Troubleshooting - Southwestern Bell GH2400 User Manual

TROUBLESHOOTING

If you experience difficulty operating your cordless phone, try the suggestions below.
If the trouble persists, call the Southwestern Bell Freedom Phone Retail Sales Toll Free Help Line
?
at 1-800-366-0937, Monday –Friday between the hours of 8:30 a.m.-4:30 p.m. (EST), or visit our web site
at http://www.swbfreedomphone.com.
The unit will not operate / no dial tone:
• Make sure TALK LED is lit.
• Make sure AC adaptor is plugged into base unit and wall outlet.
• Make sure telephone line cord is plugged into wall jack.
• Make sure base antenna is in upright position.
• Make sure handset battery is fully charged.
• Make sure you have selected correct dialing mode, tone (touch) or pulse (rotary).
• Make sure you are within usable range of the base station.
• Reset security code by placing handset in base for 5-10 seconds.
The phone does not ring when you receive a call:
• Make sure the RINGER switch on left side of handset is turned to ON.
• Make sure AC adaptor is plugged into base unit and wall outlet.
• Make sure telephone line cord is plugged into wall jack.
• Make sure you are within usable range of the base station.
• You might have too many extension phones on your line. Try unplugging a few.
Noise, static, interference or other calls heard while
using handset:
• Try changing channels.
• Make sure base antenna is in upright position.
• Make sure you are within usable range of the base station.
• Make sure AC adaptor is not plugged into wall outlet with other appliances.
• Try relocating base unit to another location.
• Make sure handset battery is fully charged.
Phone will not hold charge:
• Make sure charging contacts on the handset and base are free of dust and dirt. Clean contacts with
a soft cloth.