Page 1 Operation Guide Operation and Configuration VoIP System Telephones and Standard VoIP Telephones COMfortel€ 3200 COMfortel€ 3500...
Page 2 Table of Contents Table of Contents Important Information ......................20 Used Symbols and Signal Words................... 21 Safety Information ........................22 Proper Use ..........................24 Technical Data........................26 Copyright and Trademarks..................... 29 Environmental Notice ......................30 Introduction to the Telephone..................... 31 Device Overview ........................
Page 3 Table of Contents Introduction to the Configuration Manager ............... 65 Configuration Manager......................66 Minimum PC Requirements for Using the Configuration Manager........66 Opening the Configuration Manager ................. 66 Notes for Using the Configuration Manager ..............69 Selecting your Language ....................74 Entering a Username for the Configuration Manager (SIP Account).........
Page 4 Table of Contents Outgoing Calls........................92 Options for Outgoing Calls ....................92 Picking up the Receiver and Dialling the Telephone Number..........92 Dialling a Telephone Number with Dial Preparation ............93 Initiating an External Call with Calling Line Identity Restriction ......... 94 Options for Unsuccessful Calls..................
Page 5 Table of Contents Hands-free Calling........................ 110 Initiating a Call in Hands-free Mode ................110 Ending a Call in Hands-free Mode................... 110 Switching On Hands-free Calling during a Call ..............111 Switching Off Hands-free Calling and Returning to Normal Calling........111 Loudspeaker Listening ......................112 Switching On Loudspeaker Listening during a Call ............
Page 6 Table of Contents Call Log ..........................132 Opening the Call Log ....................... 132 Dialling from the Call Log ....................133 Deleting Entries from the Call Log ................... 133 Caller List ..........................135 Opening the Caller List ....................135 Dialling from within the Caller List ................... 136 Deleting Entries from the Caller List ................
Page 7 Table of Contents Calling Line Identity Restriction (CLIR) ................184 Switching CLIR On/Off ....................184 Configuring and Operating a CLIR Function Key ............185 Configuration Switchover (System Telephone) ..............188 Manually Switching the Configuration ................188 Configuring and Operating a Function Key for Configuration Switchover ....... 188 Do-not-disturb........................
Page 8 Table of Contents InterCom OneWay/Hands-free ..................... 231 How InterCom OneWay Works..................231 Using InterCom OneWay....................231 Configuring and Operating a Function Key for InterCom OneWay........232 How InterCom Speakerphone Works ................236 Using InterCom Speakerphone ..................236 Configuring and Operating a Function Key for InterCom Speakerphone ......237 Switching InterCom Permission On/Off ................
Page 9 Table of Contents Waiting Field Function (System Telephone ................281 Configuring a Waiting Field....................281 Sequence for Call Acceptance in Waiting Field ............... 282 Switching Waiting Field Reception On/Off ............... 283 Configuring and Operating a Function Key for Shared Line ..........284 Configuring the Function Key to Switch the Waiting Field Reception On/Off ....
Page 10 Table of Contents Forwarding Messages by E-mail ..................323 Switching the Forwarding of Messages by E-mail On/Off ..........323 Switching the Forwarding of E-mail in HTML Format On/Off........... 324 Switching the Attaching of Incoming Messages as Files On/Off ........325 Switching the Marking of Sent Messages as Read on the Answering Machine On/Off ..
Page 11 Table of Contents Announcements ........................356 Changing the Language for the Default Announcement ..........356 Uploading Language Files ....................357 Uploading an Announcement ..................358 Changing an Announcement Name ................358 Recording an Announcement ..................360 Switching an Announcement On or Off ................361 Configuring and Operating a Function Key for TAM Announcement.......
Page 12 Table of Contents Basic Settings........................394 Switching Automatic Playback On/Off ................394 Switching Call Information for New Messages On/Off............. 395 Switching the Separator Tone for New Messages On/Off ..........396 Automatic Operation......................399 Switching On Automatic Operation of a Voice Mailbox ........... 399 Configuring and Operating a Function Key for Automatic Voice Mailbox Operation ..
Page 13 Table of Contents Voice Memos........................446 Recording Memos ......................446 Listening to Voice Memos....................447 Distributing Voice Memos ....................448 Deleting Voice Memos ..................... 449 Configuring and Operating a Function Key for Recording Voice Memos ......450 Archive ..........................454 Moving a Message into an Archive..................
Page 14 Table of Contents Ethernet..........................468 Switching the DHCP Client On/Off .................. 468 Configuring the Telephone's IP Address Manually ............469 Configuring the Subnet Mask ..................470 Configuring a Gateway ....................471 Configuring the DNS Server .................... 472 Configuring an HTTP Proxy..................... 473 Switching DiffServ On/Off ....................
Page 15 Table of Contents Providers and PBXs ......................491 New Provider/PBX ......................492 Deleting a Provider/PBX ....................493 Registering New Accounts....................493 Entering a Name for the Provider/PBX ................494 Selecting the Type ......................495 Configuring a Domain ...................... 496 Configuring the Registrar ....................497 Configuring the Outbound Proxy ..................
Page 16 Identifying Different Types of Calls .................. 570 Setting a Call Type-dependent Ringtone ................. 571 Setting a Group-dependent Ringtone ................572 Switching Silence on User Proximity On/Off (only COMfortel 3500) ....... 573 Setting a Notification Ringtone ..................573 Switching Audible Selection On/Off ................. 574 Switching Off the Sound when the Display is Locked or Unlocked ........
Page 17 Table of Contents Display and LEDs......................... 578 Setting the Brightness of the Display................578 Setting the Sensitivity of the Proximity Sensor (only COMfortel 3500)......579 Power Save Mode and Display Lock ................580 Configuring the Automatic Display Lock ................580 Configuring the Power Save Mode ..................
Page 18 Table of Contents Language and Keyboard ...................... 611 Configuring the Language on the Telephone ..............611 Setting up a Dictionary ....................612 Onscreen Keyboard Settings................... 612 Telephone Keyboard Settings..................613 Date and Time ........................614 Setting the Date and Time Manually................614 Switching Automatic Update of the Phone Time over the Network On/Off......
Page 19 Table of Contents Update and Provisioning ...................... 646 Update and Provisioning Variants..................646 Triggering a Manual Update .................... 646 Configuring the Schedule for Updates and Provisioning ..........649 Entering the Address of the Provisioning Server ............. 650 Switching Automatic Provisioning On/Off ................ 651 Switching Provisioning with DHCP Data On/Off ..............
Page 20 Important Information Important Information This section includes necessary information for operating your equipment safely. Before you put the telephone into operation, it is absolutely necessary for you to read the safety information described here and to make yourself familiar with the intended use of the device as well as the technical information.
Page 21: Used Symbols And Signal Words
Important Information Used Symbols and Signal Words Used Symbols and Signal Words The meanings of symbols and signal words are described below: Warning: Warns of the risk of personal injury, such as that caused by hazardous electrical voltage. Caution: Warns of material damage. Important: Indicates possible application errors and conditions which may cause functional limitations, malfunctions during operation, or other problems.
Page 22: Safety Information
• For this reason, only use the supplied wall-mounted power supply (type no. S110001/EU/ZIS616V only for COMfortel 3200 and key extension modules, type no. FW7577/EU/40 only for COMfortel 3500). • Make sure not to interchange the power supplies. • Make sure it is plugged into the mains socket firmly and securely. Loose connectors or mains outlets pose a fire risk.
Page 23 Important Information Safety Information Warning: Power surges, which may occur during electrical storms, can cause life- threatening electric shocks, or damage or destroy the devices. • Avoid disconnecting and connecting lines during an electrical storm. • Hire a qualified electrician to lay the cables within the building. •...
Page 24: Proper Use
• Read the instructions for the device and keep them for future reference. The COMfortel 3200 and COMfortel 3500 are VoIP telephones which can be operated in a Local Area Network (LAN) as Auerswald VoIP system telephones and/or standard VoIP telephones.
Page 25 The telephones support the operation of cable-connected headsets as well as cordless headsets with a DHSG interface, for example, from Auerswald, Jabra, or Plantronics, as well as Bluetooth headsets (Bluetooth optional on COMfortel 3200). The telephones permit the use of numerous functions that can be controlled via the display or 20 programmable function keys (5 of which are touch function keys on the display).
Page 26: Technical Data
Mains power consumption COMfortel 3200: Min. 3.5 W, max. 13.7 W (without COMfortel Xtension300 key extension modules) COMfortel 3500: Min. 4 W, max. 14 W (without COMfortel Xtension300 key extension modules) PoE power consumption COMfortel 3200: Min. 3.2 W, max. 12 W (without COMfortel Xtension300 key extension modules) COMfortel 3500: Min.
Page 27 White, black Dimensions (W x H x D) COMfortel 3200: 275 mm x 128/150/170 mm x 210 mm COMfortel 3500: 275 mm x 148/170/190 mm x 210 mm COMfortel Xtension300: 120 mm x 68/90/110 mm x 210 mm Weight COMfortel 3200: 1100 g...
Page 28 Important Information Technical Data Maximum Number of Telephones on Auerswald PBXs Max. number of COMfortel 3200/3500 units when the PBX is fully extended COMpact 4000 4 (8)* COMpact 5000/R 16 (32)* COMpact 5010 VoIP COMpact 5020 VoIP COMmander Basic.2 (19") COMmander Business (19")
Page 29: Copyright And Trademarks
Dissemination and reproduction of these instructions, as well as exploitation and disclosure of the contents, even in part, is permitted only with our express permission. Compensation will be demanded for any violations. All rights reserved. © Auerswald GmbH & Co. KG, 38162 Cremlingen, 2016 Bluetooth is a registered trademark of Bluetooth SIG, Inc.
Page 30: Environmental Notice
Environmental Notice Environmental Notice Disposal If you are retiring your Auerswald device, please ensure you dispose of it properly (it must not be disposed of in normal household waste). In the interest of environmental protection, please ensure proper disposal of packaging materials as well.
Page 31: Introduction To The Telephone
Introduction to the Telephone Introduction to the Telephone This section provides a general overview of the telephone. Here you will find a description of the keys, displays, connections, and an overview of elements and pictograms used on the Home screen. General operating instructions for adjusting telephone settings are also included.
Page 32: Device Overview
The device has a large display with touch function and a variety of keys (some with LEDs). This means that the device can be operated via display and key control. The display of the COMfortel 3500 is equipped with additional sensors and an LED which provide automatic adaptation of background lighting of the display and gesture control.
Page 33 Introduction to the Telephone Device Overview Keys G Query key H Back key Directional pad Menu key K Home key L Hook key M Minus key N Plus key O Loudspeaker key with LED Keypad Use the keypad to dial telephone numbers and to enter digits and letters. Press the digit keys one or more times until the required character appears.
Page 34 Introduction to the Telephone Device Overview Keys • The key's LED blinks red as soon as the microphone is switched off. Loudspeaker Key with LED • Switches the speaker on during a call. • Press the key twice to switch hands-free calling on (speakerphone). •...
Page 35 Introduction to the Telephone Device Overview Keys Programmable Function Keys In its basic configuration, the telephone provides 15 programmable function keys for executing specific functions. Each function key has a multi-colour LED that indicates its status, based on its assignment. Up to three COMfortel Xtension300 key extension modules (not included in the delivery) can be attached to the telephone to add programmable function keys.
Page 36 Introduction to the Telephone Device Overview Keys • Information: Storage and Cache • Actions: Force stop, Cancel, Clear data and Move to SD card Wallpaper To select a wallpaper for the Home screen from the gallery or collection of wallpapers, press the Menu key and tap on Wallpaper.
Page 37: Display
• yellow: An activated element that has been selected with the OK key is briefly displayed with a yellow background. Display The following figure shows the COMfortel 3500 display with Home open. A Proximity sensor B LED C Brightness sensor...
Page 38 Introduction to the Telephone Device Overview Display A Status line B Status info C Touch function keys D Display-area information E Button for application overview Using the Display Please note the basic safety information given below. Caution: Inappropriate cleaning or operation can damage or destroy the display.
Page 39 Lighting can be switched back on with a waving hand motion in front of the sensor, for example (only COMfortel 3500). To bring the display out of the idle state, press any key.
Page 40 On the display, pinch two fingertips together ..to reduce the display size of images in the gallery application. Display LED (only COMfortel 3500) The display LED provides information about the telephone's operating mode. A variety of settings are possible: LED Signalling during Configuration: Show Alerting and Calls •...
Page 41 Settings > Display & LED > Display LED. You can adjust the display LED in the configuration manager under Settings > Display & LED > Display LED. Sensors (only COMfortel 3500) One brightness sensor and two proximity sensors are located in the display above. Brightness Sensor The brightness sensor is used for automatic adjustment of the display's background lighting to the ambient brightness.
Page 42: Overview Of Sockets
Introduction to the Telephone Device Overview Overview of Sockets Note: You can adjust the proximity sensor's sensitivity in the telephone under All apps > Settings > Display & LED > Proximity sensor, and also check it there (no. of stars). If power save mode has been switched on, and the screen is in the idle state, the display's background lighting and the keys' LEDs will switch back on when the user approaches.
Page 43 Overview of Sockets A LAN socket B LAN socket C SD slot with SD card D Lower socket (COMfortel 3500 with Bluetooth dongle) Upper socket for USB stick E Socket for a headset that complies with the technical data (see the Important Information >...
Page 44: Standard Elements Of The Telephone
Introduction to the Telephone Standard Elements of the Telephone Home Screen Standard Elements of the Telephone The telephone has standard elements located on the display. The Home screen with the status info widget (included with factory settings) is the starting point for operating the telephone and can be adapted to the user's requirements.
Page 45 Introduction to the Telephone Standard Elements of the Telephone Home Screen Buttons and Touch Function Keys on the Home Screen The Home screen contains buttons that are available on every display area of the Home screen. Note: Additional elements can be added to the Home screen in the form of buttons on the individual display areas.
Page 46 Introduction to the Telephone Standard Elements of the Telephone Home Screen • Configuration • Deactivate subscriber call forwarding (all) • Do not disturb • Door function • Group • Group function off • Group state • Headset • InterCom permission •...
Page 47 Introduction to the Telephone Standard Elements of the Telephone Home Screen Adding Elements You can add elements to adapt the Home screen to your personal requirements and prefe- rences. You can add elements as follows: • Using the telephone To add an element to a display area of the Home screen, press the Menu key and tap on Add. Then select the required element (Shortcuts, Widget, Folders, Wallpapers).
Page 48: Status Line
Introduction to the Telephone Standard Elements of the Telephone Status Line Release the icon. • Move to a different display area: ... drag the icon to the display-area information. This will initiate scrolling through the display areas. Release the icon on the required display area. •...
Page 49: Status Info
Introduction to the Telephone Standard Elements of the Telephone Status Info Right-hand Area The following icons may be displayed in the right-hand area of the status line: Account error: No account or default account not registered. Answering machine/voice mailbox enabled Answering machine full Do-not-disturb enabled Call forwarding enabled...
Page 50: Operating Instructions For The Telephone
Introduction to the Telephone Operating Instructions for the Telephone Android Keyboard (Screen Keyboard) Operating Instructions for the Telephone The operating instructions for the telephone describe text entry fields, other entry fields, selection fields, and icons related to using the telephone. Android Keyboard (Screen Keyboard) The telephone provides an Android screen keyboard with which you can enter text.
Page 51 Introduction to the Telephone Operating Instructions for the Telephone Android Keyboard (Screen Keyboard) Notes: If digits and special characters are already displayed, tap on ALT to display additional characters. To display additional letters, tap on ABC. • In some cases additional characters will be displayed in the line above the top row of buttons.
Page 52: Entry And Selection Fields
Introduction to the Telephone Operating Instructions for the Telephone Entry and Selection Fields Note: The button for saving the text may have various labels, such as Done, Assign, or OK. – Tap on Cancel to discard the changes and end the entry. Note: This button is not available for prepopulated entry fields.
Page 53: Lists
Introduction to the Telephone Operating Instructions for the Telephone Lists • Select word: The entry will be selected and can then be deleted or overwritten. • Select all: All entries in the entry field will be selected and can then be deleted or overwritten.
Page 54 Introduction to the Telephone Operating Instructions for the Telephone Lists Note: If the icon is shown after a table entry, you can tap on the entry to open a dialog. Sorting Function Lists When a function list is visible you can sort it by pressing the Menu key: •...
Page 55: Applications (Apps)
• Inactive or unregistered accounts: A displayed account can be configured as a standard VoIP or system telephony account (see Commissioning Instructions). • Search for PBXs: You can search the network for Auerswald PBXs that could be used as an account.
Page 56: Telephony Application
Introduction to the Telephone Applications (Apps) Telephony Application Telephony Application You can use the telephony application to make calls with the telephone. When you initiate a call, for example, the telephony application starts automatically. The toolbar with six buttons and additional elements appears on the telephone's display. Elements •...
Page 57 Introduction to the Telephone Applications (Apps) Telephony Application Tap on this icon to end dial preparation. Tap on this icon to open the telephone's contacts. Tap on this icon to switch off Calling Line Identity Restriction(CLIR). This icon will appear when CLIR is switched on (telephone number will not be displayed).
Page 58: Available Applications (Overview)
Introduction to the Telephone Applications (Apps) Available Applications (Overview) see above Tap on this icon to place an external call partner in the waiting loop. Tap on this icon to start a conference call. Tap on this icon to connect both conference call partners who are in a three- way call with you and leave the call.
Page 59 Calendar Sync Tap on this symbol to open an app which synchronises the calendar (fee payable for activation at the Auerswald Upgrade Center). Contacts Sync Tap on this symbol to open an app which synchronises your contacts (fee payable for activation at the Auerswald Upgrade Center).
Page 60 Introduction to the Telephone Applications (Apps) Available Applications (Overview) • Providers & PBXs • Accounts • Sound • Display & LED • Answering machine • E-Mail • Privacy & security • Applications • Synchronisation • Backup • Update & provisioning •...
Page 61 Introduction to the Telephone Applications (Apps) Available Applications (Overview) • InterCom (permission) • Pick-up • Relay • Ringtone • Switch config. • VMB automatic mode • VMB e-mail • VMB message fwd. • VMB open • VMB readiness • VMB remode access •...
Page 62 Introduction to the Telephone Applications (Apps) Available Applications (Overview) • Group function off • Group state • Headset • InterCom (perm.) • InterCom OneWay • InterCom speakerphone • IP camera • Macro • MWI • Pick-up • Power save mode & display lock •...
Page 63 Introduction to the Telephone Applications (Apps) Available Applications (Overview) • Waiting field reception Important: Some functions are only available when used on a PBX. These functions must first be configured in the PBX. It may be necessary to grant permission to use the functions. Gallery Tap on this icon to start an image-viewing and administration application.
Page 64 Introduction to the Telephone Applications (Apps) Available Applications (Overview) Installing Additional Apps The App Shop makes it easy to install apps (see the Introduction to the Telephone > Applica- tions (Apps) > Available Applications (Overview) section). You can install applications from unknown sources, such as apps received from the App Shop, or from websites, e-mails, or other sources, on your telephone.
Page 65: Introduction To The Configuration Manager
Introduction to the Configuration Manager Introduction to the Configuration Manager This section provides a general overview of the integrated configuration manager. It describes how to open and use the configuration manager. You can also find tips on how to use the Help function. Topcis –...
