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EMS Wireless
EkoLink Plus Fiber Optic DAS
2.
Specific Product Warranty Instructions
All EMS Wireless products are manufactured to high quality standards
and are warranted against defects in workmanship, materials and
construction, and to no further extent.
replacement of a device found to be defective on incoming inspection
by a customer must be made within 30 days of receipt of the shipment,
or within 30 days of discovery of a defect within the warranty period.
This warranty is the only warranty made by EMS Wireless and is in lieu
of all other warranties, expressed or implied, except as to title, and can
be amended only by a written instrument signed by an officer of EMS
Wireless. EMS Wireless Customer Support agents or representatives
are not authorized to make commitments on warranty returns.
In the event that it is necessary to return any product against the
above warranty, the following procedure shall be followed:
a.
b.
c.
6
Return authorization shall be received from EMS Wireless
Customer Support prior to returning any device. Advise EMS
Wireless Customer Support of the model, serial number, and the
discrepancy.
Wireless, transportation prepaid. Devices returned freight collect
or without authorization may not be accepted.
Prior to repair, EMS Wireless Customer Support will advise the
customer of EMS Wireless test results and will advise the
customer of any charges for repair (usually for customer caused
problems or out-of-warranty conditions).
If returned devices meet full specifications and do not require
repair, or if the customer does not authorize non-warranty
repairs, the device may be subject to a standard evaluation
charge. Customer approval for the repair and any associated
costs will be the authority to begin the repair at EMS Wireless.
Customer approval is also necessary for any removal of certain
parts, such as connectors, which may be necessary for EMS
Wireless testing or repair.
Repaired products are warranted for the balance of the original
warranty period, or at least 90 days from date of shipment.
The device shall then be forwarded to EMS
Operator's Manual
Any claim for repair or
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