Ricoh SP C360DNW User Manual
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Ricoh SP C360DNW User Manual

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Table of Contents

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User Guide

Getting Started
Loading Paper
Maintenance
Troubleshooting
For safe and correct use, be sure to read the Safety Information in
Read This First before using the machine.

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Summary of Contents for Ricoh SP C360DNW

  • Page 1: User Guide

    User Guide Getting Started Loading Paper Maintenance Troubleshooting For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.
  • Page 3 TABLE OF CONTENTS Manuals for This Machine..........................4 List of Manuals..............................6 1. Getting Started Before You Start..............................7 How to Read the Manuals..........................7 Model-Specific Information...........................8 List of Options..............................9 Guide to Names and Functions of Components....................10 Guide to Components..........................10 Guide to the Names and Functions of the Control Panel.................
  • Page 4 Configuring Envelope Settings Using the Control Panel................47 Paper Size Specifications..........................49 Paper Type Specifications..........................52 Paper Precautions.............................54 3. Maintenance Cleaning the Printer............................57 Precautions When Cleaning the Printer......................57 Cleaning the Paper Tray, Friction Pad, and the Paper Feed Roller............57 Cleaning the Registration Roller......................... 60 Cleaning the LED Heads..........................
  • Page 5 Paper Misfeed Message (Y)........................106 Paper Misfeed Message (Z)........................107 Trademarks..............................110 INDEX ................................113...

  • Page 6: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before using this machine. Refer to the manuals that are relevant to what you want to do with the machine. • The method for viewing the manual depends on the manual. • Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. •...
  • Page 7 • Change the user name and password of the administrator using Web Image Monitor. For details, see "Before Using This Printer", Security Guide. Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication.

  • Page 8: List Of Manuals

    List of Manuals Printed Manual PDF Manual HTML Manual Manual Name Provided Provided Provided User Guide Read This First Quick Installation Guide Setup Guide Operating Instructions Security Guide...

  • Page 9: Before You Start

    1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 10: Model-Specific Information

    1. Getting Started In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

  • Page 11: List Of Options

    Before You Start If the label contains the following, your printer is a Region B model: • CODE XXXX -17 • 120–127 V • Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is a Region A model, refer to the metric units.

  • Page 12: Guide To Names And Functions Of Components

    1. Getting Started Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view DUP302 1. Top cover Open this cover to replace the toner or black drum unit/color drum units. 2.
  • Page 13 Guide to Names and Functions of Components DUP303 For details, see page 14 "Guide to the Names and Functions of the Control Panel". 4. USB port A Connect a USB flash memory device. 5. Front cover Open this cover when replacing the waste toner bottle, etc., or removing jammed paper. Pull the right side lever to open the front cover.
  • Page 14 1. Getting Started 13. Ventilation holes Prevent overheating. 14. Front cover open lever Pull this lever to open the front cover. 15. Paper size dial Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the dial to "...
  • Page 15 Guide to Names and Functions of Components Interior: Front view DUP305 1. Toner Loads from the printer rear, in the order of black (K), cyan (C), magenta (M), and yellow (Y). Messages appear on the screen when the toner cartridge needs to be replaced, or a new cartridge needs to be prepared.

  • Page 16: Guide To The Names And Functions Of The Control Panel

    1. Getting Started 6. Waste toner bottle Collects toner that is wasted during printing. Messages appear on the screen when the waste toner bottle needs to be replaced, or a new waste toner bottle needs to be prepared. 7. Transfer roller If the message appears on the control panel, replace the transfer roller, which is included with the intermediate transfer unit.
  • Page 17 Guide to Names and Functions of Components 1. [Menu] key Press this key to configure and check the current printer settings. Press to change the default settings to meet your requirements. For details, see "Displaying the Printer Configuration Screens Using the Control Panel", Operating Instructions. 2.

  • Page 18: Guide To The Names And Functions Of The Control Panel Screen

    1. Getting Started Guide to the Names and Functions of the Control Panel Screen DUP306 1. Operational Status or Messages Displays the printer status and messages. 2. [Option] Press the selection key on the left to display the following menu: •...

  • Page 19: Turning On/Off The Power

    Turning On/Off the Power Turning On/Off the Power This section explains how to turn on/off the printer. Turning On the Power Make sure the power cord is firmly plugged into the wall outlet. Push the main power switch. DUP223 The power indicator turns on. Turning Off the Power •...