Page 66: Configuration Manager
Introduction to the Configuration Manager Configuration Manager Minimum PC Requirements for Using the Configuration Manager Configuration Manager The configuration manager provides an easy way for you to set up the telephone on your computer. The configuration manager is accessible via the integrated web server in the telephone.
Page 67 Opening the Configuration Manager when Operating the System Telephone as an Administrator Requirements: – Telephone must be a system telephone on an Auerswald PBX – Knowledge of the admin password for the PBX – Knowledge of the telephone's IP address (you can check it on the telephone by selecting All apps >...
Page 68 Opening the Configuration Manager when Operating the System Telephone as a User Requirements: – Telephone must be a system telephone on an Auerswald PBX – Knowledge of the user password for the PBX – Knowledge of the telephone's IP address (you can check it on the telephone by selecting All apps >...
Page 69: Notes For Using The Configuration Manager
Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager Opening the Configuration Manager when Operating as a Standard VoIP Telephone Requirements: – Existing network connection between the PC and the telephone – Knowledge of the telephone's IP address (you can check it on the telephone by selecting All apps >...
Page 70 Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager Navigation The configuration manager is divided into several areas: Horizontal Navigation Bar The horizontal navigation bar allows you to show or hide the Navigation area. The navigation area contains the Help area.
Page 71 Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager Entry, List, and Selection Fields Important: Any settings configured on pages with the fields described below must be stored by clicking on Save before leaving the page. Note: Images/icons shown below will vary depending on the browser and operating system.
Page 72 Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager In addition to the listed configuration options, some functions also have radio buttons. The selected setting is indicated by a dot inside the circle. Change the setting by clicking an empty circle. If you select a new setting this simultaneously deactivates any other previous selection.
Page 73 Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager Note: To select several consecutive entries, click the first and last entry while holding the Shift key down. To select several non-consecutive entries, click each required entry while holding the Ctrl key down. 2.
Page 74: Selecting Your Language
Introduction to the Configuration Manager Configuration Manager Selecting your Language Print: Click this icon to print the function key label. Configuration Pages Click this icon to open the Help page for the corresponding setting point. Place the cursor over the icon to see information about the corresponding Help topic (tool tip).
Page 75: Entering A Username For The Configuration Manager (Sip Account)
– Save your settings before you leave the page. Entering a Username for the Configuration Manager (SIP Account) Important: If the telephone is a system telephone on an Auerswald PBX, the username for the configuration manager is determined by the PBX. The username is identical to the username entered in the PBX.
Page 76: Entering A Password For The Configuration Manager (Sip Account)
3. Tap on OK. Entering a Password for the Configuration Manager (SIP Account) Important: If the telephone is a system telephone on an Auerswald PBX, the password for the configuration manager is determined by the PBX. The pasword is identical to the password entered in the PBX. Manual settings are not possible.
Page 77: Deleting The Password For The Configuration Manager (Sip Account)
– Save your settings before you leave the page. Using the Telephone to Enter a Password for the Configuration Manager – The telephone is not a system telephone on an Auerswald PBX 1. Tap on All apps > Settings > Configuration manager.
Page 78 Deleting the Password for the Configuration Manager (Sip Account) Using the Telephone to Delete the Password for the Configuration Manager – The telephone is not a system telephone on an Auerswald PBX 1. Tap on All apps > Settings > Configuration manager.
Page 79: Help
Introduction to the Configuration Manager Help Opening Help Help Via the help you can access all operating and configuration instructions for the telephone. Opening Help The Help area with links to a variety of help topics is located below the Navigation area. Help topics related to the currently open configuration page are provided.
Page 80 Introduction to the Configuration Manager Help Navigating in the Help Window Notes: The Table of Contents area and the selected page are separated by a vertical line or a scroll bar. To enlarge one of the areas (automatically makes the other area smaller), click and hold the cursor above the separator line and slide the line to the location you want.
Page 81: Searching In Help
Introduction to the Configuration Manager Help Searching in Help Navigating by Scrolling Click the icon to go to the next page of the Instructions. Click the icon to go to the previous page of the Instructions. Navigating with the Back Button Click the icon to go back to the previously opened help page.
Page 82: Printing From Within The Help
Introduction to the Configuration Manager Help Printing from within the Help Notes: The character * can be used as a wildcard in a search. For example, a search using "teleph*" will return hits for "telephone", "telephone book", "telephoning", and other terms that begin with "teleph". If you enter several terms, the Help texts which contain all these keywords will be displayed irrespective of the sequence and context.
Page 83: Icons In The Help Window
Introduction to the Configuration Manager Help Icons in the Help Window If you only want to print part of the displayed help page, mark the relevant text by clicking and drawing with the left-hand mouse button. Afterwards, select Selection as the print area in the print dialogue box. 1.
Page 84: Telephoning
This chapter describes the various types of telephoning that your telephone provides. Important: The functions described in these instructions have been tested and described during operation as a system telephone on Auerswald PBXs. If the telephone is operated on other VoIP PBXs or VoIP providers, functio- nality may be partially or completely restricted.
Page 85: Incoming Calls
Telephoning Incoming Calls Options during an Incoming Call Incoming Calls Incoming calls are divided into the following categories: • Alarm calls • External calls • Internal calls • Group calling (a call made to a specific group) • InterCom calls •...
Page 86: Accepting An Incoming Call
Telephoning Incoming Calls Accepting an Incoming Call Switching the Ringer Off If you receive a call but would like to postpone accepting the call, you can switch off the ringer. You are still being called and can accept the call at any time. Additional Options –...
Page 87: Putting A Caller On Hold
Telephoning Incoming Calls Putting a Caller On Hold Putting a Caller On Hold When you receive a call, proceed as described below. 1. Pick up the receiver or tap on You will be connected with the caller. 2. Tap on You will hear the internal dial tone.
Page 88 Telephoning Incoming Calls Forwarding Incoming Calls then tapping on . It is no longer necessary to select the function in advance over the display. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 89: Call-Waiting Calls
Telephoning Call-waiting Calls Options during a Call-waiting Call Call-waiting Calls During a call, you are notified of another call (external or internal subscriber, alarm or someone at the door) by a call waiting signal (tone and/or notification on the display). Options during a Call-waiting Call During a call waiting call, the following actions are possible: Rejecting a Call-waiting Call...
Page 90: Rejecting A Call-Waiting Call
Telephoning Call-waiting Calls Rejecting a Call-waiting Call Rejecting a Call-waiting Call – Call waiting must be enabled If a call-waiting call is signalled, proceed as described below. • Tap on The caller receives a busy signal, assuming no other telephones are called (for example, in a group call).
Page 91: Switching Off The Call-Waiting Tone
Telephoning Call-waiting Calls Switching Off the Call-waiting Tone Important: Enter telephone numbers exactly as when dialling, for example, always enter external telephone numbers with a leading exchange line access number. In the factory settings, the PBX's exchange line access number is "0", but it can be changed in some PBXs (refer to the instructions for the PBX).
Page 92: Outgoing Calls
Telephoning Outgoing Calls Options for Outgoing Calls Outgoing Calls Outgoing calls are calls that you have initiated yourself. Options for Outgoing Calls An outgoing call can be initiated in two ways: Dialling the Telephone Number If you have already picked up the receiver before dialling, the telephone number that you have entered will be dialled immediately.
Page 93: Dialling A Telephone Number With Dial Preparation
Telephoning Outgoing Calls Dialling a Telephone Number with Dial Preparation Important: Enter telephone numbers exactly as when dialling, for example, enter external telephone numbers with a leading exchange line access number. In the factory settings, the PBX's exchange line access number is "0", but it can be changed in some PBXs (refer to the instructions for the PBX).
Page 94: Initiating An External Call With Calling Line Identity Restriction
Telephoning Outgoing Calls Initiating an External Call with Calling Line Identity Restriction You can make corrections while entering the telephone number. 2. Pick up the receiver or tap on Note: If you would like to exit dial preparation without dialling the entered telephone number, tap on Initiating an External Call with Calling Line Identity Restriction –...
Page 95: Initiating Callback When Line Is Busy
Power Dialling (Seite 257) Initiating Callback when Line is Busy – Both telephones must be connected to the same Auerswald PBX If the connection you are calling is busy, proceed as described below. Note: Use the Power Dialling function to retry a busy external connection.
Page 96: Initiating Callback On No Reply
Initiating Callback on No Reply – Both telephones must be connected to the same Auerswald PBX If no one answers on the connection you are calling, proceed as described below. 1. Tap on If callback is configured, you will see the message Call completion activated.
Page 97: Initiating A Priority Call When Do-Not-Disturb Is Enabled
Telephoning Outgoing Calls Initiating a Priority Call when Do-not-disturb is Enabled Note: If you do not pick up the receiver within the 30 seconds when the PBX calls you, the callback instruction will be deleted. If you would like to cancel the callback, tap on If you pick up the receiver, the subscriber will be called.
Page 98: Call
Telephoning Call Options during a Call Call The system telephone allows you to make internal and external calls on the PBX. Options during a Call During a call, the following actions are possible: Retrieving Information About a Call During a call, you see information about the call and your call partner on the display, as well as general time information (date, time, calendar week, weekday).
Page 99: Sending Dtmf Signals
Telephoning Call Sending DTMF Signals Sending DTMF Signals During a call, proceed as described below. • Enter the digits and characters. Possible entries: Digits and the characters * and # The digits and characters dialled are shown on the display for a few seconds and you hear the corresponding sounds.
Page 100: Query Call
The telephone supports 10 call channels, two of which may be active simultaneously. When the channels in the telephone are put on hold in an Auerswald PBX, they become inactive, so up to nine calls may be on hold in addition to one active call.
Page 101: Options During A Query Call
Telephoning Query Call Options during a Query Call If the telephone number of the query call subscriber is saved on one of the programmable function keys (speed dialling key), you can initiate the query call by simply pressing this key (without first tapping on Options during a Query Call The following actions are possible during a query call: Splitting...
Page 102: Ending One Of The Two Calls
Telephoning Query Call Ending One of the Two Calls Ending One of the Two Calls – A query call that you initiated yourself If one of your two call partners hangs up the receiver, you will remain connected with the other one.
Page 103: Call Transfer
Telephoning Call Transfer Options for Transferring a Call Call Transfer A call partner can be transferred (connected) to an internal or external subscriber. Options for Transferring a Call During an existing call, the following options are available for transferring a call: Transferring with Announcement To transfer a call, first initiate a query call, announce the call, and then connect both call partners.
Page 104: Transferring With Announcement
Telephoning Call Transfer Transferring with Announcement Transferring with Announcement – A query call that you initiated yourself – To connect two external call partners, the following is required: Transfer of external calls to external authorisation granted in the PBX. During a query call, proceed as described below. •...
Page 105: Placing External Communication Partner In Waiting Loop
Placing External Communication Partner in Waiting Loop – Internal transfer destination – Telephone is a system telephone on an Auerswald PBX or placing in the waiting loop is performed on an Auerswald PBX for which the sequence ##07 was entered under Settings >...
Page 106: Calling A Third Internal Subscriber And Transferring This Subscriber To An Active Call Partner
Telephoning Call Transfer Calling a Third Internal Subscriber and Transferring this Subscriber to an Active Call Partner Calling a Third Internal Subscriber and Transferring this Subscriber to an Active Call Partner – A query call that you initiated yourself During a query call, proceed as described below. 1.
Page 107: Conference Call
Telephoning Conference Call Initiating Conference Calls Conference Call During a conference call you are talking with two subscribers at once. Initiating Conference Calls – A query call that you initiated yourself During a query call, proceed as described below. • Tap on You are now making a conference call.
Page 108: Initiating Splitting During A Conference Call
Telephoning Conference Call Initiating Splitting during a Conference Call Initiating Splitting during a Conference Call – A conference call that you initiated yourself During a conference call, proceed as described below. 1. Tap on the business card of the call partner to whom you would like to switch. 2.
Page 109: Ending A Conference Call Completely
Telephoning Conference Call Ending a Conference Call Completely Ending a Conference Call Completely – A conference call that you initiated yourself During a conference call, proceed as described below. • Put down the receiver or tap on The conference call is completely disconnected. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 110: Hands-Free Calling
Telephoning Hands-free Calling Initiating a Call in Hands-free Mode Hands-free Calling During hands-free calling, the loudspeaker and microphone on the device are switched on. This option allows you to talk on the telephone even if you need your hands for other tasks. In addition, other people in the room can participate in the call.
Page 111: Switching On Hands-Free Calling During A Call
Telephoning Hands-free Calling Switching On Hands-free Calling during a Call Switching On Hands-free Calling during a Call During a normal call or a call in loudspeaker listening mode using the receiver, proceed as follows: • Press the Loudspeaker key twice. You can then hang up the receiver. You are now making the call in hands-free calling mode.
Page 112: Loudspeaker Listening
Telephoning Loudspeaker Listening Switching On Loudspeaker Listening during a Call Loudspeaker Listening During loudspeaker listening, both the loudspeaker in the receiver and the loudspeaker in the device are switched on. This enables other people in the room to listen in on the call. The call is continued using the microphone in the receiver (not hands-free operation).
Page 113: Headset Call
Telephoning Headset Call Initiating Headset Calls Headset Call A headset enables you to participate in calls while using both of your hands for other tasks. This is a very useful feature, especially in certain professional areas (for example, in a call centre). Initiating Headset Calls –...
Page 114: Ending The Listen-In Function Through The Receiver
Telephoning Headset Call Ending the Listen-in Function Through the Receiver You are now making a headset call with an enabled receiver loudspeaker. Ending the Listen-in Function Through the Receiver – Headset operation must be enabled During a headset call with an enabled receiver loudspeaker, proceed as described below. •...
Page 115: Contacts And Telephone Number Lists
Contacts and Telephone Number Lists Contacts and Telephone Number Lists This section describes the Contacts application and the lists of callers and calls stored in the telephone. Topics – Contacts (page 116) – Redial List (page 130) – Call Log (page 132) –...
Page 116: Contacts
All contacts are displayed in alphabetical order in the contact list. Contacts with whom you frequently communicate will be displayed in the Favourites list, as well as in the contact list. Note: During operation on an Auerswald PBX, accounts for synchronisation with the PBX will be generated automatically. The PBX's telephone book is synchronised automatically with the Contacts application.
Page 117 Contacts and Telephone Number Lists Contacts Searching for and Displaying a Contact When you are scrolling through some alphabetically sorted lists the icon will be shown on the right. Drag the icon up or down to scroll to the required letter.
Page 118: Dialling From Within The Contacts
Contacts and Telephone Number Lists Contacts Dialling from within the Contacts Dialling from within the Contacts You can dial from within the contacts as follows: • Using the telephone 1. Press the Contacts/telephone book key. 2. Scroll to the required contact or enter the first letter of the required contact using the keypad.
Page 119 Contacts and Telephone Number Lists Contacts Creating a Contact 4. Enter the appropriate data in the Given name and Surname fields. Possible entries: Up to 64 digits Digits and characters Note: Tap on to open a dialogue for adding a photograph to a contact. You can add a photo at a later time under Contacts/telephone book key >...
Page 120: Editing A Contact
Contacts and Telephone Number Lists Contacts Editing a Contact Note: Tap on More to open additional fields, such as Notes and Website. 11. Tap on Done. Editing a Contact Contacts created on the telephone can be edited at a later time. You can also merge several contacts into a single contact, or separate contacts with multiple entries.
Page 121: Deleting A Contact
Contacts and Telephone Number Lists Contacts Deleting a Contact Deleting a Contact Contacts created on the telephone can be deleted at a later time. Note: Contacts that are synchronised with the PBX's telephone book cannot be deleted from the telephone. You can only change the PBX's telephone book using the PBX's configuration manager.
Page 122: Options For Configuring Contacts
Contacts and Telephone Number Lists Contacts Options for Configuring Contacts • Using the telephone – Completed pairing with the Bluetooth device 1. Press the Contacts/telephone book key. 2. Scroll to the required contact or enter the first letter of the required contact using the keypad.
Page 123 Contacts and Telephone Number Lists Contacts Options for Configuring Contacts 5. Tap on Options. 6. Tap on Ringtone and select the required ringtone from the list field. 7. Tap on OK. 8. Select or clear the Incoming calls check box. Forwards incoming calls from this contact directly to the answering machine.
Page 124: Hiding Contacts
Contacts and Telephone Number Lists Contacts Hiding Contacts 15. Tap on OK. Hiding Contacts You can hide a contact after it has been synchronised with the PBX‘s telephone book. Note: Contacts that are synchronised with the PBX's telephone book cannot be deleted from the telephone.
Page 125: Adding/Removing Favourites
Contacts and Telephone Number Lists Contacts Adding/Removing Favourites Adding/Removing Favourites Contacts with whom you frequently communicate will be displayed in the Favourites list, as well as in the contact list. Contacts that are stored in the telephone can also be added or removed manually to/from the favourites.
Page 126: Adopting A Telephone Number From Dial Preparation
Contacts and Telephone Number Lists Contacts Adopting a Telephone Number from Dial Preparation 2. Press the Menu key. 3. Tap on Display options. 4. Enable or disable the Only contacts with phones check box. This will display only contacts that have telephone numbers. Displays all contacts.
Page 127: Adopting A Telephone Number From A List Of Telephone Numbers
Contacts and Telephone Number Lists Contacts Adopting a Telephone Number from a List of Telephone Numbers • New contact: Tap on Create new contact, complete the required entries, and tap on Done. Adopting a Telephone Number from a List of Telephone Numbers Telephone numbers can be adopted from various lists of numbers, such as the redial list, call log, or caller list, and added to existing or new contacts.
Page 128: Importing/Exporting Contacts
Contacts and Telephone Number Lists Contacts Importing/Exporting Contacts • Using the telephone After opening a dialogue for entering telephone numbers, proceed as described below. 1. Tap on Note: If you have already entered digits, contacts and telephone numbers that include those digits will be displayed. 2.
Page 129 Contacts and Telephone Number Lists Contacts Importing/Exporting Contacts 3. Tap on Import/export. 4. Tap on Share. 5. In the Import/export contacts list field, select one of the following options: Import from SD card: Imports contacts from the SD card. Select the vCard file, if available.
Page 130: Redial List
Contacts and Telephone Number Lists Redial List Opening the Redial List Redial List The redial list stores the dialled telephone numbers with the number of times they have been dialled, the date and time of dialling, and the duration of the call. Opening the Redial List You can open the redial list as follows: •...
Page 131: Deleting Entries From The Redial List
Contacts and Telephone Number Lists Redial List Deleting Entries from the Redial List The redial list now opens. Note: If you pick up the receiver while the redial list is open, the most recently dialled telephone number will be dialled immediately. 2.
Page 132: Call Log
Contacts and Telephone Number Lists Call Log Opening the Call Log Call Log The calls made (incoming and outgoing) are saved in the call log along with the telephone number of the call partner, as well as the date, time and duration of the call. A previous call partner can be called directly from the call log.
Page 133: Dialling From The Call Log
Contacts and Telephone Number Lists Call Log Dialling from the Call Log Dialling from the Call Log You can dial from the call log as follows: • Using the telephone 1. Press the Contacts/telephone book key. 2. Tap on Call log. The call log opens.
Page 134 Contacts and Telephone Number Lists Call Log Deleting Entries from the Call Log The call log opens. 3. Touch and hold the required entry and then tap on Remove from call log. Note: To delete older entries from the call log, press the Menu key then tap on Delete specific items.
Page 135: Caller List
Contacts and Telephone Number Lists Caller List Opening the Caller List Caller List The caller list stores the telephone numbers of missed calls, including the number of attempts, date, and time of the calls. A caller can be called back directly from the caller list. Note: Under All apps >...
