Table of Contents
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VII.
Service Policy............................................................................................................................... 21
A.
Dealer Technical Support ............................................................................................................................21
B.
Call Escalation Procedure ...........................................................................................................................24
C.
Suggested Maximum Monthly Volume ......................................................................................................25
D.
Warranty Conditions .....................................................................................................................................25
VIII. Technical Training ...................................................................................................................... 26
A.
Overview ........................................................................................................................................................26
B.
Certification ....................................................................................................................................................26
C.
Who Should Attend.......................................................................................................................................26
D.
Prerequisites..................................................................................................................................................26
E.
Training Facilities ..........................................................................................................................................26
F.
Course Format ..............................................................................................................................................26
G. Course Equipment ........................................................................................................................................27
H.
Course Highlights..........................................................................................................................................27
I.
Materials .........................................................................................................................................................27
IX.
Service Requirements................................................................................................................ 28
A.
Authorization Policy ......................................................................................................................................28
B.
Service Recommendation ...........................................................................................................................29
X.
Appendix ....................................................................................................................................... 30
A.
imageRUNNER C3170 Series ....................................................................................................................30
B.
DADF-L1 (Option) .........................................................................................................................................31
C.
Cassette Feeding Unit-Y2 (Option) ............................................................................................................32
D.
Paper Deck-Q1 (Option) ..............................................................................................................................32
E.
Inner 2-Way Tray-C1 (Option) ....................................................................................................................33
F.
Finisher-P1 (Option) .....................................................................................................................................34
G. Finisher-Q1/Q3 & Saddle Finisher-Q2/Q4 with Buffer Pass Unit-C1 (Option) ....................................35
H.
Puncher Unit-M1 (Option)............................................................................................................................36
I.
Envelope Feeder Attachment-C1 (Option)................................................................................................37
J.
Copy Tray-J1 (Option)..................................................................................................................................37
K.
Additional Finisher Tray-A1 (Option)..........................................................................................................37
L.
Super G3 Fax Board-S1 / Super G3 Multi-line Fax Board-F1 (Option) ................................................37
M. Canon imageRUNNER C3170 Limited Warranty ....................................................................................38
N.
Canon GPR-13 Drum Unit Limited Warranty............................................................................................39
O. Acronyms .......................................................................................................................................................40
imageRUNNER C3170 Series Service Guide
imageRUNNER C3170 Series Service Guide
Rev. 0
July 2005 Page iv
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