  • Page 20: Saving Energy

    1. Getting Started Push the main power switch. DUP223 The main power is turned off automatically when the shutdown process is complete. If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative. Saving Energy This printer has the following energy saving functions: Fusing Unit Off Mode...
  • Page 21 Turning On/Off the Power For details about setting [Sleep Mode Timer], see "Timer Settings", Operating Instructions. To exit Sleep mode, do one of the following: • Press any key on the control panel. • Start print jobs • The energy saving functions will not activate when: •...

  • Page 22: Displaying The Printer Configuration Screens Using The Control Panel

    1. Getting Started Displaying the Printer Configuration Screens Using the Control Panel Press the [Menu] key. DUP224 Select the setting items press the [ ] or [ ] key. DUP324 Press the [OK] key. DUP325 Press the [Menu] key. You can close the setting screen by pressing the [Escape] key. Return to the normal screen after you have finished operation.

  • Page 23: Monitoring And Configuring The Printer

    Monitoring and Configuring the Printer Monitoring and Configuring the Printer This section explains how to monitor and configure the printer. Using Web Image Monitor Using Web Image Monitor, you can check the printer status and change settings. Available operations The following operations can be remotely performed using Web Image Monitor from a client computer.

  • Page 24: Displaying The Top Page

    1. Getting Started • Display and operation problems may occur if you do not enable JavaScript and cookies, or if you are using a non-recommended Web browser. • If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings.
  • Page 25 Monitoring and Configuring the Printer In the administrator mode, you can configure various printer settings. • When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10". Start your Web browser.
  • Page 26 1. Getting Started 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the printer information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.

  • Page 27: Workflow For Loading Paper And Configuring Paper Sizes And Types

    2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Workflow for Loading Paper and Configuring Paper Sizes and Types This section explains how to load paper and operations required after paper is loaded. After following the procedures below, you can print on the paper that is loaded in the printer.

  • Page 28: Loading Paper Into Paper Trays

    2. Loading Paper Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • When loading paper, pull the paper tray completely out from the printer and set the stack of paper straight down on the tray.
  • Page 29 Loading Paper into Paper Trays DUP201 • Tray 2 DUP315 Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. DUP202 Place the tray on a flat surface.
  • Page 30 2. Loading Paper Squeeze the clip on the side paper guide and slide it to match the paper size. DSE119 Squeeze the end guide and slide it inward to match the standard size. DSE253 When loading paper into tray 1, slide the two switches at the bottom of the tray according to the thickness of the paper.
  • Page 31 Loading Paper into Paper Trays Set the paper straight down on the paper source tray with its printing side facing up. DUP131 Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray. DUP132 Do not load the paper from a diagonally downward direction as shown in the figure below.

  • Page 32: When Loading Paper Larger Than A4 Or

    2. Loading Paper Lift the front side of the tray, and then slide it into the printer carefully until it stops. DUP203 To avoid paper jams, make sure the tray is securely inserted. • When loading paper larger than A4 or 8 ×...
  • Page 33 Loading Paper into Paper Trays Return the catches to the positions where they lock. DSE123 • When loading A4 , 8 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur.

  • Page 34: Loading Paper Into The Bypass Tray

    2. Loading Paper Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 49 "Paper Size Specifications" and page 52 "Paper Type Specifications". • Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.
  • Page 35 Loading Paper into the Bypass Tray Slide both sides of the paper guide outward, and then load paper print side down until it stops. DUP317 Adjust both sides of the paper guide to match the paper width. DUP318 • When using the bypass tray, it is recommended that you set the paper direction to . •...

  • Page 36: Loading Orientation-Fixed Paper Or Two-Sided Paper

    2. Loading Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below.
  • Page 37 Loading Orientation-Fixed Paper or Two-Sided Paper • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing.

  • Page 38: Loading Envelopes

    2. Loading Paper Loading Envelopes This section explains various details about and recommendations concerning envelopes. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur. •...
  • Page 39 Loading Envelopes Orientation Paper tray 1 Bypass tray Envelopes • Flaps: Close • Flaps: Close • Bottom side of envelopes: toward the right of the • Bottom side of envelopes: printer toward the right of the printer • Side to be printed: face down •...

  • Page 40: Loading Envelopes Into The Bypass Tray

    2. Loading Paper • Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes. • Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.
  • Page 41 Loading Envelopes DUP357 If the curl is severe, flatten out the envelopes using your fingers, as shown in the illustration below. CBK241 If envelopes are severely curled after printing, flatten them by bending them back against the curl. Set the envelope in bypass tray with the print side down. DUP355...