Page 136: Dialling From Within The Caller List
Contacts and Telephone Number Lists Caller List Dialling from within the Caller List • Dial the telephone number: Tap on next to the required entry. • Open the detail view: Tap on the required entry. Additional options will be available depending on the telephone number that is dialled.
Page 137: Deleting Entries From The Caller List
Contacts and Telephone Number Lists Caller List Deleting Entries from the Caller List Deleting Entries from the Caller List You can delete entries from the caller list as follows: • Using the telephone 1. Press the Message key. The available lists are displayed. 2.
Page 138: Functions
Functions Functions This section describes how to configure and operate the functions on your telephone. It includes descriptions of what the functions do and – where possible – how to define these functions on programmable function keys. Topics – Announcement Before Answering for Group (System Telephone) (page 139) –...
Page 139: Announcement Before Answering For Group (System Telephone)
Switching Announcement Before Answering for Group On/Off You can switch the announcement before answering on or off as follows: • Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 140: Configuring And Operating A Function Key For Announcement Before Answering
Functions Announcement Before Answering for Group (System Telephone) Configuring and Operating a Function Key for Announcement Before Answering – The telephone is a member of at least one group configured in the PBX – Text before answering announcement available on the PBX and assigned to the group To turn announcement before answering on or off for a group, press the function key confi- gured for Announcement bef.
Page 141 Functions Announcement Before Answering for Group (System Telephone) Configuring and Operating a Function Key for Announcement Before Answering LED Signalling on the Key: Green The announcement before answering function is enabled for the configured group. The announcement before answering function is disabled for the configured group.
Page 142 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Text before answering announcement present on the PBX and assigned to the group COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 143 Functions Announcement Before Answering for Group (System Telephone) Configuring and Operating a Function Key for Announcement Before Answering Using the Telephone to Configure a Function Key for Announcement Before Answering Requirements: – The telephone is a member of at least one group configured in the PBX 1.
Page 144 9. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Text before answering announcement present on the PBX and assigned to the group COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 145: Automatic Bandwidth Amplification
Functions Automatic Bandwidth Amplification Switching Automatic Bandwidth Amplification On/Off Automatic Bandwidth Amplification The automatic bandwidth amplification function is used to improve the call quality during VoIP calls. Missing frequency ranges are added to the voice signal to achieve more natural speech reproduction and make speech easier to understand.
Page 146: Configuring And Operating A Function Key For Automatic Bandwidth Amplification
Functions Automatic Bandwidth Amplification Configuring and Operating a Function Key for Automatic Bandwidth Amplification Configuring and Operating a Function Key for Automatic Bandwidth Amplifi- cation Press the key to switch the automatic bandwidth amplification function on or off or to switch it over.
Page 147 Functions Automatic Bandwidth Amplification Configuring and Operating a Function Key for Automatic Bandwidth Amplification Note: To change the settings for a function key that already has a function assigned to it, click that key. The current settings for the key assignment are displayed. 5.
Page 148 Functions Automatic Bandwidth Amplification Configuring and Operating a Function Key for Automatic Bandwidth Amplification Note: The LEDs for the function keys that already have a defined assignment on one level shine with a yellow light. If a function key is assigned on both levels, the LED shines red.
Page 149: Boss/Secretary Function (System Telephone)
Functions Boss/Secretary Function (System Telephone) Procedure when Calling the Boss Telephone Boss/Secretary Function (System Telephone) The boss/secretary function protects the boss telephone from direct calls by forwarding them to the secretary telephone. The most important difference from call forwarding is that the boss telephone can still be called from the secretary telephone and the secretary can still transfer important calls to the boss telephone.
Page 150: Switching The Boss/Secretary Function On The Boss Telephone On/Off
You can switch the boss/secretary function on or off as follows: • Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX – A secretary key configured on the boss telephone – A suitably configured boss key on the secretary telephone •...
Page 151 Functions Boss/Secretary Function (System Telephone) Configuring and Operating the Secretary Key on the Boss Telephone In addition, the corresponding LED indicates the status of the function. LED Signalling on the Secretary Key: Green The boss/secretary function is enabled. Press the key to switch the boss/ secretary function on or off.
Page 152 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – A suitably configured boss key on the secretary telephone Using the Telephone to Configure the Secretary Key on the Boss Telephone 1.
Page 153: Configuring And Operating The Boss Key On The Secretary Telephone
8. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – A suitably configured boss key on the secretary telephone Configuring and Operating the Boss Key on the Secretary Telephone...
Page 154 Functions Boss/Secretary Function (System Telephone) Configuring and Operating the Boss Key on the Secretary Telephone In addition, the corresponding LED indicates the status of the function. LED Signalling on the Boss Key: Green The boss/secretary function is enabled. Red (blinking) The boss/secretary function is enabled. The call received has been forwarded to the corresponding boss telephone.
Page 155 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – A suitably configured secretary key on the boss telephone Using the Telephone to Configure the Boss Key on the Secretary Telephone 1.
Page 156 8. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – A suitably configured secretary key on the boss telephone COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 157: Call Forwarding
The telephone supports several different variations of call forwarding. Important: Call forwarding for external telephone numbers is possible only when the telephone is operated as a system telephone on an Auerswald PBX. Call forwarding for subscribers to other internal telephones is possible only when the telephone is called via the same PBX.
Page 158 Functions Call Forwarding Call Forwarding Variations Important: Subscriber call forwarding does not function for incoming group calls on your telephone. If you would like to prevent your telephone from ringing unanswered when calls to the group in which you belong come through, you need to log yourself out of the group or set up a call forwarding for groups.
Page 159: Call Forwarding Types
Functions Call Forwarding Call Forwarding Types Call Forwarding Types As there can be many reasons for not accepting a call, (i.e. absence or on another call), three kinds of call forwarding are provided: "Call fwd. unconditional" (Unconditional Call Forwarding) The telephone being called does not ring. The call is forwarded immediately. Call Forwarding on Busy When the telephone being called is busy, the call is forwarded immediately.
Page 160 Functions Call Forwarding Switching Call Forwarding for Subscribers On/Off • Using the telephone Requirements: – For internal destination numbers: Telephone must be connected to a PBX. To switch call forwarding for subscribers on or off, press a function key configured for Call fwd. (scr.).
Page 161: Configuring And Operating A Function Key For Call Forwarding For Subscribers
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers 6. Tap on Execute. Configuring and Operating a Function Key for Call Forwarding for Subscribers Press the key assigned to Call fwd. (scr.) to switch call forwarding for subscribers for the confi- gured destination on or off or to switch it over.
Page 162 Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers Note: Keys 16 to 105 are not available until you connect COMfortel Xtensi- on300 key extension modules (not included in the scope of delivery) to the telephone.
Page 163 Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers Up to 40 digits Digits and the characters * and # Important: Enter telephone numbers exactly as when dialling, for example, always enter external telephone numbers with a leading exchange line access number “0”...
Page 164 Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers • Functions listed alphabetically: Call fwd. (scr.) • Functions sorted by group: Availability > Call fwd. (scr.) The current settings for the key assignment are shown in the display. 5.
Page 165 Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers 11. Tap on Exit. Requirements for using the function: – For internal destination numbers: Telephone must be connected to a PBX. Using the Configuration Manager to Configure a Function Key for Switching Off All Call Forwarding for Subscribers 1.
Page 166 Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers User: The function key can be edited by users, sub-administrators and administrator. Sub-administrator: The function key can be edited by sub-administrators and administrators. Administrator: The function key can only be edited by administrators. Further steps: –...
Page 167: Switching Call Forwarding For Subscribers In The Pbx On/Off
You can switch call forwarding for subscribers in the PBX on or off as follows: • Using the telephone Requirements: – The telephone is a system telephone on an Auerswald PBX To enable or disable call forwarding for subscribers, press a function key configured for Call fwd. (scr. in PBX).
Page 168: Configuring And Operating A Function Key For Call Forwarding For Subscribers In The Pbx
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers in the PBX 3. In the Forwarding type list field, select one of the following options: unconditional: Switches "Call fwd. unconditional" (unconditional call forwarding) on or off for subscribers. on busy: Switches "Call fwd.
Page 169 Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers in the PBX • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure a Function Key for Call Forwarding for Subscribers in the PBX 1.
Page 170 – Save your settings before you leave the page. Requirements for using the function: – The telephone is a system telephone on an Auerswald PBX Using the Telephone to Configure a Function Key for Call Forwarding for Subscribers in the PBX 1.
Page 171 Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers in the PBX Note: The LEDs for the function keys that already have a defined assignment on one level shine with a yellow light. If a function key is assigned on both levels, the LED shines red.
Page 172: Switching Call Forwarding On/Off For External Telephone Numbers
10. Tap on Exit. Requirements for the function to work: – The telephone is a system telephone on an Auerswald PBX Switching Call Forwarding On/Off for External Telephone Numbers You can switch call forwarding of external telephone numbers on or off as follows: •...
Page 173 Functions Call Forwarding Switching Call Forwarding On/Off for External Telephone Numbers 3. In the Forwarding type list field, select one of the following options: unconditional: Switches on or off "Call fwd. unconditional" (unconditional call forwarding) for external numbers. on busy: Switches on or off call forwarding for external numbers on busy. not responding: Switches on or off call forwarding for external numbers on no reply on or off.
Page 174: Configuring And Operating A Function Key For Call Forwarding For External Phone Numbers
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers Press the key assigned to Call fwd.: MSN/DDI to switch call forwarding of external telephone numbers for the configured destination on or off.
Page 175 Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4.
Page 176 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Features to be configured by the network provider (CF, keypad): authorisation granted in the PBX...
Page 177 Using the Telephone to Configure a Function Key for Call Forwarding for External Phone Numbers Requirements: – Telephone must be a system telephone on an Auerswald PBX 1. Tap on All apps > Function keys. 2. Press the function key that you would like to assign.
Page 178 Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers unconditional: Assigns the unconditional call forwarding of external numbers function to a key. on busy: Assigns the "on busy" call forwarding of external numbers function to a key.
Page 179 Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers 12. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Features to be configured by the network provider (CF, keypad): authorisation granted in the PBX...
Page 180: Call Waiting
PBX will pass all calls to the telephone (but this is unnecessary if the telephone is being used as a system telephone on an Auerswald PBX). You can switch call waiting on or off as follows: • Using the telephone To enable or disable call waiting, press the function key configured for call waiting.
Page 181: Configuring And Operating A Function Key For Call Waiting
Functions Call Waiting Configuring and Operating a Function Key for Call Waiting Configuring and Operating a Function Key for Call Waiting Press the key to switch call waiting on or off or to switch it over. In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED.
Page 182 Functions Call Waiting Configuring and Operating a Function Key for Call Waiting 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Digits and characters Note: The key description is used for printing the label and in the display. 6.
Page 183 Functions Call Waiting Configuring and Operating a Function Key for Call Waiting Note: The LEDs for the function keys that already have a defined assignment on one level shine with a yellow light. If a function key is assigned on both levels, the LED shines red.
Page 184: Calling Line Identity Restriction (Clir)
Functions Calling Line Identity Restriction (CLIR) Switching CLIR On/Off Calling Line Identity Restriction (CLIR) Calling Line Identity Restriction enables the caller to make a call without revealing their telephone number to the person being called. Switching CLIR On/Off If Calling Line Identity Restriction (CLIR) is switched on, will be displayed in the telephony application's toolbar before the call is initiated.
Page 185: Configuring And Operating A Clir Function Key
Functions Calling Line Identity Restriction (CLIR) Configuring and Operating a CLIR Function Key Configuring and Operating a CLIR Function Key Press the key to switch Calling Line Identity Restriction (CLIR) on or off or to switch it over. In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED.
Page 186 Functions Calling Line Identity Restriction (CLIR) Configuring and Operating a CLIR Function Key Up to 64 digits Digits and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to enable or disable Calling Line Identity Restriction (CLIR) dependent on its state.
Page 187 Functions Calling Line Identity Restriction (CLIR) Configuring and Operating a CLIR Function Key 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed.
Page 188: Configuration Switchover (System Telephone)
You can switch over the configuration manually as follows: • Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX – At least two configurations set up in the PBX – Configuration switching authorisation granted in the PBX To switch over a configuration in the PBX, press the function key configured for configuration switchover.
Page 189 Functions Configuration Switchover (System Telephone) Configuring and Operating a Function Key for Configuration Switchover In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED. LED Signalling on the Key: Green The configuration saved in the key is enabled.
Page 190 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Configuration switching authorisation granted in the PBX Using the Telephone to Configure a Function Key for Configuration Switchover Requirements: –...
Page 191 7. Tap on Assign. 8. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Configuration switching authorisation granted in the PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 192: Do-Not-Disturb
Rejected calls are not added to the caller list on the telephone. The function is switched on in the telephone and can be used alternatively or in addition to the do-not-disturb function in the Auerswald PBX. A call deblocker that is configured and enabled in the Auerswald PBX will only apply when the telephone is used as a system telephone in the PBX.
Page 193: Configuring And Operating A Function Key For Do-Not-Disturb
Functions Do-not-disturb Configuring and Operating a Function Key for Do-not-disturb switch on: Enables the do-not-disturb function. off: Disables the do-not-disturb function. (No further selection is required.) 3. In the Reject callers list field, select one of the following options: reject all callers: When do-not-disturb is switched on, all incoming calls will be rejected.
Page 194 Functions Do-not-disturb Configuring and Operating a Function Key for Do-not-disturb Note: Keys 16 to 105 are not available until you connect COMfortel Xtensi- on300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level.
Page 195 Functions Do-not-disturb Configuring and Operating a Function Key for Do-not-disturb 8. In the Permission level list field, select one of the following options: User: The function key can be edited by users, sub-administrators and administrator. Sub-administrator: The function key can be edited by sub-administrators and administrators.
Page 196 Functions Do-not-disturb Configuring and Operating a Function Key for Do-not-disturb toggle: Press the key to enable or disable do-not-disturb dependent on its state. switch on: Press the key to switch the do-not-disturb function on. switch off: Press the key to switch off the do-not-disturb function. (No further selection is required.) 7.
Page 197: Door Function (System Telephone)
• Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX – Telephone number configured in the PBX for the door terminal – Relays configured in the PBX for opening the door and the stairwell light –...
Page 198: Own Telephone Rings (Door Call) – Open Door
• Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX – Telephone number configured in the PBX for the door terminal – Relays configured in the PBX for opening the door and the stairwell light –...
Page 199: Door Knock – Open Door
• Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX – Telephone number configured in the PBX for the door terminal – Relays configured in the PBX for opening the door and the stairwell light –...
Page 200 Functions Door Function (System Telephone) Configuring and Operating a Function Key for the Door Function Note: To use the intercom function, you can also assign the door number to a speed dialling key. LED Signalling on the Key: Green The door opening function and/or the light are switched on. Yellow The light is switched on.
Page 201 Functions Door Function (System Telephone) Configuring and Operating a Function Key for the Door Function Note: To change the settings for a function key that already has a function assigned to it, click that key. The current settings for the key assignment are displayed. 5.
Page 202 Functions Door Function (System Telephone) Configuring and Operating a Function Key for the Door Function Using the Telephone to Configure a Function Key for the Door Function Requirements: – Telephone number configured in the PBX for the door terminal – Relays configured in the PBX for opening the door and the stairwell light 1.
Page 203 8. Tap on Assign. 9. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Open door authorisation granted in the PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 204: External Line Transfer (System Telephone)
Functions External Line Transfer (System Telephone) How External Line Transfer Works External Line Transfer (System Telephone) A suitably authorised telephone, for example, the telephone exchange, can, for a short period of time, transfer the exchange line access required for an outgoing call to another internal telephone.
Page 205 Functions External Line Transfer (System Telephone) Configuring and Operating a Function Key for External Line Transfer LED Signalling on the Key: None You can configure the function key for external line transfer as follows: • Using the configuration manager • Using the telephone Note: This function can only be configured on a programmable function key with LED (not on a touch function key).
Page 206 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Transfer of external calls to external authorisation granted in the PBX Using the Telephone to Configure a Function Key for External Line Transfer 1.
Page 207 7. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Transfer of external calls to external authorisation granted in the PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 208: Follow-Me
Functions Follow-me Switching Follow-me On/Off Follow-me Follow-me is a type of "unconditional internal subscriber call forwarding" that is configured on the individual destination telephone (instead of on the forwarding telephone). This gives you the option of moving from room to room and taking the calls with you. Switching Follow-me On/Off You can switch follow-me on or off as follows: •...
Page 209: Configuring And Operating A Function Key For Follow-Me
Functions Follow-me Configuring and Operating a Function Key for Follow-me Note: Follow-me can also be disabled on the forwarded telephone by using "Disable Follow-me" on the subscriber's own phone number. 4. Tap on Execute. Configuring and Operating a Function Key for Follow-me Press the Follow-me key to switch Follow-me on or off, or toggle it, for an internal subscriber.
Page 210 Functions Follow-me Configuring and Operating a Function Key for Follow-me Note: To change the settings for a function key that already has a function assigned to it, click that key. The current settings for the key assignment are displayed. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Digits and characters Note: The key description is used for printing the label and in the display.
Page 211 Functions Follow-me Configuring and Operating a Function Key for Follow-me Using the Telephone to Configure a Function Key for Follow-me 1. Tap on All apps > Function keys. 2. Press the function key you would like to define. Note: The LEDs for the function keys that already have a defined assignment on one level shine with a yellow light.
Page 212 Functions Follow-me Configuring and Operating a Function Key for Follow-me Requirements for using the function: – Controlling of the PBX via telephone authorisation assigned in the PBX – Call forwarding (groups)/Follow-me authorisation assigned in the PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 213: Groups (System Telephone)
Functions Groups (System Telephone) Detailed Information about Group Functions (Call Types) Groups (System Telephone) In addition to internal subscribers, the PBX can also manage groups. The internal subscribers can become members of any (multiple) group(s). These groups can be used, for example, to group internal subscribers into particular departments or teams (Support, Marketing, Sales).
Page 214: Logging The Telephone In/Out
• Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX – The telephone is a member of at least one group configured in the PBX – Controlling of the PBX via telephone authorisation granted in the PBX To log a telephone in to a group, or out of it, press the function key configured for group functions.
Page 215: Logging The Telephone Out Of All Groups
• Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX – The telephone is a member of at least one group configured in the PBX – Controlling of the PBX via telephone authorisation granted in the PBX To log out of all groups, press the function key configured for logging out of all groups.
Page 216: Configuring And Operating A Function Key For The Group Function
Functions Groups (System Telephone) Configuring and Operating a Function Key for the Group Function Configuring and Operating a Function Key for the Group Function Press the key to execute the action configured in the key for the specified group. In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED.
Page 217 Functions Groups (System Telephone) Configuring and Operating a Function Key for the Group Function Note: To change the settings for a function key that already has a function assigned to it, click that key. The current settings for the key assignment are displayed. 5.
Page 218 Configuring and Operating a Function Key for the Group Function Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Controlling of the PBX via telephone authorisation granted in the PBX Using the Telephone to Configure a Function Key for the Group Function Requirements: –...
Page 219: Configuring And Operating A Function Key For Logging Out Of All Groups
10. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Controlling of the PBX via telephone authorisation granted in the PBX Configuring and Operating a Function Key for Logging Out of All Groups Press the key while the telephone is in the idle state to log the telephone out of all groups.
