Troubleshooting - VTech CS6114 User Manual

Appendix

Troubleshooting

For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial
1 (800) 267-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly (pages 4 and 5). For optimum
daily performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
•
wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone
base to synchronize.
• Charge the battery in the handset for up to 16 hours.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before Low battery appears on the screen (page 5).
• Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring
or the local telephone service. Contact your telephone service provider.
There is no dial tone.
• First, try all the above suggestions.
• Move the handset closer to the telephone base. It may be out of range.
• The telephone line cord may be malfunctioning. Install a new telephone line cord.
• Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your
wiring or local telephone service. Contact your telephone service provider.
I cannot dial out.
• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second
or two to synchronize with the telephone base before producing a dial tone. Wait an
extra second before dialing.
• If the other telephones in your home are having the same problem, the problem is in
the wiring or local telephone service. Contact your telephone service provider (charges
may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
Low battery shows on the handset screen.
• Place the handset in the telephone base or charger for recharging.
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