  • Page 42: Loading Envelopes Into Tray 1

    2. Loading Paper Adjust both sides of the paper guide to match the envelope width. DUP356 • To print on envelopes that are loaded with their long edges against the printer body, rotate the print image by 180 degrees using the printer driver. Loading Envelopes into Tray 1 Pull out the paper tray carefully, and then set the paper size dial to "...
  • Page 43 Loading Envelopes Place the tray on a flat surface. Squeeze the clip on the side paper guide and slide it outward until it stops. DSE119 Squeeze the end guide and slide it toward the back. DSE253 Fan envelopes, and then align their edges before loading. CBK239 When fanning envelopes, make sure the envelope flaps are not stuck together.
  • Page 44 2. Loading Paper DUP357 If the curl is severe, flatten out the envelopes using your fingers, as shown in the illustration below. CBK241 If envelopes are severely curled after printing, flatten them by bending them back against the curl. Load envelopes into the paper tray, with the print side up and the flap on the left. DUP061...

  • Page 45: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    Loading Envelopes Pinch the clip on the side paper guide and slide it along the edge of the envelope stack. DUP062 Pinch the end guide and slide it along the edge of the envelope stack. DUP063 Lift the front side of the tray, and then slide it into the printer carefully until it stops. DUP312 Printing on Envelopes with Windows (PCL 6/PostScript 3) After creating a document, open the [Printing Preferences] dialog box in the document's...

  • Page 46: Printing On Envelopes With Windows (Pcl 5C)

    2. Loading Paper In the "Menu:" box, click the [Basic] icon, and then configure the following settings: • Document Size: Select the envelope size. In the "Menu:" box, click the [Paper] icon, and then configure the following settings: • Input Tray: Select the paper tray where the envelopes are loaded ([Tray 1] or [Bypass Tray]).

  • Page 47: Printing On Envelopes With Os X And Macos

    Loading Envelopes • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 47 "Configuring Envelope Settings Using the Control Panel". • Envelopes must be loaded in a specific orientation. For details, see page 36 "Loading Envelopes". Printing on Envelopes with OS X and macOS After creating a document, open the printing preferences screen in the document's native application.

  • Page 48: Paper Settings

    2. Loading Paper Paper Settings This section explains how to specify paper size and type using the control panel. • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "System", Operating Instructions.

  • Page 49: Specifying A Paper Type

    Paper Settings Specifying a Paper Type You can improve printer performance by selecting the optimum paper type for the tray. Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. Select [Paper Input] Press [OK] Select [Paper Type]: (tray name) Press [OK]...
  • Page 50 2. Loading Paper Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. Select [Paper Input] Press [OK] Select the [Paper Size] Press [OK] Select the envelope size Press [OK] Select the [Paper Type] Press [OK] Select [Envelope] Press [OK]...

  • Page 51: Paper Size Specifications

    Paper Size Specifications Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: •...
  • Page 52 2. Loading Paper Paper size name Actual size Bypass tray Tray 1 Trays 2 Two-sided × 11 8.5" × 11" × 14 8.25" × 14" × 13 8.25" × 13" 8 × 13 8" × 13" 8 × 10 8" × 10" ×...
  • Page 53 Paper Size Specifications Imperial sizes Horizontal size Vertical size Horizontal size Vertical size (Two- Tray (One-sided) (One-sided) (Two-sided) sided) Bypass tray 2.52 to 8.50" 5.00 to 49.60" 3.94 to 8.50" 5.83 to 14.00" Tray 1 3.25 to 8.50" 5.83 to 14.00" 3.94 to 8.50"...

  • Page 54: Paper Type Specifications

    2. Loading Paper Paper Type Specifications The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using.
  • Page 55 Paper Type Specifications Paper weight Paper type Bypass tray Tray 1 Trays 2 Two-sided Coated Paper: High Gloss Print Envelope 5, 6 Coated Paper 5, 6 Paper weight Paper weight 56–65 g/m (15–18 lb. BOND) 66–74 g/m (18–20 lb. BOND) 75–90 g/m (20–24 lb.

  • Page 56: Paper Precautions

    2. Loading Paper Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. Precautions • Do not use acidic paper because it accelerates the deterioration of the drum unit and surrounding parts.
  • Page 57 Paper Precautions • Even supported types of paper may cause paper jams or malfunctions if they have been improperly stored. • If you print onto rough grain paper, the output image might be blurred. • Do not load sheets that have already been printed by another printer. Paper Storage When storing paper, the following precautions should always be followed: •...
  • Page 58 2. Loading Paper...