Page 220 Functions Groups (System Telephone) Configuring and Operating a Function Key for Logging Out of All Groups • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure a Function Key for Logging Out of All Groups Requirements: –...
Page 221 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Controlling of the PBX via telephone authorisation granted in the PBX Using the Telephone to Configure a Function Key for Logging Out of All Groups Requirements: –...
Page 222: Configuring And Operating A Function Key For Displaying The Group State
7. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Controlling of the PBX via telephone authorisation granted in the PBX Configuring and Operating a Function Key for Displaying the Group State...
Page 223 Functions Groups (System Telephone) Configuring and Operating a Function Key for Displaying the Group State You can configure the function key for displaying the group state as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure a Function Key for Displaying the Group State Requirements: –...
Page 224 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Speed dialling keys assigned to the corresponding subscriber telephone numbers Using the Telephone to Configure a Function Key for Displaying the Group State Requirements: –...
Page 225 8. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Speed dialling keys assigned to the corresponding subscriber telephone numbers. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 226: Headset Operation
(for example, in a call centre). The Comfortel 3200/3500 supports the operation of cable-connected headsets as well as cordless headsets with a DHSG interface, for example, from Auerswald, Jabra, or Plantronics, as well as Bluetooth headsets (Bluetooth optional on COMfortel 3200).
Page 227: Configuring And Operating A Function Key For Headset Operation
Functions Headset Operation Configuring and Operating a Function Key for Headset Operation Notes: Switching on automatic call acceptance automatically switches off any answering machine in a telephone. Conversely, switching on an answering machine will switch off automatic call acceptance (auto-accept). The COMfortel DECT headset's automatic call acceptance function applies solely to call acceptance between the COMfortel DECT headset and the associated base station.
Page 228 Functions Headset Operation Configuring and Operating a Function Key for Headset Operation 2. In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtensi- on300 key extension modules (not included in the scope of delivery) to the telephone.
Page 229 Functions Headset Operation Configuring and Operating a Function Key for Headset Operation switch on: Press the key to switch automatic call acceptance on when headset operation is switched on. switch on (play tone): Press the key to switch on automatic call acceptance and the attention tone when headset operation is switched on.
Page 230 Functions Headset Operation Configuring and Operating a Function Key for Headset Operation The list of available functions is displayed. 4. Tap on Headset. The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Digits and characters Note: The key description is used for printing the label and in the display.
Page 231: Intercom Oneway/Hands-Free
Functions InterCom OneWay/Hands-free How InterCom OneWay Works InterCom OneWay/Hands-free The InterCom function enables an announcement to a single system telephone or to all system telephones in a group from any internal telephone without someone having to actively accept a call (for example, in a doctor's office). If the InterCom destination is a single system telephone, the caller can switch on the micro- phone in addition to the loudspeaker (hands-free) so that a person nearby can speak with the caller using this intercom system.
Page 232: Configuring And Operating A Function Key For Intercom Oneway
Configuring and Operating a Function Key for InterCom OneWay – A function key configured for InterCom OneWay – Telephone is a system telephone on an Auerswald PBX or InterCom OneWay is performed on an Auerswald PBX for which the sequence ##11 was entered under Settings >...
Page 233 Functions InterCom OneWay/Hands-free Configuring and Operating a Function Key for InterCom OneWay LED Signalling on the Key (When Assigned to an Internal Group Number): Green There are active connections to all InterCom destinations. Green The InterCom call is sent to the PBX. (blinking) Yellow There is an active connection to at least one InterCom destination.
Page 234 – Save your settings before you leave the page. Requirements for using the function: – Telephone is a system telephone on an Auerswald PBX or InterCom OneWay is performed on an Auerswald PBX for which the sequence ##11 was entered under Settings >...
Page 235 9. Tap on Assign. 10. Tap on Exit. Requirements for using the function: – Telephone is a system telephone on an Auerswald PBX or InterCom OneWay is performed on an Auerswald PBX for which the sequence ##11 was entered under Settings > Providers &...
Page 236: How Intercom Speakerphone Works
– InterCom permitted at InterCom destination – A function key configured for InterCom speakerphone – Telephone is a system telephone on an Auerswald PBX or InterCom speakerphone is performed on an Auerswald PBX for which the sequence ##12 was entered under Settings >...
Page 237: Configuring And Operating A Function Key For Intercom Speakerphone
Functions InterCom OneWay/Hands-free Configuring and Operating a Function Key for InterCom Speakerphone Configuring and Operating a Function Key for InterCom Speakerphone Press the key while in the telephone‘s idle state to dial the subscriber or group number confi- gured for this key and initiate InterCom OneWay. Depending on the configured type of operation, you must keep the key pressed during the announcement (the connection ends as soon as you release the key) or press the key for a short moment to toggle the function (the key must be pressed once at the start and once at the end).
Page 238 Functions InterCom OneWay/Hands-free Configuring and Operating a Function Key for InterCom Speakerphone Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key that you would like to define, select the InterCom speakerphone function.
Page 239 – Telephone is a system telephone on an Auerswald PBX or the InterCom speakerphone function is performed on an Auerswald PBX for which the sequence ##12 was entered under Settings > Providers & PBXs > Special numbers > Keypad sequence for InterCom speakerphone.
Page 240: Switching Intercom Permission On/Off
– Telephone is a system telephone on an Auerswald PBX or the InterCom speakerphone function is performed on an Auerswald PBX for which the sequence ##12 was entered under Settings > Providers & PBXs > Special numbers > Keypad sequence for InterCom speakerphone.
Page 241: Configuring The Intercom Type
Configuring the InterCom Type Requirements: – Telephone must be a system telephone on an Auerswald PBX – Controlling of the PBX via telephone authorisation granted in the PBX For InterCom calls, InterCom permission must be enabled for the system telephone being called.
Page 242: Configuring And Operating A Function Key For Intercom Permission
Functions InterCom OneWay/Hands-free Configuring and Operating a Function Key for InterCom permission Further steps: – Make further settings on the configuration page. – Save your settings before you leave the page. Über das Telefon InterCom Art einstellen 1. Tap on All apps > Settings > Accounts. 2.
Page 243 Functions InterCom OneWay/Hands-free Configuring and Operating a Function Key for InterCom permission Using the Configuration Manager to Configure a Function Key for InterCom Permission 1. Open the Applications > Function keys page. 2. In the Key selection list field, select the key group whose keys you would like to define.
Page 244 Functions InterCom OneWay/Hands-free Configuring and Operating a Function Key for InterCom permission User: The function key can be edited by users, sub-administrators and administrator. Sub-administrator: The function key can be edited by sub-administrators and administrators. Administrator: The function key can only be edited by administrators. Further steps: –...
Page 245 Functions InterCom OneWay/Hands-free Configuring and Operating a Function Key for InterCom permission 6. In the Operation list field, select one of the following options: toggle: Press the key to enable or disable InterCom permission dependent on its state. switch on: Press the key to enable InterCom permission. switch off: Press the key to disable InterCom permission.
Page 246: Macro Function
Functions Macro Function Macro Execution Process Macro Function Using the macro function you can assign digits and various consecutive commands, for example, for accessing an answering machine remotely or programming a function on the PBX, to a function key. Macro Execution Process Below you will find a description of the procedure based on an example key to which the command sequence HZ300CW2Z#22#Lg...
Page 247: Configuring And Operating A Function Key For The Macro Function
Functions Macro Function Configuring and Operating a Function Key for the Macro Function Configuring and Operating a Function Key for the Macro Function Press the key while the telephone is in the idle state to execute a macro. If the H command (hang-up/pick-up with the Hook key) is located at the beginning of a macro, the macro saved in the system is executed immediately.
Page 248 Functions Macro Function Configuring and Operating a Function Key for the Macro Function Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. Note: The Macro function fills both key levels. If one level has a macro assigned to it, the other level is also automatically filled with an empty macro.
Page 249 Functions Macro Function Configuring and Operating a Function Key for the Macro Function Notes: To configure a programming function on the PBX as a macro, enter a pause between the password and programming code sequence. Pauses cannot be entered at the beginning of a macro. The maximum pause time is 5 seconds.
Page 250 Functions Macro Function Configuring and Operating a Function Key for the Macro Function Notes: The Macro function fills both key levels. If one level has a macro assigned to it, the other level is also automatically filled with a macro. Both macros can be executed independently of each other.
Page 251 Functions Macro Function Configuring and Operating a Function Key for the Macro Function 8. In the Macro (Level 2) entry field, enter the macro for key level 2. 9. Tap on Assign. 10. Tap on Exit. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 252: Pick-Up
Performing Pick-up Requirements: – Pick-up authorisation granted in the PBX – Telephone is a system telephone on an Auerswald PBX or pick-up is performed on an Auerswald PBX for which the sequence ##06 was entered under Settings > Providers &...
Page 253: Configuring And Operating A Function Key For Pick-Up
Configuring and Operating a Function Key for Pick-up – Pick-up authorisation granted in the PBX – A function key configured for pick-up – Telephone is a system telephone on an Auerswald PBX or pick-up is performed on an Auerswald PBX for which the sequence ##06 was entered under Settings >...
Page 254 Functions Pick-up Configuring and Operating a Function Key for Pick-up indicating that the phone number is being called. You can press the speed dialling key and, following confirmation, take the call on your telephone. You can configure the function key for pick-up as follows: •...
Page 255 – Save your settings before you leave the page. Requirements for using the function: – Telephone is a system telephone on an Auerswald PBX or pick-up is performed on an Auerswald PBX for which the sequence ##06 was entered under Settings >...
Page 256 8. Tap on Assign. 9. Tap on Exit. Requirements for using the function: – Telephone is a system telephone on an Auerswald PBX or pick-up is performed on an Auerswald PBX for which the sequence ##06 was entered under Settings > Providers &...
Page 257: Power Dialling
Functions Power Dialling How Power Dialling Works Power Dialling If the telephone being called is busy, but automatic callback on busy is not possible, the power dialling function can be activated instead. With power dialling, the telephone makes repeated attempts to reach the subscriber being called, at short time intervals. How Power Dialling Works You perform power dialling as follows: •...
Page 258: Cancelling Power Dialling
Functions Power Dialling Cancelling Power Dialling Cancelling Power Dialling Requirements: – Power dialling has been initiated If you would like to cancel power dialling in progress, proceed as described below. • The telephone is not in the idle state. It is currently attempting to reach the subscriber in question: Press the Hook key or tap on COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 259: Relays (System Telephone)
You can switch relays on or off as follows: • Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX – Switching of relay authorisation granted in the PBX – Relay configured in the PBX with Configuration-dependent or PC relay operating mode To switch a relay on or off, press the function key configured for switching relays.
Page 260: Configuring And Operating A Function Key For Switching Relays
Functions Relays (System Telephone) Configuring and Operating a Function Key for Switching Relays Configuring and Operating a Function Key for Switching Relays Press the key to switch the configured relay on or off or to switch it over. In addition, when functions are defined on the first key level, the status of the relay is indicated by the corresponding LED.
Page 261 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Switching of relay authorisation granted in the PBX Using the Telephone to Configure a Function Key for Switching Relays Requirements: COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 262 Functions Relays (System Telephone) Configuring and Operating a Function Key for Switching Relays – Relay configured in the PBX with Configuration-dependent or PC relay operating mode 1. Tap on All apps > Function keys. 2. Press the function key that you would like to assign. Note: The LEDs for the function keys that already have a defined assignment on one level shine with a yellow light.
Page 263 9. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Switching of relay authorisation granted in the PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 264: Speed Dialling
Functions Speed Dialling Options for Using Speed Dialling Keys Speed Dialling With the speed dialling function you can define a function key with not only internal and external phone numbers, but also with programming sequences on the PBX. You can dial the saved codes easily by pressing the key.
Page 265: Configuring And Operating A Function Key For Speed Dialling
Functions Speed Dialling Configuring and Operating a Function Key for Speed Dialling Configuring and Operating a Function Key for Speed Dialling Press the key while the telephone is in the idle state to transfer the telephone number saved in the key to dial preparation – can also be used to complement a number. Exception: If the saved telephone number is an internal phone number, and is currently being called, you will pick up this call.
Page 266 Functions Speed Dialling Configuring and Operating a Function Key for Speed Dialling Note: The function cannot be carried out if the account assigned to a function key has been deleted. When you press the key, a dialogue opens where you can assign a new account to the key.
Page 267 Functions Speed Dialling Configuring and Operating a Function Key for Speed Dialling 6. In the BLF for SIP account list field, select one of the following options: enable: Switches BLF resource list subscription on. disable: Switches BLF resource list subscription off. 7.
Page 268: Switching Automatic Dialling For Speed Dialling On/Off
Functions Speed Dialling Switching Automatic Dialling for Speed Dialling On/Off enable: Switches BLF resource list subscription on. disable: Switches BLF resource list subscription off. 7. In the Account list field, select the required account. 8. Select a telephone number from the Destination number entry field: •...
Page 269: Switching The Display Of The Registration Status On/Off
Functions Speed Dialling Switching the Display of the Registration Status On/Off Using the Telephone to Switch Auto-dial for Speed Dialling On/Off 1. Tap on All apps > Settings > Language & keyboard > Built-in keyboard. 2. Select or clear the Auto-dial for speed dial key check box. Switches auto-dial for speed dial key on.
Page 270 Functions Speed Dialling Switching the Display of the Registration Status On/Off Switches the display of the registration status on. Switches the display of the registration status off. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 271: Targeted Exchange Line Access (System Telephone)
You can initiate targeted exchange line access as follows: • Using the telephone Requirements: – Telephone must be a system telephone on an Auerswald PBX – A function key configured for targeted exchange line access 1. Press a function key configured for targeted exchange line access.
Page 272: Configuring And Operating A Function Key For Targeted Exchange Line Access
Functions Targeted Exchange Line Access (System Telephone) Configuring and Operating a Function Key for Targeted Exchange Line Access If you would like to transfer the defined MSN (your external telephone number) during external calls, calling line identification must be activated ( shown in display).
Page 273 Functions Targeted Exchange Line Access (System Telephone) Configuring and Operating a Function Key for Targeted Exchange Line Access Note: Keys 16 to 105 are not available until you connect COMfortel Xtensi- on300 key extension modules (not included in the scope of delivery) to the telephone.
Page 274 – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX Using the Telephone to Configure a Function Key for Targeted Exchange Line Access 1. Tap on All apps > Function keys.
Page 275 Up to 40 digits Digits 8. Tap on Assign. 9. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 276: Telephone Line
Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line Telephone Line With the Telephone line function you can assign a function key to a specific account and then use that function key to route outgoing calls through this account. In addition, a function key assigned to Telephone line can be used to monitor incoming calls and put them on hold when required.
Page 277 Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line LED Signalling on the Key (When Assigned to an Internal Subscriber Telephone Number): A call is currently being held on the telephone or the user is attempting to establish a connection.
Page 278 Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line Using the Configuration Manager to Configure a Function Key for the Telephone Line 1. Open the Applications > Function keys page. 2. In the Key selection list field, select the key group whose keys you would like to define.
Page 279 Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line • SIP account: Enter the telephone number of the account or, in the case of SIP trunking, the DDI main number and DDI extension without prefix, in the MSN entry field.
Page 280 Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Digits and characters Note: The key description is used for printing the label and in the display.
Page 281: Waiting Field Function (System Telephone
Functions Waiting Field Function (System Telephone Configuring a Waiting Field Waiting Field Function (System Telephone In a waiting field, callers can be parked either automatically or by pressing the key, and then individually retrieved and forwarded. Important: The Waiting field function is only available when the telephone is used on a COMpact 4000, COMpact 5000/R and COMmander 6000/R/RX PBX.
Page 282: Sequence For Call Acceptance In Waiting Field
Functions Waiting Field Function (System Telephone Sequence for Call Acceptance in Waiting Field Sequence for Call Acceptance in Waiting Field Call acceptance in the waiting field is carried out as follows: • If all of the waiting field receptions have been switched off, the telephones ring according to normal call distribution.
Page 283: Switching Waiting Field Reception On/Off
Functions Waiting Field Function (System Telephone Switching Waiting Field Reception On/Off • As long as information about a call in the queue is showing on the display (LED lights up in yellow), several of the keys are without function and as soon as you picked up the receiver, you are connected to the call in the queue.
Page 284: Configuring And Operating A Function Key For Shared Line
Functions Waiting Field Function (System Telephone Configuring and Operating a Function Key for Shared Line Configuring and Operating a Function Key for Shared Line Press the key assigned to Shared line) (waiting field key) to place the caller signalled by the key in the waiting field or to establish a connection to the caller from the waiting field.
Page 285 Functions Waiting Field Function (System Telephone Configuring and Operating a Function Key for Shared Line waiting field either automatically or by another waiting field reception, the LED then lights up in red. You can configure the function key for the Shared line function as follows: •...
Page 286 Administrator: The function key can only be edited by administrators. Further steps: – Save your settings before you leave the page. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 287 Functions Waiting Field Function (System Telephone Configuring and Operating a Function Key for Shared Line – Telephone has been selected as waiting field reception in the PBX Using the Telephone to Configure a Function Key for Shared Line 1. Tap on All apps > Function keys. 2.
Page 288: Configuring The Function Key To Switch The Waiting Field Reception On/Off
10. Tap on Exit. Requirements for using the function: – Telephone must be a system telephone on an Auerswald PBX – Telephone has been selected as waiting field reception in the PBX Configuring the Function Key to Switch the Waiting Field Reception On/Off Press the key while the telephone is in the idle state to switch the waiting field reception or or off or to switch it over.
Page 289 Functions Waiting Field Function (System Telephone Configuring the Function Key to Switch the Waiting Field Reception On/Off Using the Configuration Manager to Configure a Function Key to Switch the Waiting Field Reception On/Off 1. Open the Applications > Function keys page. 2.
Page 290 Functions Waiting Field Function (System Telephone Configuring the Function Key to Switch the Waiting Field Reception On/Off User: The function key can be edited by users, sub-administrators and administrator. Sub-administrator: The function key can be edited by sub-administrators and administrators. Administrator: The function key can only be edited by administrators.
Page 291 Functions Waiting Field Function (System Telephone Configuring the Function Key to Switch the Waiting Field Reception On/Off Note: The key description is used for printing the label and in the display. 6. in the Operation list field, select one of the following options: toggle: Press the key to switch the waiting field reception on or off dependent on its state.
Page 292: Local Answering Machine
Local Answering Machine Local Answering Machine This section describes how to set up and operate the functions on your answering machine. Descriptions are given on what the functions do, how to operate them and – if possible – how to define these functions on programmable function keys. Note: The answering machine function is only available on a COMfortel 3200/3500 with an SD card inserted.
Page 293: Forwarding A Caller To The Answering Machine
Local Answering Machine Forwarding a Caller to the Answering Machine Forwarding a Caller to the Answering Machine Requirements: – Readiness is switched off on the answering machine – SD card inserted into slot (not write-protected) When you receive a call, proceed as described below. 1.
Page 294: Answering Machine Accepts Call – Call Acceptance
Local Answering Machine Answering Machine Accepts Call – Call Acceptance Answering Machine Accepts Call – Call Accep- tance Note: If the listen-in function has been enabled on the answering machine, the loudspeaker on the telephone is switched on for listening in when a call is accepted by the answering machine.
Page 295: Basic Settings
Local Answering Machine Basic Settings Switching Automatic Playback On/Off Basic Settings Default settings have already been configured for the basic functions on the answering machine. You can tailor these basic functions to suit your own specific requirements as described below. Switching Automatic Playback On/Off If automatic playback is enabled, new recordings are played back automatically after the answering machine list is opened.
