooting
Tree Survey Error Messages and Notices
When an error occurs during or after the Tree Survey, an error message or notice is displayed.
Messages displayed during the Tree Survey
Message
The Tree Survey can not
be executed because
software shown below
does not support the Tree
Survey.
SIP-CS(s) will not function
correctly because air
synchronisation has not
been established.
Connection error.
SIP-CS(s) will not function
correctly because there is
interference from external
wireless equipment.
Messages displayed when the Tree Survey is complete
Message
Notice Sync Slave CS does
not have Secondary-CS.
ERROR!!! Parameter
Error.
ERROR!!! CS does not
have Primary CS.
ERROR!!! Survey result
contains more than 4
levels.
52 Installation Guide
Probable Cause
The selected SIP-CS uses an older
software version not supported by the
Tree Survey feature.
Location of the SIP-CS is not good.
IP network environment and settings
are incorrect.
There may be interference with
DECT radio waves.
Probable Cause
One or more SIP-CSs could not have
a Slave CS assigned for reasons
such as avoiding the creation of a
loop. However, this is not a problem.
Monitoring of SIP-CSs failed.
A SIP-CS is located far from the
adjacent SIP-CS.
Air synchronisation hierarchy
contains more than 4 levels.
Solution
Please update the software to version
7.100 or later.
Please move the SIP-CS(s) closer to
the adjacent SIP-CS according to site
planning.
If you still have trouble, there may be
interference from external wireless
equipment. Please locate the source
and eliminate it.
Please check the network connection
of the SIP-CS(s) and PC.
Please locate the source of
interference and eliminate it.
Solution
Please move the SIP-CS(s) closer to
the adjacent SIP-CS according to site
planning.
Loops may occur when SIP-CSs are
assigned a Slave CS. In this case,
please reconduct site planning.
Conduct the Tree Survey again.
Please move the SIP-CS(s) closer to
the adjacent SIP-CS according to site
planning.
Please recheck the design of your
Tree Structure and relocate
SIP-CS(s) to remove the
unsupported level(s).