  • Page 59: Cleaning The Printer

    3. Maintenance This chapter explains how to replace supplies and clean this printer. It also describes the specifications of this printer and its options. Cleaning the Printer This section explains how to clean the printer. Precautions When Cleaning the Printer •...
  • Page 60 3. Maintenance Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. DUP202 Place the tray on a flat surface. If there is paper in the tray, remove the paper. Wipe the areas indicated in the illustrations below using a dry or damp cloth.
  • Page 61 Cleaning the Printer DSE259 • Paper feed roller Wipe around the paper feed roller by turning it with a damp cloth. Then, wipe it with a dry cloth to remove any water. DUP349 After that, wipe it with a dry cloth to remove the water. Load the removed paper stack in the tray.

  • Page 62: Cleaning The Registration Roller

    3. Maintenance Cleaning the Registration Roller When you use paper other than the standard types, specks of paper may stick on the registration roller, causing problems. Clean the registration roller if white dots appear on prints. Clean the registration roller if printed paper becomes smeared after a paper jam is cleared. •...
  • Page 63 Cleaning the Printer DSE261 Using a cloth, wipe the rubber registration roller. DSE262 Close the front cover with both hands carefully. DUP333 Firmly insert the plug of the power cord into the wall socket. Connect all the interface cables that were removed. Turn on the main power switch.

  • Page 64: Cleaning The Led Heads

    3. Maintenance Cleaning the LED Heads • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface". Otherwise, an injury might occur. • Some of this machine’s components get damaged on contact. Do not touch the sensors, connectors, or other fragile parts that are shown in this manual.
  • Page 65 Cleaning the Printer Pull the inner cover open lever to unlock the inner cover, and then fully open the inner cover. DUP351 Wipe the lens of the LED heads softly with an LED lens cleaner. There are four LED heads. Raising the LED head at the bottom (4) with your hand makes it easier to clean it.

  • Page 66: Cleaning The Power Cord Plug

    3. Maintenance Cleaning the Power Cord Plug To clean the power cord plug, wipe the plug with a soft, dry cloth with the power cord connected to the printer. • Be sure to disconnect the plug from the wall outlet at least once a year and check for the following: •...

  • Page 67: Updating The Firmware

    Check the version of the firmware. If it is not the latest version, update the firmware. The procedure for updating the firmware is as follows: Download the latest firmware from the following URL. http://www.ricoh.com/support/ • Click [Downloads] under "Office Products". Perform the subsequent procedure depending on your region.
  • Page 68 3. Maintenance...

  • Page 69: When A Panel Tone Beeps

    4. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

  • Page 70: When Checking The Indicator Lamps, Status Icons, And Messages On The Control Panel

    4. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator...

  • Page 71: If Usb Connection Fails

    If USB Connection Fails If USB Connection Fails Problem Causes Solutions The printer is not The USB cable is not Disconnect the USB cable, turn off the automatically recognized. connected properly. printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

  • Page 72: When Messages Are Displayed

    4. Troubleshooting When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the normal mode.

  • Page 73: Alert Messages (Displayed On The Control Panel)

    When Messages Are Displayed Alert Messages (Displayed on the Control Panel) Message Cause Solution "Add Toner" The toner has run out. Replace the For details, see "Replacing the print cartridge. Print Cartridge", Operating Instructions. "Change (Tray name) to the The size of the paper in the tray Select a tray containing paper following settings:"...
  • Page 74 4. Troubleshooting Message Cause Solution "Paper size/type mismatch." The printer driver settings are • Check that the printer driver incorrect or the tray does not settings are correct, and then contain paper of the size or type load paper of the size selected in the printer driver.

  • Page 75: Alert Messages (Printed On Error Logs And Reports)

    When Messages Are Displayed Message Cause Solution "Waste Toner Bottle full" The waste toner bottle is full. Replace the waste toner bottle. For details, see "Replacing Other Consumables", Operating Instructions. Alert Messages (Printed on Error Logs and Reports) This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.
  • Page 76 4. Troubleshooting Message Cause Solution "I/O buffer overflow." An input buffer overflow occurred. • In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value. • Reduce the number of files being sent to the printer. "Insufficient Memory"...
  • Page 77 When Messages Are Displayed Message Cause Solution "Print overrun." Images were discarded while Select a lower resolution on the printing. printer driver. For details about how to change the resolution setting, see the printer driver Help. "Receiving data failed." Data reception was aborted. Resend the data.