Page 296: Switching The Call Information For New Messages On/Off
Local Answering Machine Basic Settings Switching the Call Information for New Messages On/Off Switching the Call Information for New Messages On/Off If call information for new messages is enabled, you are told when the call was received before the message is played. You can switch call information on or off as follows: •...
Page 297: Switching The Listen-In Function On/Off
Local Answering Machine Basic Settings Switching the Listen-in Function On/Off • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch the Separator Tone for New Messages On/ 1. Open the Settings > Answering machine page. 2.
Page 298 Local Answering Machine Basic Settings Switching the Listen-in Function On/Off Using the Configuration Manager to Switch the Listen-in Function On/Off 1. Open the Settings > Answering machine page. 2. In the Listening-in list field, select one of the following options: No listen-in: Switches listening-in off.
Page 299: Readiness
Note: If a voice mailbox is assigned to the telephone as a system telephone on an Auerswald PBX, this voice mailbox accepts all the calls received from the system telephone account and takes precedence over the local answering machine.
Page 300: Configuring And Operating A Function Key For Readiness
Local Answering Machine Readiness Configuring and Operating a Function Key for Readiness Enables readiness. Disables readiness. If readiness is switched on, the icon appears in the status line. Further steps: – Save your settings before you leave the page. Using the Telephone to Switch Readiness On/Off Requirements: –...
Page 301 Local Answering Machine Readiness Configuring and Operating a Function Key for Readiness • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure a Function Key for Readiness 1. Open the Applications > Function keys page. 2.
Page 302 Local Answering Machine Readiness Configuring and Operating a Function Key for Readiness 7. In the Permission level list field, select one of the following options: User: The function key can be edited by users, sub-administrators and administrator. Sub-administrator: The function key can be edited by sub-administrators and administrators.
Page 303 Local Answering Machine Readiness Configuring and Operating a Function Key for Readiness toggle: Press the key to switch readiness on or off dependent on its state. switch on: Press the key to switch readiness on. switch off: Press the key to switch readiness off. decide each time a key is pressed: Press the key to open the dialogue in which you select the option.
Page 304: Call Acceptance
Local Answering Machine Call Acceptance Configuring the Call Acceptance Time Call Acceptance You can tailor the times and rules for call acceptance to meet the needs of the user. Configuring the Call Acceptance Time The call acceptance time indicates the number of seconds after which the answering machine accepts a call.
Page 305: Switching Acceptance Of Group Calls On/Off
Local Answering Machine Call Acceptance Switching Acceptance of Group Calls On/Off to 99: Depending on the setting, the answering machine takes the call after 1 to 99 seconds. 3. Tap on OK. Switching Acceptance of Group Calls On/Off If the acceptance of group calls is switched on, calls for groups in which the telephone is a member are also taken.
Page 306: Call Acceptance Rules
Local Answering Machine Call Acceptance Call Acceptance Rules Switches the acceptance of group calls on. Switches the acceptance of group calls off. Call Acceptance Rules Call acceptance and announcement assignment can be configured on a call-specific basis. More Details about Call Acceptance Rules The type of call acceptance can be configured depending on the type of call.
Page 307: Configuring Call Acceptance Rules
Local Answering Machine Call Acceptance Configuring Call Acceptance Rules Initial situation • Call acceptance and announcements are configured differently for external calls (call type C), internal calls (call type D) and anonymous calls (call type A). • The call acceptance rules for calls from a telephone book contact (B) and door calls (E) have been disabled.
Page 308 Local Answering Machine Call Acceptance Configuring Call Acceptance Rules Using the Configuration Manager to Configure Call Acceptance Rules Requirements: – SD card inserted into slot (not write-protected) 1. Open the Settings > Answering machine > Call acceptance page. 2. Under Call acceptance rules, if required, select the check box for the call type for which you would like to configure call acceptance.
Page 309 Local Answering Machine Call Acceptance Configuring Call Acceptance Rules Using the Telephone to Configure Call Acceptance Rules Requirements: – SD card inserted into slot (not write-protected) 1. Tap on All apps > Settings > Answering machine > Call acceptance > Call accep- tance rules.
Page 310: Configuring The Maximum Recording Time
Local Answering Machine Call Acceptance Configuring the Maximum Recording Time • Only From contact: Press the Contact/Telephone book key, open the required contact, press the Menu key and then select the required announcement in Options > Contact-specific rules > Announcement. If you press the Back key you return to the Settings for call acceptance rules.
Page 311: Configuring The Maximum Recording Time For Door Calls
Local Answering Machine Call Acceptance Configuring the Maximum Recording Time for Door Calls – Save your settings before you leave the page. Using the Telephone to Configure the Maximum Recording Time 1. Tap on All apps > Settings > Answering machine > Call acceptance. 2.
Page 312 Local Answering Machine Call Acceptance Configuring the Maximum Recording Time for Door Calls 2. Under Recording times, enter a value in the Recording time for door calls (1...99 minutes) entry field. Possible entries: to 98: The maximum recording time is configured (1 to 98 minutes). 99: The recording time is unlimited (maximum storage utilisation).
Page 313: Call Recording
Local Answering Machine Call Recording Recording a Call Call Recording The call recording function enables telephone calls to be recorded, for example, for evaluation later. In addition to the automatic recording of all calls, it is also possible to record calls manually.
Page 314: Configuring And Operating A Function Key For Starting Call Recordings
Local Answering Machine Call Recording Configuring and Operating a Function Key for Starting Call Recordings Call recording ends immediately when a query call is begun. Configuring and Operating a Function Key for Starting Call Recordings Press the key during a call to switch call recording on. Press the key again to switch it off. In addition to this, you can check the status of the function by looking at the relevant LED for an assignment at the first key level.
Page 315 Local Answering Machine Call Recording Configuring and Operating a Function Key for Starting Call Recordings Note: To change the settings for a function key that already has a function assigned to it, click that key. The current settings for the key assignment are displayed. 5.
Page 316: Switching Automatic Call Recording On/Off
Local Answering Machine Call Recording Switching Automatic Call Recording On/Off • Functions listed alphabetically: TAM call recording. • Functions sorted by group: Answering machine > TAM call recording. The current settings for the key assignment are shown in the display. 5.
Page 317 Local Answering Machine Call Recording Switching Automatic Call Recording On/Off Using the Configuration Manager to Switch Automatic Call Recording On/Off Requirements: – SD card inserted into slot (not write-protected) 1. Open the Settings > Answering machine page. 2. Select or clear the Automatic call recording check box under the Call recording settings.
Page 318: Configuring And Operating A Function Key For Automatic Call Recording
Local Answering Machine Call Recording Configuring and Operating a Function Key for Automatic Call Recording Configuring and Operating a Function Key for Automatic Call Recording Press the key to switch the automatic call recording function on or off or to switch it over. In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED.
Page 319 Local Answering Machine Call Recording Configuring and Operating a Function Key for Automatic Call Recording Up to 64 digits Digits and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: switch off: Press the key to switch automatic call recording off.
Page 320: Switching An Announcement For Call Recording On/Off
Local Answering Machine Call Recording Switching an Announcement for Call Recording On/Off 4. Tap on: • Functions listed alphabetically: TAM automatic call recording. • Functions sorted by group: Answering machine > TAM automatic call recording. The current settings for the key assignment are shown in the display. 5.
Page 321 Local Answering Machine Call Recording Switching an Announcement for Call Recording On/Off Using the Configuration Manager to Switch an Announcement for Call Recording On/Off Requirements: – SD card inserted into slot (not write-protected) – At least one announcement is saved on the SD card 1.
Page 322: Selecting An Announcement For Call Recording
Local Answering Machine Call Recording Selecting an Announcement for Call Recording Selecting an Announcement for Call Recording To inform the communications partner that the call is being recorded, you can speak or upload your own announcements, save them on the SD card, and then select them. You can select an announcement for call recording as follows: •...
Page 323: Forwarding Messages By E-Mail
Local Answering Machine Forwarding Messages by E-mail Switching the Forwarding of Messages by E-mail On/Off Forwarding Messages by E-mail If the forwarding of messages by e-mail is enabled, the answering machine can inform the e- mail address configured in the telephone when new messages are present. Alternatively the message can be forwarded as audio file (*.wav).
Page 324: Switching The Forwarding Of E-Mail In Html Format On/Off
Local Answering Machine Forwarding Messages by E-mail Switching the Forwarding of E-mail in HTML Format On/Off Using the Telephone to Switch the Forwarding of Messages by E-mail On/Off Requirements: – Forwarding of messages by e-mail is configured in the telephone To enable or disable the forwarding of messages by e-mail, press a function key configured for the forwarding of messages by e-mail.
Page 325: Switching The Attaching Of Incoming Messages As Files On/Off
Local Answering Machine Forwarding Messages by E-mail Switching the Attaching of Incoming Messages as Files On/Off Using the Telephone to Switch the Forwarding of E-mail in HTML Format On/Off 1. Tap on Settings > Answering machine > E-mail notification. 2. Select or clear the Send e-mail in HTML format check box. Switches the forwarding of e-mail in HTML format on.
Page 326: Switching The Marking Of Sent Messages As Read On The Answering Machine On/Off
Local Answering Machine Forwarding Messages by E-mail Switching the Marking of Sent Messages as Read on the Answering Machine On/Off Switches the adding of messages as file attachments on. Switches the adding of messages as file attachments off. Switching the Marking of Sent Messages as Read on the Answering Machine On/ If the marking of sent messages as read has been switched on, and the messages have been successfully sent, the messages are marked as read.
Page 327: Entering The Address Of The E-Mail Recipient
1. Open the Settings > Answering machine > E-mail notification page. 2. Under Settings for forwarding by e-mail enter the e-mail address in the E-mail recipient entry field. Possible entries: E-mail address (example: info@auerswald.de) Further steps: – Save your settings before you leave the page.
Page 328: Configuring And Operating A Function Key For Call Forwarding By E-Mail
Local Answering Machine Forwarding Messages by E-mail Configuring and Operating a Function Key for Call Forwarding by E-mail Requirements: – Forwarding of messages by e-mail is configured in the telephone 1. Tap on Settings > Answering machine > E-mail notification. 2.
Page 329 Local Answering Machine Forwarding Messages by E-mail Configuring and Operating a Function Key for Call Forwarding by E-mail Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field beside the function key that you would like to define, select the TAM e- mail function.
Page 330 Local Answering Machine Forwarding Messages by E-mail Configuring and Operating a Function Key for Call Forwarding by E-mail Using the Telephone to Configure a Function Key for Forwarding by E-mail 1. Tap on All apps > Function keys. 2. Press the function key you would like to define. Note: The LEDs for the function keys that already have a defined assignment on one level shine with a yellow light.
Page 331 Local Answering Machine Forwarding Messages by E-mail Configuring and Operating a Function Key for Call Forwarding by E-mail – Forwarding of messages by e-mail is configured in the telephone COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 332: E-Mail Settings
1. Open the Settings > E-Mail > Outgoing mail server page. 2. Under Settings for outgoing mail server, enter the e-mail address in the Sender entry field. Possible entries: E-mail address (example: info@auerswald.de) Further steps: – Save your settings before you leave the page.
Page 333: Configuring The Ip Address Of The Outgoing Mail Server
Local Answering Machine E-mail Settings Configuring the IP Address of the Outgoing Mail Server 3. Tap on OK. Configuring the IP Address of the Outgoing Mail Server Forwarded messages are sent using the outgoing mail server (SMTP server). You can configure the IP address of the outgoing mail server as follows: •...
Page 334: Configuring The Outgoing Mail Server Port
Local Answering Machine E-mail Settings Configuring the Outgoing Mail Server Port Configuring the Outgoing Mail Server Port You can configure the port of the outgoing mail server as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Port of the Outgoing Mail Server 1.
Page 335: Entering The Username For The Outgoing Mail Server
Local Answering Machine E-mail Settings Entering the Username for the Outgoing Mail Server Using the Configuration Manager to Set the Type of Authentication 1. Open the Settings > E-Mail > Outgoing mail server page. 2. In the Type of authentication list field under Authentication, select one of the following options: No authentication: Authentication is not performed.
Page 336: Entering The Password For The Outgoing Mail Server
Local Answering Machine E-mail Settings Entering the Password for the Outgoing Mail Server Using the Configuration Manager to Enter the Username for the Outgoing Mail Server 1. Open the Settings > E-Mail > Outgoing mail server page. 2. Under Authentication, enter the username in the Username entry field. Possible entries: Up to 64 digits Digits and characters...
Page 337: Switching Encryption On/Off
Local Answering Machine E-mail Settings Switching Encryption On/Off Up to 64 digits Digits and characters Further steps: – Save your settings before you leave the page. Using the Telephone to Enter the Password for the Outgoing Mail Server 1. Tap on Settings > E-Mail. 2.
Page 338 Local Answering Machine E-mail Settings Switching Encryption On/Off Encryption disabled: Switches encryption off. Encryption (SSL) after STARTTLS: Switches encryption on after STARTTLS. Encryption (SSL) immediately: Switches encryption immediately on. Further steps: – Save your settings before you leave the page. Using the Telephone to Switch Encryption On/Off 1.
Page 339: E-Mail Internationalisation
Local Answering Machine E-mail Internationalisation Language Files E-mail Internationalisation E-mail internationalisation allows you to configure the language of the e-mails sent by the answering machine and adapt a user-defined language template for e-mails to your require- ments. Note: Under Settings > Answering machine > E-mail notification you can configure the forwarding of messages by e-mail.
Page 340: Reading A Language Template
Local Answering Machine E-mail Internationalisation Reading a Language Template User-defined Language Template The user-defined language template is automatically generated in the language set for the configuration manager (German or English). The user-defined language template contains the text modules described above in the respective language and can be configured by the user.
Page 341: Importing A Language Template
Local Answering Machine E-mail Internationalisation Importing a Language Template 2. Under Language template management, in the line of the required language template in the Selection list field, select one of the following options: General/Allgemein: General text modules Date and time/Datum und Uhrzeit: Text modules with variables for date and time Date: •...
Page 342: Exporting A Language Template
Local Answering Machine E-mail Internationalisation Exporting a Language Template • Using the configuration manager Notes: When you import a language template, the user-defined language template in the telephone will be overwritten. The file structure of the imported language template must coincide with the file structure of the user-defined language template.
Page 343: Configuring The Language
Local Answering Machine E-mail Internationalisation Configuring the Language 1. Open the Settings > E-mail > Internationalisation page. 2. Under Language template management, click the name of the user-defined language template. 3. Click Export. The user-defined language template is exported. Configuring the Language By selecting a language template, you configure the language for the e-mails sent by the answering machine.
Page 344: Importing A Logo
The file may have a size of 50 kB max. The memory for all logos is limited to 500 kB. If do not import your own logo, the Auerswald logo included in the scope of supply will be used. Requirements: –...
Page 345 Local Answering Machine E-mail Internationalisation Importing a Logo Note: To delete an imported logo, click Delete under Delete logo. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 346: Remote Access
Local Answering Machine Remote Access Remote Access Variants Remote Access Remote access is used to access and operate the answering machine from another internal telephone or from an external telephone. Remote Access Variants The answering machine supports two different remote access variants: Remote access The answering machine always accepts a call after the configured call acceptance time.
Page 347: Configuring Remote Access
Local Answering Machine Remote Access Configuring Remote Access Configuring Remote Access Remote access is configured as described below: • Switch remote access on. • Enter a remote access PIN. • Configure remote access with quick access. This will simplify remote access for the user because they will no longer need to enter their remote access PIN.
Page 348: Entering A Pin For Remote Access
• Using the telephone Using the Configuration Manager to Enter a PIN for Remote Access Requirements: – The telephone is not a system telephone on an Auerswald PBX – Remote access is enabled 1. Open the Settings > Answering machine page.
Page 349: Entering A Quick Remote Access Number
Using the Telephone to Enter a PIN for Remote Access Requirements: – The telephone is not a system telephone on an Auerswald PBX – Remote access permitted 1. Tap on All apps > Settings > Answering machine > Remote access.
Page 350 Local Answering Machine Remote Access Entering a Quick Remote Access Number Using the Configuration Manager to Enter Quick Remote Access Numbers Requirements: – Remote access is enabled 1. Open the Settings > Answering machine page. 2. In the Quick remote access number 1 entry field, enter quick remote access number 1.
Page 351: Performing Remote Access
Local Answering Machine Remote Access Performing Remote Access Important: Enter telephone numbers exactly as you do when dialling them, e.g. always enter external telephone numbers with a preceding exchange line access number. (Exception: selected account is publ. exchange). 3. Tap on OK. 4.
Page 352: Configuring And Operating A Function Key For Remote Access
Local Answering Machine Remote Access Configuring and Operating a Function Key for Remote Access Note: If you mistype the remote access PIN you can start again by typing it again without * (asterisk). You then hear the remote.wav announcement for remote access. 3.
Page 353 Local Answering Machine Remote Access Configuring and Operating a Function Key for Remote Access • Using the telephone Using the Configuration Manager to Configure a Function Key for Remote Access 1. Open the Applications > Function keys page. 2. In the Key selection list field, select the key group whose keys you would like to define.
Page 354 Local Answering Machine Remote Access Configuring and Operating a Function Key for Remote Access 7. In the Permission level list field, select one of the following options: User: The function key can be edited by users, sub-administrators and administrator. Sub-administrator: The function key can be edited by sub-administrators and administrators.
Page 355 Local Answering Machine Remote Access Configuring and Operating a Function Key for Remote Access toggle: Press the key to enable or disable remote access dependent on its state. switch on: Press the key to enable remote access. switch off: Press the key to disable remote access. decide each time a key is pressed: Press the key to open the dialogue in which you select the option.
Page 356: Announcements
Local Answering Machine Announcements Changing the Language for the Default Announcement Announcements In addition to default announcements, the answering machine lets you manage 25 customised announcements. You can use the configuration manager to transfer existing announcements in *.wav format to the SD card or use the telephone to speak new announcements onto it.
Page 357: Uploading Language Files
Local Answering Machine Announcements Uploading Language Files – SD card inserted into slot (not write-protected) 1. Tap on Settings > Answering machine. 2. Tap on Default language and select the required language file from the list field. Uploading Language Files The answering machine's default announcements, and also the spoken user guidance for remote access, are stored in "language files"...
Page 358: Uploading An Announcement
Local Answering Machine Announcements Uploading an Announcement Uploading an Announcement Announcement files that are saved on the hard disk in *.wav format can be uploaded for use as announcements. You can upload announcements as follows: • Using the configuration manager Requirements: –...
Page 359 Local Answering Machine Announcements Changing an Announcement Name You can change an answering machine announcement as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Change an Announcement Name Requirements: – SD card inserted into slot (not write-protected) –...
Page 360: Recording An Announcement
Local Answering Machine Announcements Recording an Announcement 5. Press the Menu key. 6. Tap on Edit name. 7. In the entry field, enter the required name. Possible entries: Up to 16 digits Digits and characters 8. Tap on OK. Recording an Announcement You can record the announcement as follows: •...
Page 361: Switching An Announcement On Or Off
Local Answering Machine Announcements Switching an Announcement On or Off 9. Tap on to stop recording the announcement. Note: You can record the recorded announcement again ( ) or listen to the announcement ( ). To set the new announcement as the default announcement, tap on .
