Other Problems - Printek Mobile Thermal Printer MtP300 Series Operator's Manual

Other Problems

Problem
Printer will not turn on.
Printer turns itself off.
Battery Indicator does not light or
does not stay lit when power
supply is connected.
Battery not charging.
Poor print quality.
Paper not feeding.
Paper not feeding reliably or print
is compressed vertically
Print Garbled.
Printer will not print.
Cannot print via optional interface,
Wireless Indicator does not
light.
Possible Cause
Battery not installed properly.
Discharged battery.
Auto Power Down is enabled.
Battery discharged.
Electrostatic discharge.
Battery already fully charged.
Power supply not receiving power.
Faulty power supply.
Battery not installed properly.
Faulty power supply or battery.
Low battery.
Print head dirty.
Poor quality or "old" paper.
Obstruction in paper path or paper
improperly installed.
Poor quality paper.
Poor quality paper.
Heavy or thick forms or labels.
Specialty paper with slick finish.
Low Battery.
Improper Serial interface
configuration.
Low Battery.
Paper not loaded correctly.
Improper interface configuration.
Interface not configured correctly.
Maintenance and Troubleshooting
Solution
Remove and reinstall battery
making sure the battery release
lever "clicks" when fully installed.
Recharge battery.
Change setting in Options Menu as
described on page 31.
Replace or recharge battery.
May occur in extreme low
humidity conditions. Turn printer
back on with power button.
No action required.
Check building/vehicle circuit
breakers/fuses.
Check output of power supply with
voltmeter. 9 VDC.
Remove and reinstall battery
making sure the battery release
lever "clicks" when fully installed.
Refer to "Testing the Power
Supply and Battery" on page 41.
Check and recharge battery.
Clean print head. Refer to page 39.
Verify paper from approved
source. Try new roll of paper.
Check paper path and reinstall
paper.
Verify paper from approved
source.
Verify paper from approved
source.
Lower the Max Paper Speed as
described on page 20.
Check and recharge battery.
Verify printer and host settings
match.
Check and recharge battery.
Check paper path and reinstall
paper.
Verify printer and host settings
match. Use test print to verify
printer setting and to verify printer
is functioning properly.
With printer on, press and hold the
Enter Button to print out current
configuration. Make sure the
interface is selected and Make sure
printer and host set ups match.
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