  • Page 78: When You Cannot Print

    4. Troubleshooting When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 17 "Turning On/Off the Power". Printing does not start. The cause is displayed on the Check the error message or screen of the control panel.
  • Page 79 When You Cannot Print Problem Cause Solution Printing does not start. If the printer is using wireless Check the radio signal status of LAN, failure to print might result the wireless LAN in [System from a weak wireless signal. Settings]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or remove objects that...
  • Page 80 4. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless Check the access point settings LAN, the receiver's MAC when using the infrastructure address may be preventing mode. Depending on the access communication with the access point, client access may be point.
  • Page 81 When You Cannot Print If printing does not start, contact your service representative.

  • Page 82: Other Printing Problems

    4. Troubleshooting Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem Cause Solution The printed image is smudged. Settings for thick paper have PCL 5c: not been configured when...
  • Page 83 Other Printing Problems Problem Cause Solution Printed images contain blots or The paper is creased, curled, or Smooth out the wrinkles or are patchy. has blemishes. replace the paper. For details about paper, see page 54 "Paper Precautions". The printed image is faded over The paper is damp.
  • Page 84 4. Troubleshooting Problem Cause Solution The printed image is different Printing will be performed by PCL 6: from the image on the the printer's graphic processing On the printer driver's [Detailed computer's display. function. Settings] tab, click [Print Quality:Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:"...
  • Page 85 Other Printing Problems Problem Cause Solution Horizontal lines appear when A black-and-white image is Change [Gray Reproduction] in an image filled in black is occasionally recognized as a the [Print Quality:Standard] printed. color image and printed as a menu of the printer driver to streak when a large number of [CMY + K].
  • Page 86 4. Troubleshooting Problem Cause Solution Print result differs from the The printer is not selected for Use the printer driver of the display. printing. printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see "Displaying the Printing Preferences dialog box from the...
  • Page 87 Other Printing Problems Problem Cause Solution Lines of garbled or unwanted An incorrect printer language Select the correct printer driver, alphanumeric characters might have been selected. and then print the file again. appear. Images are cut off, or excess is You may be using paper Use the same size paper as that printed.

  • Page 88: Paper Misfeeds Occur Frequently

    4. Troubleshooting Problem Cause Solution Images appear only partially The paper is damp. Use paper that has been stored colored. in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 54 "Paper Precautions".
  • Page 89 Other Printing Problems Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded Load paper only as high as the exceeds the capacity of the upper limit markings on the side printer. fences of the paper tray, or the markings on the paper guides of the bypass tray.
  • Page 90 4. Troubleshooting Problem Cause Solution Misfeeds occur frequently. Paper edges are burred when • Remove the burrs, for cut in the manufacturing example, with a ruler. process. • Load paper upside down. • Use clean cut paper with no burrs. Misfeeds occur frequently.

  • Page 91: Additional Troubleshooting

    Other Printing Problems Problem Cause Solution Edges of sheets are creased. You are using non- Use recommended paper. For recommended paper. details about recommended paper, see page 49 "Paper Size Specifications" and page 52 "Paper Type Specifications". Duplex printing is You have selected a paper tray Change the setting to enable malfunctioning.
  • Page 92 4. Troubleshooting Problem Causes Solutions It takes a long time to complete Photographs and other data If the Data In indicator is a print job. intensive pages take a long flashing, data has been received time for the printer to process, by the printer.
  • Page 93 Other Printing Problems Problem Causes Solutions Some types of data, such as The printer driver settings are PCL 5c: graphics data or data from not configured correctly. On the printer driver's [Print certain applications, do not Quality] tab, select [600 dpi] in print.
  • Page 94 4. Troubleshooting Problem Causes Solutions Some characters are not The printer driver settings are PCL 5c: printed or appear strange. not configured correctly. On the printer driver's [Print Quality:Standard] tab, select [600 dpi] in the "Resolution" area. PCL 6: • On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select...
  • Page 95 Other Printing Problems Problem Causes Solutions Print ends mid-job. An error might have occurred. Check the printer's display panel to see if an error has occurred. A print instruction was issued User Code Authentication may For details about User Code from the computer, but printing have been set.

  • Page 96: The Printed Image Is Different From The Image On The Computer

    4. Troubleshooting Problem Causes Solutions Printing via wireless LAN is • A communication error • Move the printer farther slow. might have occurred. away from the wireless LAN device. • Interference from other wireless LAN devices can • If there are active wireless reduce the communication LAN devices nearby, move speed...
  • Page 97 Other Printing Problems Problem Solutions The paper size appears on the When PDF Direct Print is used, printout requires paper set within the control panel and printing is not PDF file. When a message indicating a paper size appears, either performed with PDF Direct Print.