Page 362: Configuring And Operating A Function Key For Tam Announcement
Local Answering Machine Announcements Configuring and Operating a Function Key for TAM Announcement Configuring and Operating a Function Key for TAM Announcement Press the key to which TAM announcement has been assigned to switch on an announ- cement and the call acceptance rules defined for this announcement. In addition to this, you can check the status of the function by looking at the relevant LED for an assignment at the first key level.
Page 363 Local Answering Machine Announcements Configuring and Operating a Function Key for TAM Announcement 4. In the list field beside the function key that you would like to define, select the TAM announcement function. Note: To change the settings for a function key that already has a function assigned to it, click that key.
Page 364 Local Answering Machine Announcements Configuring and Operating a Function Key for TAM Announcement Further steps: – Save your settings before you leave the page. Using the Telephone to Configure a Function Key for TAM Announcement Requirements: – SD card inserted into slot (not write-protected) –...
Page 365: Deleting An Announcement
Local Answering Machine Announcements Deleting an Announcement Announcement and recording: The caller hears the announcement selected in the next step and can leave a message on the answering machine. Announcement only: The caller hears the announcement selected in the next step, but cannot leave a message on the answering machine.
Page 366 Local Answering Machine Announcements Deleting an Announcement 1. Open the Settings > Answering machine > Announcements page. 2. Under Announcements, click the announcement you want to delete in the announ- cements list. The system displays the Delete button. 3. Click Delete.
Page 367: Answering Machine List
Local Answering Machine Answering Machine List Opening the Answering Machine List Answering Machine List The telephone's answering machine list can save up to 250 messages, voice memos, and call recordings, recorded by the answering machine, with the date and time of recording, and the telephone number of the caller/call partner.
Page 368 Local Answering Machine Answering Machine List Opening the Answering Machine List This displays the available lists (this function is skipped if the other lists are empty). 2. Select the answering machine list. The answering machine list is displayed. Note: If you have enabled automatic playback in All apps > Settings > Answering machine, the new recordings are played automatically, one after the other, after you open the answering machine list.
Page 369: Listening To Recordings (Messages, Voice Memos And Call Recordings)
Local Answering Machine Answering Machine List Listening to Recordings (Messages, Voice Memos and Call Recordings) Listening to Recordings (Messages, Voice Memos and Call Recordings) You can listen to recordings as follows: • Using the telephone Requirements: – SD card inserted into slot (not write-protected) 1.
Page 370: Forwarding Recordings (Messages, Voice Memos And Call Recordings) By E-Mail
Local Answering Machine Answering Machine List Forwarding Recordings (Messages, Voice Memos and Call Recordings) by E-mail Forwarding Recordings (Messages, Voice Memos and Call Recordings) by E- mail From the answering machine recordings can be forwarded by e-mail with the settings made for e-mail notification.
Page 371: Deleting Recordings (Messages, Voice Memos And Call Recordings)
Local Answering Machine Answering Machine List Deleting Recordings (Messages, Voice Memos and Call Recordings) You can dial from the answering machine list as follows: • Using the telephone Requirements: – SD card inserted into slot (not write-protected) 1. Open the answering machine list. 2.
Page 372: Configuring And Operating A Function Key For The Answering Machine List
Local Answering Machine Answering Machine List Configuring and Operating a Function Key for the Answering Machine List 1. Open the answering machine list. 2. In the list field on the left, above the answering machine list, select the required option: All entries: Displays all the entries saved in the answering machine list.
Page 373 Local Answering Machine Answering Machine List Configuring and Operating a Function Key for the Answering Machine List LED Signalling on the Key: There is a dedicated connection to the answering machine. Red (blinking) A message is currently being recorded on the answering machine. You can take the call by picking up the receiver.
Page 374 Local Answering Machine Answering Machine List Configuring and Operating a Function Key for the Answering Machine List Note: To change the settings for a function key that already has a function assigned to it, click that key. The current settings for the key assignment are displayed. 5.
Page 375 Local Answering Machine Answering Machine List Configuring and Operating a Function Key for the Answering Machine List • Functions listed alphabetically: TAM open. • Functions sorted by group: Answering machine > TAM open. The current settings for the key assignment are shown in the display. 5.
Page 376: Voice Memos
Local Answering Machine Voice Memos Recording Memos Voice Memos You can use the answering machine to save your own voice memos. It can store up to 250 voice memos along with the date and time at which they were recorded. The recordings are numbered consecutively.
Page 377: Listening To Voice Memos
Local Answering Machine Voice Memos Listening to Voice Memos 5. Tap on to stop recording the announcement. Note: Recordings with a recording time of less than 3 seconds are rejected by the telephone. Listening to Voice Memos You can listen to voice memos as follows: •...
Page 378: Configuring And Operating A Function Key For Recording Voice Memos
Local Answering Machine Voice Memos Configuring and Operating a Function Key for Recording Voice Memos Jumps forwards 5 seconds when the recording is being played back. Deletes the selected recording. Ends the playback of the recording and closes the menu. Note: The buttons are only active while the recorded voice memo is being played back, not while the voice memo information is being played...
Page 379 Local Answering Machine Voice Memos Configuring and Operating a Function Key for Recording Voice Memos Note: Keys 16 to 105 are not available until you connect COMfortel Xtensi- on300 key extension modules (not included in the scope of delivery) to the telephone.
Page 380 Local Answering Machine Voice Memos Configuring and Operating a Function Key for Recording Voice Memos Note: The LEDs for the function keys that already have a defined assignment on one level shine with a yellow light. If a function key is assigned on both levels, the LED shines red.
Page 381: E-Mail And Instant Messaging
E-mail and Instant Messaging E-mail and Instant Messaging This section describes how you configure e-mail accounts in the Mail application. It also tells you how to read and write e-mails. You will also see how send and receive instant messages with the Instant Messaging App. Topics –...
Page 382: E-Mail Account
> Menu key > Add an account to set up another one. 2. In the E-mail address entry field, enter the e-mail address. Possible entries: E-mail address (example: info@auerswald.de) 3. The password in the Password entry field. Possible entries: Up to 64 digits...
Page 383 E-mail and Instant Messaging E-mail Account Adding an E-mail Account Note: If your e-mail provider's settings cannot be applied automatically, tap on Manual setup. You will be given the required information by your e-mail provider or the system administrator, e.g.: •...
Page 384: Configuring An E-Mail Account
E-mail and Instant Messaging E-mail Account Configuring an E-mail Account Configuring an E-mail Account For each e-mail account you can make general settings, notification settings and server settings: • General settings: These include settings for names and signatures, the Inbox check frequency, etc.
Page 385: Removing (Deleting) An E-Mail Account
E-mail and Instant Messaging E-mail Account Removing (Deleting) an E-mail Account 8. Select the Default account check box to set the account as the default account for outgoing e-mails. 9. Select the E-mail notifications check box to switch on notification in the status line if e-mails arrive.
Page 386: E-Mail
E-mail and Instant Messaging E-mail Reading and Replying to E-mail E-mail After you configure an e-mail account you can read, answer, write and send e-mails. Reading and Replying to E-mail The Mail application automatically fetches new e-mails from the accounts that have been set up.
Page 387: Composing And Sending E-Mail
E-mail and Instant Messaging E-mail Composing and Sending E-mail Note: To mark an e-mail as unread, press the Menu key and then tap on Mark as unread. To delete an e-mail, tap on Delete. The e-mail reply opens so you can edit it (see the Composing and Sending E-mail chapter).
Page 388 E-mail and Instant Messaging E-mail Composing and Sending E-mail Press the Menu key and then tap on Cc/Bcc to add additional mail recipients. Press the Menu key and then tap on Attachment to add attachments to the e- mail. 7. Tap on Send. Notes: If you want to send the e-mail at a later point in time, tap on Save as draft.
Page 389: Instant Messaging
E-mail and Instant Messaging Instant Messaging Configuring the Instant Messaging App Instant Messaging The Instant Messaging app allows you to send and receive instant messages. Important: Instant messaging is only available on the PBXs COMpact 4000, COMpact 5000/R and COMmander 6000/R/RX with enabled SIP conve- nience package.
Page 390: Reading And Replying To An Instant Message
E-mail and Instant Messaging Instant Messaging Reading and Replying to an Instant Message Reading and Replying to an Instant Message The Instant Messaging app automatically fetches new instant messages. Depending on your settings, a notification tone or the LED of the message key will notify you of incoming instant messages.
Page 391 E-mail and Instant Messaging Instant Messaging Writing and Sending an Instant Message • Using the telephone Requirements: – Configured Instant Messaging app 1. Tap on All Apps > Instant Messaging. The last page displayed (conversation or message list) opens. 2. Only for an opened: Tap on to display the message list 3.
Page 392: Voice Mail And Fax Boxes On The Pbx
Voice Mail and Fax Boxes on the PBX Voice Mail and Fax Boxes on the PBX This chapter describes how to configure and operate voice mail and fax boxes. It also shows you how to record announcements, perform remote access, and forward messages, e.g. to a substitute.
Page 393: Voice Mail And Fax Boxes
Voice Mail and Fax Boxes on the PBX Voice Mail and Fax Boxes Voice Mail and Fax Boxes A voice mailbox which is assigned to the telephone or to a group can be operated like a local answering machine. It saves the voice messages for an individual subscriber or a group and can be queried any time by the subscriber or the members of the group.
Page 394: Basic Settings
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the Settings > Answering machine page. 2. Under Settings for Voicemail, select or clear the Automatic playback check box.
Page 395: Switching Call Information For New Messages On/Off
Using the Telephone to Switch Automatic Playback On/Off Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the voice mailbox's message list. 2. Press the Menu key.
Page 396: Switching The Separator Tone For New Messages On/Off
Using the Telephone to Switch Call Information for New Messages On/Off Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the voice mailbox's message list. 2. Press the Menu key.
Page 397 Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the Settings > Answering machine page. 2. Under Settings for answering machine select or clear the Separator tone check box.
Page 398 Voice Mail and Fax Boxes on the PBX Basic Settings Switching the Separator Tone for New Messages On/Off Switches on the separator tone between messages. Switches off the separator tone between messages. Note: Alternatively, tap on Application Selecting > Settings > Answering machine and select or clear the Separator tone check box.
Page 399: Automatic Operation
You can switch on the voice mailbox as follows: • Using the telephone Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX To switch on automatic operation, press the function key that has been set up for automatic operation.
Page 400: Configuring And Operating A Function Key For Automatic Voice Mailbox Operation
Using the Configuration Manager to Configure a Function Key for Automatic Operation Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX 1. Open the All apps > Function keys page. 2. In the Key selection list field, select the key group whose keys you would like to define.
Page 401 Administrator: The function key can only be edited by administrators. Further steps: – Save your settings before you leave the page. Requirements for using the function: – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 402 Using the Telephone to Configure a Function Key for Automatic Operation Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX 1. Tap on All apps > Function keys. 2. Press the function key that you would like to assign.
Page 403 Voice Mail and Fax Boxes on the PBX Automatic Operation Configuring and Operating a Function Key for Automatic Voice Mailbox Operation – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 404: Readiness
– The telephone is a system telephone on an Auerswald PBX – The voice mail/fax box has been configured and assigned in the Auerswald PBX To switch readiness on or off, press the function key that has been configured for readiness.
Page 405: Configuring And Operating A Function Key For Readiness
Using the Configuration Manager to Configure a Function Key for Readiness Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX 1. Open the All apps > Function keys page. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 406 Voice Mail and Fax Boxes on the PBX Readiness Configuring and Operating a Function Key for Readiness 2. In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtensi- on300 key extension modules (not included in the scope of delivery) to the telephone.
Page 407 Using the Telephone to Configure a Function Key for Readiness Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX 1. Tap on All apps > Function keys. 2. Press the function key that you would like to assign.
Page 408 10. Tap on Assign. 11. Tap on Exit. Requirements for using the function: – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 409: Substitute Function
– The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX – The substitute function has been configured for the voice mailbox in the Auerswald PBX – Recorded announcement for the voice mailbox To enable or disable the substitute function, press the function key that has been configured for it.
Page 410: Configuring And Operating A Function Key For The Substitute Function
Requirements: – The voice mailbox has been configured and assigned in the Auerswald PBX – The substitute function has been configured for the voice mailbox in the Auerswald PBX – Recorded announcement for the voice mailbox 1. Open the All apps > Function keys page.
Page 411 Voice Mail and Fax Boxes on the PBX Substitute Function Configuring and Operating a Function Key for the Substitute Function 2. In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtensi- on300 key extension modules (not included in the scope of delivery) to the telephone.
Page 412 Requirements: – The voice mailbox has been configured and assigned in the Auerswald PBX – The substitute function has been configured for the voice mailbox in the Auerswald PBX – Recorded announcement for the voice mailbox 1. Tap on All apps > Function keys.
Page 413 9. In the Proxy entry field, enter the substitute's telephone number. 10. Tap on Assign. 11. Tap on Exit. Requirements for the function to work: – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 414: Message Forwarding
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX – The destination for message forwarding has been configured for the voice mailbox on the To switch message forwarding on or off, press the function key configured for message forwarding.
Page 415: Configuring And Operating A Function Key For Message Forwarding
Using the Configuration Manager to Configure a Function Key for Message Forwarding Requirements: – The voice mailbox has been configured and assigned in the Auerswald PBX – The destination for message forwarding has been configured for the voice mailbox on the 1.
Page 416 Voice Mail and Fax Boxes on the PBX Message Forwarding Configuring and Operating a Function Key for Message Forwarding Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key you want to assign, select the VMB message fwd.
Page 417 Using the Telephone to Configure a Function Key for Message Forwarding Requirements: – The voice mailbox has been configured and assigned in the Auerswald PBX – The destination for message forwarding has been configured for the voice mailbox on the 1.
Page 418 9. Tap on Assign. 10. Tap on Exit. Requirements for the function to work: – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 419: Notification By E-Mail
– The telephone is a system telephone on an Auerswald PBX – The voice mail/fax box has been configured and assigned in the Auerswald PBX – The outgoing mail server has been configured for the voice mail/fax box on the PBX –...
Page 420: Configuring And Operating A Function Key For Notification By E-Mail
Using the Configuration Manager to Configure a Function Key for Notification by E-mail Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX – The outgoing mail server has been configured for the voice mail/fax box on the PBX –...
Page 421 Voice Mail and Fax Boxes on the PBX Notification by E-mail Configuring and Operating a Function Key for Notification by E-mail Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4.
Page 422 Using the Telephone to Configure a Function Key for Notification by E-mail Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX – The outgoing mail server has been configured for the voice mail/fax box on the PBX –...
Page 423 8. In the VMB number entry field, enter the box's telephone number. 9. Tap on Assign. 10. Tap on Exit. Requirements for using the function: – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 424: Remote Access
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Call the voice mailbox. The voice mailbox accepts the call. You hear the set announcement.
Page 425: Switching Remote Access On/Off
Voice Mail and Fax Boxes on the PBX Remote Access Switching Remote Access On/Off 6: jumps to the next message. 7: deletes the message you have just heard. 8: ends the playback. * 10: disables the voice mailbox. * 11: enables the voice mailbox. * 20: allows you to record and change announcements.
Page 426: Configuring And Operating A Function Key For Remote Access
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX To enable or disable remote access, press the function key that has been configured for remote access.
Page 427 Using the Configuration Manager to Configure a Function Key for Remote Access Requirements: – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the All apps > Function keys page. 2. In the Key selection list field, select the key group whose keys you would like to define.
Page 428 Using the Telephone to Configure a Function Key for Remote Access Requirements: – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Tap on All apps > Function keys. 2. Press the function key that you would like to assign.
Page 429 8. In the VMB number entry field, enter the voice mailbox's telephone number. 9. Tap on Assign. 10. Tap on Exit. Requirements for using the function: – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 430: Message List
Voice Mail and Fax Boxes on the PBX Message List Opening the Message List Message List Message list of the voice mailbox The message list of the voice mailbox is where the messages recorded by the voice mailbox and/or voice memos, with the time and date of their recording, and also the telephone number of the caller/communication partner are saved.
Page 431 – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX To open the message list, press the function key that has been configured to open the message list or tap: •...
Page 432: Opening The Message List Of A Fax Box
Voice Mail and Fax Boxes on the PBX Message List Opening the Message List of a Fax Box Archive: Displays the voice mailbox archive. Announcements: Displays the saved and free announcements for the voice mailbox. Record voice memo: Starts the recording of a voice memo. 4.
Page 433 • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The fax box has been configured and assigned in the PBX To open the message list, press the function key that has been configured to open the message list or tap: •...
Page 434: Listening To Messages
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the voice mailbox's message list. 2. In the list field on the left, above the message list, select the required option: All entries: Displays all the entries saved in the message list.
Page 435: Distributing Messages
You can distribute messages as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mail/fax box has been configured and assigned in the PBX 1. Open the message list of the voice mail/fax box.
Page 436: Dialling From The Message List
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the voice mailbox's message list. 2. In the list field on the left, above the message list, select the required option: All entries: Displays all the entries saved in the message list.
Page 437: Deleting Messages From The Message List
You can delete messages as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mail/fax box has been configured and assigned in the PBX 1. Open the message list of the voice mail/fax box.
Page 438: Configuring And Operating A Function Key For Opening A Message List
Voice Mail and Fax Boxes on the PBX Message List Configuring and Operating a Function Key for Opening a Message List All entries: Displays all the entries saved in the message list. Messages only: Displays only the messages saved in the message list. Voice memos only: Displays only the voice memos saved in the message list.
Page 439 List Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX 1. Open the All apps > Function keys page. 2. In the Key selection list field, select the key group whose keys you would like to define.
Page 440 – The telephone is a system telephone on an Auerswald PBX Using the Telephone to Configure a Function Key for Opening a Message List Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 441 8. Tap on Assign. 9. Tap on Exit. Requirements for using the function: – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 442: Announcements
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Press the Message key. 2. Select the message list for the required voice mailbox.
Page 443: Switching Your Own Announcement On/Off
• Using the telephone Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX – You have recorded your own announcement 1. Press the Message key.
Page 444: Deleting An Existing Announcement
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Press the Message key. 2. Select the message list for the required voice mailbox.
Page 445 Voice Mail and Fax Boxes on the PBX Announcements Deleting an Existing Announcement All entries: Displays all the entries saved in the message list. Messages only: Displays only the messages saved in the message list. Voice memos only: Displays only the voice memos saved in the message list. Archive: Displays the voice mailbox archive.
Page 446: Voice Memos
– The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX To record a voice memo, press the function key that has been configured to record voice memos.
Page 447: Listening To Voice Memos
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the voice mailbox's message list. 2. In the list field on the left, above the message list, select the required option: All entries: Displays all the entries saved in the message list.
Page 448: Distributing Voice Memos
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the voice mailbox's message list. 2. In the list field on the left, above the message list, select the required option: All entries: Displays all the entries saved in the message list.
Page 449: Deleting Voice Memos
Requirements: – The telephone is a system telephone on an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the voice mailbox's message list. 2. In the list field on the left, above the message list, select the required option: All entries: Displays all the entries saved in the message list.
Page 450: Configuring And Operating A Function Key For Recording Voice Memos
Memos Requirements: – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the All apps > Function keys page. 2. In the Key selection list field, select the key group whose keys you would like to define.
Page 451 Administrator: The function key can only be edited by administrators. Further steps: – Save your settings before you leave the page. Requirements for the function to work: – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 452 Using the Telephone to Configure a Function Key for Recording Voice Memos Requirements: – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Tap on All apps > Function keys. 2. Press the function key that you would like to assign.
