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General Inquiries
<docomo Information Center>
0120-005-250 (toll free)
*Service available in: English, Portuguese, Chinese, Spanish.
*Unavailable from part of IP phones.
(Business hours: 9:00 a.m. to 8:00 p.m.)
■From DOCOMO mobile phones (In Japanese only)
(No prefix) 151 (toll free)
*Unavailable from land-line phones, etc.
■From land-line phones (In Japanese only)
0120-800-000 (toll free)
*Unavailable from part of IP phones.
(Business hours: 9:00 a.m. to 8:00 p.m. (open all year round))
●Please confirm the phone number before you dial.
●For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo
Shop etc. near you on the NTT DOCOMO website.
NTT DOCOMO website https://www.nttdocomo.co.jp/english/
Inquiries while overseas (For loss, theft, phone malfunctions, etc.)
From DOCOMO mobile phones
-81-3-6832-6600 (toll free)
Display "+"
(Touch and hold "0" to enter "+".)
*You can also call using the international call access number instead
of using "+".
(Business hours: 24 hours (open all year round))
●Please confirm the phone number before you dial.
●If you lose your terminal or have it stolen, immediately take the steps necessary for suspending the use of the terminal.
●If the terminal you purchased is damaged, bring your terminal to a repair counter specified by DOCOMO after returning to Japan.
Don't forget your mobile phone...or your manners!
When using your mobile phone in a public place, don't forget to
show common courtesy and consideration for others around you.
Li-ion 00
Repairs (Inquiries/Request)
■From DOCOMO mobile phones (In Japanese only)
*Unavailable from land-line phones, etc.
■From land-line phones (In Japanese only)
*Unavailable from part of IP phones.
(Business hours: 24 hours (open all year round))
From land-line phones
(In Japanese only)
International call access
number of your country of stay
*Voice communication charges to Japan apply.
*For international call access number, refer to DOCOMO website.
(Business hours: 24 hours (open all year round))
Sales: NTT DOCOMO, INC.
Manufacturer: Sony Mobile Communications, Inc.
(No prefix) 113 (toll free)
0120-800-000 (toll free)
-81-3-6832-6600 (charges apply)
We collect old phones, etc. regardless of
brands and manufacturers. Bring them to
your nearest docomo Shop.
*Items to be collected: mobile phones,
PHS, battery packs, chargers, desktop
holders (regardless of brands and
manufacturers)
16.10 (1st Edition) 1305-8398.1
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