  • Page 98: When Printer Is Not Functioning Properly

    4. Troubleshooting Problem Solutions Black gradation is not natural. • Select [CMY + K] for [Gray Reproduction:] in the printer driver's dialog box. For details, see the printer driver's Help. A color is missing or partially • Paper is damp. Use paper that has been stored properly. blurred.
  • Page 99 Other Printing Problems Problem Solutions It takes too long to complete the • Photographs and other data-intensive pages take a long time print job. for the printer to process, so wait when printing such data. Changing the settings with printer driver may help to speed up printing.

  • Page 100: Removing Jammed Paper

    4. Troubleshooting Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface."...
  • Page 101 Removing Jammed Paper Carefully pull the jammed paper upward and out. DUP328 If you cannot see the jammed paper inside the printer, close the front cover to the position just before it is locked as shown in the illustration below. DUP329 Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer.
  • Page 102 4. Troubleshooting Pull out the jammed paper carefully. DUP331 Lift the front side of the tray, and then slide it into the printer carefully until it stops. DUP332 Close the front cover with both hands carefully. DUP333 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared.

  • Page 103: Paper Misfeed Message (A2)

    Removing Jammed Paper Paper Misfeed Message (A2) Remove paper loaded in the bypass tray. DUP334 Pull out the jammed paper carefully. DUP335 Close the bypass tray. DUP336...
  • Page 104 4. Troubleshooting Pull the front cover open lever, and then open the front cover with both hands carefully. DUP327 Pull out the jammed paper carefully. DUP328 Close the front cover with both hands carefully. DUP333 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared.

  • Page 105: Paper Misfeed Message (B)

    Removing Jammed Paper Paper Misfeed Message (B) • The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down. Pull the front cover open lever, and then open the front cover with both hands carefully.

  • Page 106: Paper Misfeed Message (C)

    4. Troubleshooting • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared. Paper Misfeed Message (C) • The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down.
  • Page 107 Removing Jammed Paper If the paper is jammed in the upper side of the fusing unit, pull it upward. DUP337 If you cannot see the jammed paper, pull the tabs on the fusing unit to open the cover, and then check if the paper is jammed. DUP338 If you can see the jammed paper in the standard tray, keep the front cover opened and remove the paper.

  • Page 108: Paper Misfeed Message (Y)

    4. Troubleshooting Close the front cover with both hands carefully. DUP333 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared. Paper Misfeed Message (Y) The following messages are displayed according to the tray where the paper is jammed: •...

  • Page 109: Paper Misfeed Message (Z)

    Removing Jammed Paper Pull out the jammed paper carefully. DUP341 Return the paper tray to its original position. DUP344 Paper Misfeed Message (Z) Pull the front cover open lever, and then open the front cover with both hands carefully. DUP327...
  • Page 110 4. Troubleshooting Carefully remove jammed paper under the paper transfer unit. DUP345 If you cannot pull out the paper, remove it by turning the knob on the right end of the paper transfer unit as shown in the illustration below: DUP346 DUP347...
  • Page 111 Removing Jammed Paper If paper is jammed in the upper side of the transfer unit, pull it upward. DUP348 Close the front cover with both hands carefully. DUP333 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.

  • Page 112: Trademarks

    4. Troubleshooting Trademarks Adobe, Acrobat, PageMaker, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Bonjour, macOS, OS X, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 113 Trademarks • The product names of Windows 10 are as follows: ® ® Microsoft Windows 10 Home ® ® Microsoft Windows 10 Pro ® ® Microsoft Windows 10 Enterprise ® ® Microsoft Windows 10 Education • The product names of Windows Server 2008 are as follows: ®...
  • Page 114 4. Troubleshooting...

  • Page 115: Index

    INDEX Paper type.............. Problems..............Beeping pattern............. Screen..............Control Panel............Turning off.............. Envelopes Turning on.............. Bypass tray................. Loading envelopes............Tray 1.................. USB connection............. Extended tray............Exterior..............Web Image Monitor..........Firmware..............Indicators..............Interior..............Jam................Main power switch..........Manuals..............Menu key............... Message Control Panel..............Logs..................
  • Page 116 MEMO...
  • Page 117 MEMO...
  • Page 118 MEMO M0B0-7708A...
  • Page 119 © 2017...
  • Page 120 M0B0-7708A...

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