Page 453 Voice Mail and Fax Boxes on the PBX Voice Memos Configuring and Operating a Function Key for Recording Voice Memos – The telephone is a system telephone on an Auerswald PBX COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 454: Archive
Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mail/fax box has been configured and assigned in the Auerswald PBX 1. Open the message list of the voice mail/fax box. 2. Tap on the required message.
Page 455: Deleting Messages From The Archive
Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mail/fax box has been configured and assigned in the Auerswald PBX 1. Open the message list of the voice mail/fax box. 2. In the list field on the left, above the message list, select the Archive option.
Page 456: Settings
Settings Settings This section describes how to configure and manage your telephone. Topics – Bluetooth (page 457) – Ethernet (page 468) – Providers and PBXs (page 491) – Accounts (page 535) – Sound (page 566) – Display and LEDs (page 578) –...
Page 457: Bluetooth
Wireless Bluetooth technology enables you to connect a keyboard, a headset, or a mobile phone, e.g. for automated call forwarding. Data can also be exchanged between the mobile phone and COMfortel 3500 over the Bluetooth interface. The maximum range in the Bluetooth network is 10 m.
Page 458 Settings Bluetooth Switching Bluetooth On/Off and Configuring It Switches Bluetooth on. Switches Bluetooth off. (No further action is required.) 3. Click Save. If Bluetooth is enabled, the icon appears in the display. 4. Enter the name of the device in the Device name entry field under Bluetooth settings.
Page 459: Configuring And Operating A Function Key For Bluetooth
Settings Bluetooth Configuring and Operating a Function Key for Bluetooth 3. Tap on Device name and then enter the name of the device in the entry field. Possible entries: Up to 64 digits Digits and characters Note: If you do not enter a device name, the default name cft3500 is used. The telephone appears under the device name and is discoverable by other Bluetooth devices.
Page 460 Settings Bluetooth Configuring and Operating a Function Key for Bluetooth 2. In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtensi- on300 key extension modules (not included in the scope of delivery) to the telephone.
Page 461: Transmitting A Pairing Request
Transmitting a Pairing Request You must perform pairing with another Bluetooth device before you can connect the COMfortel 3500. You can send a pairing request from the COMfortel 3500 or accept a pairing request from another device. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 462: Accepting A Pairing Request
Accepting a Pairing Request You must perform pairing with another Bluetooth device before you can connect the COMfortel 3500. You can send a pairing request from the COMfortel 3500 or accept a pairing request from another device. You can accept a pairing request as follows: •...
Page 463: Unpairing
When you cancel the pairing with a device, you remove an existing link and all the pairing data, such as the PIN is deleted. If you want to reconnect the COMfortel 3500 to this device at a later point in time, you will need to perform the pairing procedure again.
Page 464: Creating A Bluetooth Connection
Settings Bluetooth Creating a Bluetooth Connection 3. Tap on Disconnect & unpair or Unpair if the devices are currently not connected. This cancels the pairing with the device. Creating a Bluetooth Connection After you have completed the pairing procedure with a device, you can create a Bluetooth connection.
Page 465: Switching Bluetooth Device Surveillance On/Off
Settings Bluetooth Switching Bluetooth Device Surveillance On/Off – Existing connection with the Bluetooth device 1. Tap on All apps > Settings > Bluetooth. 2. Under Bluetooth devices, tap on the name of the device with which you would like to break the connection. 3.
Page 466: Switching The Link From The Bluetooth Device To The Phone Lock On/Off
Settings Bluetooth Switching the Link from the Bluetooth Device to the Phone Lock On/Off • Using the telephone – Bluetooth device surveillance must be switched on 1. Tap on All apps > Settings > Bluetooth. 2. Tap on Bluetooth device surveillance. 3.
Page 467 Settings Bluetooth Switching the Link from the Bluetooth Device to Call Forwarding On/Off • Using the telephone – Bluetooth device surveillance must be switched on 1. Tap on All apps > Settings > Bluetooth. 2. Tap on Bluetooth device surveillance. 3.
Page 468: Ethernet
Settings Ethernet Switching the DHCP Client On/Off Ethernet The Ethernet provides a combination of more than one computer and other communication devices. This enables multiple users to access common resources such as files, printers, etc. Switching the DHCP Client On/Off If the DHCP client function has been enabled, the DHCP server automatically assigns the telephone an IP address.
Page 469: Configuring The Telephone's Ip Address Manually
Settings Ethernet Configuring the Telephone's IP Address Manually Configuring the Telephone's IP Address Manually The telephone's IP address is used to uniquely identify that telephone on the network. You can configure the telephone's IP address manually as follows: • Using the configuration manager •...
Page 470: Configuring The Subnet Mask
Settings Ethernet Configuring the Subnet Mask Configuring the Subnet Mask You can configure the subnet mask as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Subnet Mask Requirements: – Disabled DHCP client 1.
Page 471: Configuring A Gateway
Settings Ethernet Configuring a Gateway Configuring a Gateway A gateway is a PC or router that acts as an intermediary between two different networks. The Internet service provider is the gateway for direct Internet dial-up connections. If you use a router, this is the gateway in a local network.
Page 472: Configuring The Dns Server
Settings Ethernet Configuring the DNS Server Configuring the DNS Server The DNS server is required for Internet access (e.g. for Voice over IP or an online name search). The data is specified by the Internet service provider or the network's system adminis- trator.
Page 473: Configuring An Http Proxy
Settings Ethernet Configuring an HTTP Proxy 4. If you want to configure a second DNS server, tap on DNS server 2 and then enter the IP address of that DNS server. Possible entries: IP address with a range of 0 to 255 (example: 192.168.0.12) 5.
Page 474: Switching Diffserv On/Off
Settings Ethernet Switching DiffServ On/Off Using the Telephone to Configure an HTTP Proxy 1. Tap on All apps > Settings > Ethernet. 2. Tap on Proxy. 3. Select or clear the Proxy check box. Switches the HTTP proxy on. Switches the HTTP proxy off. (No further action is required.) 4.
Page 475 Settings Ethernet Switching DiffServ On/Off Using the Configuration Manager to Switch DiffServ On/Off Requirements: – Support for DiffServ must be present and enabled on all the active network components 1. Open the Settings > Ethernet page. 2. Under Settings for VoIP, select or clear the Quality of Service: DiffServ (Differen- tiated Services) check box.
Page 476: Configuring The Rtp Port
Settings Ethernet Configuring the RTP Port Configuring the RTP Port The RTP port is a port on the local system that is used as the outgoing port for RTP transfers. You can configure the RTP port as follows: • Using the configuration manager •...
Page 477: Vlan
Settings Ethernet VLAN 6. Tap on OK. VLAN A VLAN (Virtual Local Area Network) is a logical network within a physical network. You can use a VLAN to operate several logical networks in the same physical network, to represent a company's departments within the network in a logical way or to separate traffic streams on the network, e.g.
Page 478: Switching The Vlan On/Off And Configuring It
Settings Ethernet Switching the VLAN On/Off and Configuring It Switching the VLAN On/Off and Configuring It You can configure the VLAN and enable/disable it as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch the VLAN On/Off and Configure It Requirements: –...
Page 479: Switching The Vlan Gateway On/Off And Configuring It
Settings Ethernet Switching the VLAN Gateway On/Off and Configuring It – Set network interface type VLAN (can be configured in the configuration manager via Settings > Providers & PBXs > Name of provider/PBX > Network interface type) 1. Tap on All apps > Settings > Ethernet. 2.
Page 480 Settings Ethernet Switching the VLAN Gateway On/Off and Configuring It 2. Under Virtual Local Area Network settings, select or clear the VLAN gateway check box. Switches the VLAN gateway on. Switches the VLAN gateway off. (No further action is required.) 3.
Page 481: Saving The Openvpn Configuration File In The Telephone
Settings Ethernet A VPN (Virtual Private Network) is a private, closed network within an open network such as the Internet, for example. Due to the encryption of the data packages and the authentication of VPN subscribers, data packages can be transmitted between subscribers without the risks of tapping or manipulation.
Page 482: Saving An Openvpn Certificate In The Telephone
Settings Ethernet Saving an OpenVPN Certificate in the Telephone 3. Select the configuration file (openvpn.cfg) and then click Open (this text is dependent on the operating system used). The path and the file are displayed under Config File angezeigt. 4. Click Save. 5.
Page 483 Settings Ethernet Switching OpenVPN On/Off • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch OpenVPN On/Off Requirements: – OpenVPN provided on the network – Set network interface type VPN (can be configured in the configuration manager via Settings >...
Page 484: Opening The Openvpn Log File
Settings Ethernet Opening the OpenVPN Log File Opening the OpenVPN Log File The OpenVPN log file records all actions carried out while OpenVPN is enabled. You can open the OpenVPN log file as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Open the OpenVPN Log File 1.
Page 485: Deleting Openvpn Certificates
Settings Ethernet Deleting OpenVPN Certificates 3. Click OK. Using the Telephone to Delete the OpenVPN Configuration File 1. Tap on All apps > Settings > Ethernet. 2. Tap on VPN settings. 3. Tap on Delete OpenVPN settings. 4. Tap on OK. Deleting OpenVPN Certificates The OpenVPN certificates saved in the telephone can be deleted.
Page 486: Ip Blacklist And Whitelist As Protection Against Attacks From The Internet
Settings Ethernet IP Blacklist and Whitelist as Protection against Attacks from the Internet 3. Tap on Delete OpenVPN certificates. 4. Tap on OK. IP Blacklist and Whitelist as Protection against Attacks from the Internet As soon as the telephone is connected to the Internet, it is at risk of being attacked, for example by DoS (DoS: Denial of Service) attacks or attacks aimed at the internal SIP server, that come via the Internet.
Page 487: Viewing And Deleting Ip Restrictions
Settings Ethernet Viewing and Deleting IP Restrictions Important: All the entries in the blacklist are deleted when you disable the IP blacklist and whitelist or reboot the telephone. You can switch the blacklist and whitelist on or off as follows: •...
Page 488: Configuring The Ip Whitelist
Settings Ethernet Configuring the IP Whitelist Using the Configuration Manager to View or Delete IP Restrictions 1. Open the Settings > Ethernet > Enable blacklist and whitelist page. 2. Under IP blacklist, click on the IP address to be deleted and click Delete.
Page 489 Settings Ethernet Configuring the IP Whitelist 4. In the Network prefix (CIDR) list field, select the network prefix. You can select the following network prefixes: Net prefixes with a range of 0 to 32 Notes: The telephone supports the Internet protocol IPv4 with a prefix length of 0 to 32 bits.
Page 490 Settings Ethernet Configuring the IP Whitelist 1. Tap on All apps > Settings > Ethernet > IP whitelist. 2. Tap on Add entry to list. 3. Tap on IP address and enter the IP address. Possible entries: IP address with a range of 0 to 255 (example: 192.168.0.240) 4.
Page 491: Providers And Pbxs
PBXs connect different internal end devices with different public telecoms networks, enabling users to make external and internal calls. The PBXs make different ports/interfaces available for this. To operate a telephone as an Auerswald system telephone, the following Auerswald PBX is required: • COMpact 4000 •...
Page 492: New Provider/Pbx
Settings Providers and PBXs New Provider/PBX New Provider/PBX Some providers/PBXs are already preconfigured in the factory settings. In total you can configure up to 10 providers/PBXs. You can create a new provider/PBX as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Create a Provider/PBX 1.
Page 493: Deleting A Provider/Pbx
Settings Providers and PBXs Deleting a Provider/PBX Note: You can obtain the data for the settings either directly from the provider or from suitable lists in the Internet. Deleting a Provider/PBX You can delete providers/PBXs that are no longer required. Important: You can only restore deleted providers/PBXs by restoring a previ- ously saved backup from USB memory stick to the telephone.
Page 494: Entering A Name For The Provider/Pbx
Settings Providers and PBXs Entering a Name for the Provider/PBX You can perform registration as follows: • Separately for the provider or PBX • Using the telephone Requirements: – A registrar enabled for the provider/PBX 1. Tap on All apps > Settings > Providers & PBXs. 2.
Page 495: Selecting The Type
• Separately for the provider or PBX • Using the telephone Requirements: – Auerswald profile not selected 1. Tap on All apps > Settings > Providers & PBXs. 2. Tap on the name of the provider/PBX. 3. Tap on Type.
Page 496: Configuring A Domain
Settings Providers and PBXs Configuring a Domain Configuring a Domain The domain (also known as a "realm", "SIP domain" or "SIP realm") is required for the VoIP address. The structure of a subscriber's VoIP address is similar to an e-mail address. It is made up of the VoIP telephone number and the domain, separated by the @ character: <subscriber>@domain.
Page 497: Configuring The Registrar
Settings Providers and PBXs Configuring the Registrar 2. Tap on the name of the provider/PBX. 3. Under SIP settings, tap on Domain and then enter the domain in the entry field. Possible entries: IP address with a range of 0 to 255 (example: 114.188.1.125) URL (example: sipprovider.uk) 4.
Page 498 Settings Providers and PBXs Configuring the Registrar – DNS server is configured 1. Open the Settings > Providers & PBXs page. 2. In the line that contains the provider/PBX, click Configure. The provider's/PBX's configuration page opens. 3. Under Registrar settings, select or clear the Registrar check box. Switches the registrar On.
Page 499: Configuring The Outbound Proxy
Settings Providers and PBXs Configuring the Outbound Proxy 2. Tap on the name of the provider/PBX. 3. Under SIP settings, tap on Registrar. 4. Select or clear the Registrar check box. Switches the registrar On. Switches the registrar Off. (No further action is required.) 5.
Page 500 Settings Providers and PBXs Configuring the Outbound Proxy Using the Configuration Manager to Configure the Outbound Proxy Requirements: – DNS server is configured 1. Open the Settings > Providers & PBXs page. 2. In the line that contains the provider/PBX, click Configure. The provider's/PBX's configuration page opens.
Page 501: Configuring The Sip Port
Settings Providers and PBXs Configuring the SIP Port 1. Tap on All apps > Settings > Providers & PBXs. 2. Tap on the name of the provider/PBX. 3. Under SIP settings, tap on Outbound proxy. 4. In the Outbound proxy list field, select one of the following options: Outbound proxy is disabled: Disables the outbound proxy.
Page 502: Configuring The Sip Session Timer
Settings Providers and PBXs Configuring the SIP Session Timer Using the Configuration Manager to Configure the SIP Port 1. Open the Settings > Providers & PBXs page. 2. In the line that contains the provider/PBX, click Configure. The provider's/PBX's configuration page opens. 3.
Page 503 Settings Providers and PBXs Configuring the SIP Session Timer Using the Configuration Manager to Configure the SIP Session Timer 1. Open the Settings > Providers & PBXs page. 2. In the line that contains the provider/PBX, click Configure. The provider's/PBX's configuration page opens. 3.
Page 504: Configuring The Sip Transport Protocol
Settings Providers and PBXs Configuring the SIP Transport Protocol to 60: The SIP session timer checks every 5 to 60 minutes to see if the connection is still present. Note: If the SIP session timer is switched on, an increased number of disrupted calls may occur after the specified time interval if the VoIP provider has not implemented session renewal properly.
Page 505: Switching Sips On/Off And Configuring It
The connection setup and termination, as well as the signalling, is encrypted with SIPS. The call data is encrypted with SRTP. Important: If you are using this on an Auerswald PBX, the PBX specifies the encryption method. The PBX overwrites manual settings.
Page 506 Settings Providers and PBXs Switching SIPS On/Off and Configuring It • Using the telephone Using the Configuration Manager to Switch SIPS On/Off and Configure It Requirements: – SIP: A certificate saved on the hard disk 1. Open the Settings > Providers & PBXs page. 2.
Page 507: Configuring Nat Traversal
Settings Providers and PBXs Configuring NAT Traversal – SIP account: A certificate saved in the root folder on the USB memory stick 1. Tap on All apps > Settings > Providers & PBXs. 2. Tap on the name of the provider/PBX. 3.
Page 508 Settings Providers and PBXs Configuring NAT Traversal You can configure NAT traversal as follows: • Separately for the provider or PBX • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure NAT Traversal Requirements: – DNS server is configured –...
Page 509 Settings Providers and PBXs Configuring NAT Traversal Disabled: NAT traversal is not performed by the provider/PBX. The router that links the local network with the Internet should be a reliable SIP-aware router that can handle NAT traversal. Enabled with STUN: NAT traversal is performed by the provider/PBX. To do this, you must also specify a STUN server.
Page 510: Configuring The Stun Server
Settings Providers and PBXs Configuring the STUN Server 6. Tap on RTP NAT traversal. 7. In the RTP NAT traversal list field, select one of the following options: Disabled: NAT traversal is not performed by the provider/PBX. The router that links the local network with the Internet should be a reliable SIP-aware router that can handle NAT traversal.
Page 511 Settings Providers and PBXs Configuring the STUN Server 3. Click the NAT tab. 4. Enter the STUN server in the STUN server IP/URL entry field. Possible entries: IP address with a range of 0 to 255 (example: 103.103.103.103) URL (example: www.stunserver.uk) 5.
Page 512: Configuring Nat Keep Alive
Settings Providers and PBXs Configuring NAT Keep Alive 65535 8. Tap on OK. 9. Tap on STUN server query interval (min.) and then enter a value in the entry field. Possible entries: to 60: A STUN server query is performed every 1 to 60 minutes. 10.
Page 513: Configuring Codecs
Settings Providers and PBXs Configuring Codecs If you encounter this problem, we recommend you set a higher value (e.g. 180). 6. Tap on OK. Configuring Codecs The G.722, G.711 and iLBC codecs can be used to transfer data. Codec selection affects the quality of a VoIP call.
Page 514: Switching Music On Hold On/Off
Settings Providers and PBXs Switching Music on Hold On/Off Best available quality: Codec G.722 has priority level 1, Codec G.711 has priority level 2 and Codec iLBC has priority level 3. Best possible compression: Codec iLBC has priority level 1, Codec G.722 has priority level 2 and Codec G.711 has priority level 3.
Page 515: Configuring Dtmf Signalling
Configuring DTMF Signalling Using the Telephone to Switch Music on Hold On/Off Requirements: – Auerswald profile not selected 1. Open the Settings > Providers & PBXs page. 2. In the line that contains the provider/PBX, click Configure. The provider's/PBX's configuration page opens.
Page 516 Settings Providers and PBXs Configuring DTMF Signalling You can configure DTMF signalling as follows: • Separately for the provider or PBX • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure DTMF Signalling 1. Open the Settings > Providers & PBXs page. 2.
Page 517: Configuring The Jitter Buffer
Settings Providers and PBXs Configuring the Jitter Buffer 5. In the DTMF signalling list field, select one of the following options: Outband, with local response in acc. with RFC2833: The telephone uses different channels for transferring the DTMF signals and the voice data. The DTMF signals are filtered out of the voice data.
Page 518: Configuring Srtp
The connection setup and termination, as well as the signalling, is encrypted with SIPS. The call data is encrypted with SRTP. Important: If you are using this on an Auerswald PBX, the PBX specifies the encryption method. The PBX overwrites manual settings.
Page 519 Settings Providers and PBXs Configuring SRTP Using the Configuration Manager to Configure SRTP 1. Open the Settings > Providers & PBXs page. 2. In the line that contains the provider/PBX, click Configure. The provider's/PBX's configuration page opens. 3. Click the RTP tab. 4.
Page 520: Switching The Use Of Pbx Subscriber Numbers On/Off
(e. g. 0 or **). Such PBXs automatically detect whether exchange line access is required or not. Note: This function is currently not available on Auerswald PBXs. If the use of exchange line numbers for an internal subscriber is enabled, rules for internal and external calls, e.
Page 521: Entering Exchange Line Access Numbers
Settings Providers and PBXs Entering Exchange Line Access Numbers 2. In the line that contains the provider/PBX, click Configure. The provider's/PBX's configuration page opens. 3. Under Special numbers, select or clear the Use of public exchange subscriber numbers check box. Switches on the use of PBX subscriber numbers.
Page 522 Settings Providers and PBXs Entering Exchange Line Access Numbers • Separately for the provider or PBX • Using the configuration manager • Using the telephone Using the Configuration Manager to Enter Exchange Line Access Numbers 1. Open the Settings > Providers & PBXs page. 2.
Page 523: Entering Keypad Sequences
Keypad sequences enable you to control performance features by entering characters and number sequences via the phone keys, e.g. to make pick-up or intercom announcements. Important: If operated as a system telephone on an Auerswald PBX, the keypad sequences are predefined by the PBX. The PBX overwrites any keypad sequences you have entered manually.
Page 524: Configuring The Evaluation Of Incoming Sip Messages
Settings Providers and PBXs Configuring the Evaluation of Incoming SIP Messages Up to 40 digits Digits and characters * and # Further steps: – Save your settings before you leave the page. Using the Telephone to Enter Keypad Sequences Requirements: –...
Page 525 Settings Providers and PBXs Configuring the Evaluation of Incoming SIP Messages • Internationalise unknown telephone numbers: If this option is activated, transmitted numbers not following the common canonical format (e.g. +495306… or 00495306…), will be converted to this format. You can configure the evaluation of incoming SIP messages as follows: •...
Page 526 Settings Providers and PBXs Configuring the Evaluation of Incoming SIP Messages 12. In the Method of evaluation list field under Evaluation of incoming SIP messages, select the User-defined option. 13. Make the desired settings. Notes: The number to be interpreted should match the canonical format, which means look like +495306….
Page 527 Settings Providers and PBXs Configuring the Evaluation of Incoming SIP Messages 6. Tap on Method of evaluation. 7. In the Method of evaluation list field, select the Standard option. 8. Check the settings by making incoming calls from the exchange line (e.g. with a mobile phone) and by checking the caller list (Message key >...
Page 528: Configuring The Presentation Of Subscriber Numbers (Outgoing)
• Manner of number presentation: Range in which the provider expects to receive telephone numbers from the telephone. Important: If you are using an Auerswald PBX, the PBX specifies how subscriber numbers are presented. The PBX overwrites manual settings. You can configure the presentation of subscriber numbers (outbound) as follows: •...
Page 529 Settings Providers and PBXs Configuring the Presentation of Subscriber Numbers (Outgoing) 2. In the line that contains the provider/PBX, click Configure. The provider's/PBX's configuration page opens. 3. Under Number presentation (outgoing), select one of the following options in the Format of called party number list field: With country code and area code (0044 5306): The called telephone number is sent to the provider along with its entire country code (e.g.
Page 530 Settings Providers and PBXs Configuring the Presentation of Subscriber Numbers (Outgoing) No display text: If calling line identity restriction is enabled, no display text is sent to the called telephone number by the provider. Anonymous: If calling line identity restriction is enabled, the display text "anonymous"...
Page 531 Settings Providers and PBXs Configuring the Presentation of Subscriber Numbers (Outgoing) 3. Under Number settings, tap on Call transfer (outbound). 4. Tap on Format of called party number. 5. In the Format of called party number list field, select one of the following options: With country code and area code (0044 5306): The called telephone number is sent to the provider along with its entire country code (e.g.
Page 532: Configuring The Network Interface Type
Settings Providers and PBXs Configuring the Network Interface Type No display text: If calling line identity restriction is enabled, no display text is sent to the called telephone number by the provider. Anonymous: If calling line identity restriction is enabled, the display text "anonymous"...
Page 533 Settings Providers and PBXs Configuring the Network Interface Type You can configure the network interface type as follows: • Separately for the provider or PBX • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Network Interface Type 1.
Page 534 Settings Providers and PBXs Configuring the Network Interface Type Default network: The network interface type default network (standard Ethernet) will be used. VLAN: The network interface type VLAN will be used. VPN: The network interface type VPN will be used. Further steps: –...
Page 535: Accounts
Settings Accounts Creating an Account Accounts You can create up to 100 accounts with VoIP providers or on PBXs on your telephone. However, before you can get the access data you need to make VoIP calls, you first need to set up accounts with one or more VoIP providers.
Page 536 – Register the account. – Enable use of the account if necessary. – If necessary, enable the use of the telephone as a system telephone on an Auerswald PBX. – If necessary enable the use of the account as a default account.
Page 537: Deleting An Account
– Register the account. – Enable use of the account if necessary. – If necessary, enable the use of the telephone as a system telephone on an Auerswald PBX. – If necessary enable the use of the account as a default account.
Page 538: Registering An Account
Settings Accounts Registering an Account Using the Telephone to Delete an Account 1. Tap on All apps > Settings > Accounts. 2. Touch and hold the name of the account. 3. Tap on Delete Account. Registering an Account To enable you to use an account you must register with the provider/on the PBX. You can perform registration as follows: •...
Page 539: Enabling/Disabling Use Of An Account
Settings Accounts Enabling/Disabling Use of an Account Account has successfully been registered. Could not register account. Account has been registered and the telephone is the system telephone on this account. Note: You can also register all the accounts together under Settings > Providers &...
Page 540: Configuring And Operating A Function Key For Enabling/Disabling Use Of An Account
Settings Accounts Configuring and Operating a Function Key for Enabling/Disabling Use of an Account Using the Telephone to Enable/Disable Use of an Account 1. Tap on All apps > Settings > Accounts. 2. In the Account overview, tap on the required account. 3.
Page 541 Settings Accounts Configuring and Operating a Function Key for Enabling/Disabling Use of an Account 2. In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtensi- on300 key extension modules (not included in the scope of delivery) to the telephone.
Page 542 Settings Accounts Configuring and Operating a Function Key for Enabling/Disabling Use of an Account – Save your settings before you leave the screen. Using the Telephone to Configure the Function Key for Use of an Account 1. Tap on All apps > Function keys. 2.
Page 543: Entering An Account Name
Settings Accounts Entering an Account Name Entering an Account Name The account's name is used to identify it. You can enter the account name as follows: • Separately for each account • Using the configuration manager • Using the telephone Using the Configuration Manager to Enter an Account Name 1.
Page 544: Selecting A Provider/Pbx
Settings Accounts Selecting a Provider/PBX – Make further settings. Selecting a Provider/PBX Accounts can be created with different providers/PBXs and then selected. You can use the telephone or configuration manager to create profiles for providers/PBXs as described below: • Under Settings > Providers & PBXs (see chapter Settings > Providers & PBXs. •...
Page 545: Enabling/Disabling Use As A System Telephone
– Make further settings. Enabling/Disabling Use as a System Telephone The telephone can be used as a system telephone on no more than one account and so control the following functions in an Auerswald PBX: • External line transfer • Boss/secretary function •...
Page 546 Note: If the telephone is enabled as a system telephone for an account, all the PINs and passwords, and also the prefixes entered for this account are overwritten by the PBX. To use this telephone as an Auerswald system telephone, the following Auerswald PBX is required: • COMpact 4000 •...
Page 547 Using the Telephone to Enable/Disable Use as a System Telephone Requirements: – Connection to one of the following Auerswald PBXs: COMpact 4000, COMpact 5000/R and COMmander 6000/R/RX with firmware version 5.4A or higher or COMmander Basic.2 (19"), COMmander Business (19"), COMpact 5010 VoIP, COMpact 5020 VoIP with firmware version 4.2A or higher...
Page 548: Enabling Use As The Default Account
The current account status is displayed in the Account overview and in the Account settings dialogue like this: Auerswald system telephony enabled. Auerswald system telephony disabled. If the telephone is not a system telephone on any account, only the additional PBX accounts, over which direct exchange line access is possible, are available.
Page 549: Entering A Username For An Account
Your VoIP provider will supply you with your username along with all the other data you require to access your account. If your telephone is connected to an Auerswald PBX, the username entered when configuring the PBX is the same as the telephone's internal telephone number (MSN).
Page 550 Settings Accounts Entering a Username for an Account • Using the configuration manager • Using the telephone Using the Configuration Manager to Enter a Username for an Account Requirements: – Knowledge of the internal telephone number for the telephone entered in the PBX configu- ration, or the username assigned by the VoIP provider 1.
Page 551: Entering A Password For An Account
Your VoIP provider will supply you with your password along with all the other data you require to access your account. If your telephone is connected to an Auerswald PBX, the password you entered when configuring the PBX is the same as the password for the telephone.
Page 552: Entering An Authentication Id
You need this ID to enable you to access the account. However, if your VoIP provider did not issue you with an authentication ID, or if your telephone is connected directly to an Auerswald PBX, simply leave this field empty. You can enter the authentication ID as follows: •...
Page 553 Settings Accounts Entering an Authentication ID Using the Configuration Manager to Enter an Authentication ID Requirements: – Knowledge of the authentication ID assigned by the VoIP provider, if required 1. Open the Settings > Accounts page. 2. In the line that contains the required account, click Configure. 3.
Page 554: Entering A Country And Area Code
Note: The country and area code of this account are replaced by the prefixes stored in the PBX as soon as the use of this telephone as a system telephone on an Auerswald PBX is enabled. You can enter the country and area codes as follows: •...
Page 555 Settings Accounts Entering a Country and Area Code Up to 12 digits Digits 4. Open the Country list field and select a country from the list. The prefix of the selected country is displayed in the Country code field. Note: You can also enter the country code directly in the Country code field (with 00, max.
Page 556: Configuring The Connection Type
Settings Accounts Configuring the Connection Type Note: You can also enter the country code directly in the Country code field (with 00, max. six digits). However, this input is overwritten as soon as you select a different country. Further steps: –...
Page 557: Entering A Ddi Main Number
Settings Accounts Entering a DDI Main Number – For SIP trunking, enter the DDI main number. – Make further settings on the configuration page. – Save your settings before you leave the page. Using the Telephone to Set the Connection Type 1.
Page 558 Settings Accounts Entering a DDI Main Number Using the Configuration Manager to Enter a DDI Main Number Requirements: – Set connection type is SIP trunking 1. Open the Settings > Accounts page. 2. In the line that contains the required account, click Configure. 3.
Page 559: Entering Telephone Numbers
Settings Accounts Entering Telephone Numbers Entering Telephone Numbers Depending on whether you have selected Standard connection or SIP trunking as the connection type, this is where you input the internal telephone numbers (MSNs) or the exten- sions (DDIs) of your telephone. In addition, you can assign a specific ringtone to each number. You can enter telephone numbers as follows: •...
Page 560 Settings Accounts Entering Telephone Numbers to the DDI main number, or a multiple subscriber telephone number (MSN) adopted from an earlier ISDN connection to the VoIP connection. 9. Select the required ringtone from the Ringtone list field. 10. Tap on OK. Further steps: –...
Page 561: Create Blf Resource List Subscription
The VoIP provider provides the appropriate URI for this purpose. Note: This function is currently not available on Auerswald PBXs. You can create a BLF resource list subscription as follows: • Separately for each account •...
Page 562: Configuring The Voice Mailbox (Sip Account )
Configuring the Voice Mailbox (SIP Account ) Using the Telephone to Create a BLF Resource List Subscription Requirements: – Not operated on an Auerswald PBX – Knowledge of the VoIP provider's subscription URI 1. Tap on All apps > Settings > Accounts.
Page 563 Settings Accounts Configuring the Voice Mailbox (SIP Account ) Note: The voice mailbox (SIP account) is only available on the PBXs COMpact 4000, COMpact 5000/R and COMmander 6000/R/RX (at least firmware version 6.4A of the PBX). You can configure the voice mailbox as follows: •...
Page 564 Settings Accounts Configuring the Voice Mailbox (SIP Account ) 8. Tap on OK. 9. Tap on Number for fetching voice messages and enter the telephone number for retrieving messages. Possible entries: Up to 40 digits Digits and the characters * and # Note: This telephone number is used to fetch messages, by pressing the message key and, if required, a function key to which the MWI function is assigned.
Page 565 Settings Accounts Configuring the Voice Mailbox (SIP Account ) Further steps: – Make further settings. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 566: Sound
Settings Sound Switching Silent Mode On/Off Sound The telephone uses sound to tell you about phone calls, notifications, alarms and selections on the display. You can select the sounds you want, set their volume and also mute specific sounds as required. You can also add other, additional ringtones to the telephone. Switching Silent Mode On/Off If silent mode is enabled, all sounds of the telephone are muted (except for wake-up calls and media playback).
Page 567: Setting The Volume
Settings Sound Setting the Volume Switches silent mode on. All sound signals are switched to mute (apart from the alarm and media playback). Switches silent mode off. Setting the Volume You can set the following volume levels on the telephone: •...
Page 568: Setting The Headset Microphone Gain
Settings Sound Setting the Headset Microphone Gain 2. Under General, tap on Volume. 3. Tap on the relevant slider and drag the handle to the required position. 4. Tap on OK. Setting the Headset Microphone Gain If required you can set the headset microphone gain, to adjust the volume of your voice to suit your call partner.
Page 569: Setting A Default Ringtone
Settings Sound Setting a Default Ringtone Setting a Default Ringtone You can set a default ringtone as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Set a Default Ringtone 1. Open the Settings > Sound page. 2.
Page 570: Identifying Different Types Of Calls
Settings Sound Identifying Different Types of Calls 4. Tap on OK. Identifying Different Types of Calls A number of different sounds have been provided to help the user to identify different types of incoming calls. The sounds can be assigned to the different call types, group numbers, account numbers and callers.
Page 571: Setting A Call Type-Dependent Ringtone
Settings Sound Setting a Call Type-dependent Ringtone 5. Sound set for the "internal priority call " call type 6. Sound set for a certain account number, if this number has been dialled by the caller 7. Sound set for a certain group number, if this group has been called 8.
Page 572: Setting A Group-Dependent Ringtone
Settings Sound Setting a Group-dependent Ringtone 3. Tap on the required call type. 4. In the Select a ringtone list field, select the required ringtone. 5. Tap on OK. Setting a Group-dependent Ringtone You can assign a specific ringtone to each of the different groups. You can assign a ringtone as follows: •...
Page 573: Switching Silence On User Proximity On/Off (Only Comfortel 3500)
Settings Sound Switching Silence on User Proximity On/Off (only COMfortel 3500) 4. Tap on Group number and enter the number in the entry field. Possible entries: Up to 40 digits Digits and characters * and # 5. Tap on OK.
Page 574: Switching Audible Selection On/Off
Settings Sound Switching Audible Selection On/Off 4. Tap on OK. Switching Audible Selection On/Off If the Audible selection function is switched on you hear a sound when you make a selection on screen. You can switch audible selection on/off as follows: •...
Page 575: Configuring And Operating A Function Key For The Ringtone
Settings Sound Configuring and Operating a Function Key for the Ringtone The difference between this function and the do-not-disturb function on the PBX is that you can still receive phone calls here. However, you are not notified about calls with an audible ringtone, just a visual display.
Page 576 Settings Sound Configuring and Operating a Function Key for the Ringtone Using the Configuration Manager to Configure and Use a Function Key for the Ringtone 1. Open the Applications > Function keys page. 2. In the Key selection list field, select the key group whose keys you would like to define.
Page 577 Settings Sound Configuring and Operating a Function Key for the Ringtone Further steps: – Save your settings before you leave the page. Using the Telephone to Configure and Use a Function Key for the Ringtone 1. Tap on All apps > Function keys. 2.
Page 578: Display And Leds
You can configure the telephone to suit the needs of the user by setting the display. Setting the Brightness of the Display You can adapt the brightness of the display to your requirements. The COMfortel 3500 is additi- onally provided with a brightness sensor on the display which is used to automatically adjust the background lighting of the display to suit ambient light levels.
Page 579: Setting The Sensitivity Of The Proximity Sensor (Only Comfortel 3500)
Setting the Sensitivity of the Proximity Sensor (only COMfortel 3500) 1. Tap on All apps > Settings > Display & LED > Brightness. 2. Only COMfortel 3500: Select or clear the Automatic brightness check box. Switches automatic brightness adjustment on.
Page 580: Power Save Mode And Display Lock
If the telephone is operated on an Auerswald PBX, the display lock with power save mode can be switched on and off by a configuration that has been set in the PBX (time control).
Page 581: Configuring The Power Save Mode
Settings Display and LEDs Configuring the Power Save Mode No automatic lock: No display lock. 15 seconds to 30 minutes: Switches on the display lock after the selected time. Further steps: – Save your settings before you leave the screen. Using the Telephone to Set the Display Lock 1.
Page 582: Switching Configuration-Dependent Display Lock
• Using the telephone Using the Configuration Manager to Configure Configuration-dependent Display Lock Requirements: – Operation on an Auerswald PBX – At least two configurations configured in the PBX 1. Open the Settings > Display & LED page. 2. Under Configuration-dependent display lock, enter the ID number of the required configuration in the Configuration ID entry field.
Page 583: Switching Off The Display In Power Save Mode
– Save your settings before you leave the page. Using the Telephone to Configure Configuration-dependent Display Lock – Operation on an Auerswald PBX – At least two configurations configured in the PBX 1. Tap on All apps > Settings > Display & LED.
Page 584: Configuring And Operating A Function Key For Display Lock
Settings Display and LEDs Configuring and Operating a Function Key for Display Lock Completely switches off the display in power save mode. Dims the display in power save mode. Configuring and Operating a Function Key for Display Lock If you press the key you switch the display lock on immediately. Note: As the function key LEDs are switched off, you cannot use them to tell you which status the functions currently have.
Page 585 Settings Display and LEDs Configuring and Operating a Function Key for Display Lock Note: To change the settings for a function key that already has a function assigned to it, click that key. The current settings for the key assignment are displayed. 5.
Page 586: Switching Off Display Lock
Power save mode can be disabled by pressing a key or, on the COMfortel 3500, also by using gestures. You can disable power save mode as follows: • Using the telephone –...
Page 587 Settings Display and LEDs Configuring the Message Key LED If you find the LED signalling disruptive or bothersome, it can be switched off. LED Signalling on the Key: No new entries are present. All the entries in the list have been viewed, but have not yet been deleted.
Page 588: Configuring The Display Led (Only Comfortel 3500)
Settings Display and LEDs Configuring the Display LED (only COMfortel 3500) Configuring the Display LED (only COMfortel 3500) The display LED provides information about the telephone's operating mode. If you find the LED signalling disruptive or bothersome, it can be switched off.
Page 589 Settings Display and LEDs Configuring the Display LED (only COMfortel 3500) Show alerting and calls: Indicates the status of the call. Show alerting, calls and headset activation: Indicates the status of the call and also headset operation. Show alerting, calls and new messages: Indicates the status of the call and also new messages.
Page 590: Privacy And Security
Settings Privacy and Security Resetting to Factory Settings Privacy and Security The privacy and security settings enable you to manage personal data, to configure the call log and to configure the screen and phone lock. In addition, you can make various settings for device administration and credential storage.
Page 591: Switching Call Logging On/Off
Settings Privacy and Security Switching Call Logging On/Off Further steps: – Put the telephone into service (see Commissioning Instructions). Using the Telephone to Restore Factory Settings 1. Tap on All apps > Settings > Privacy & security > Factory data reset. 2.
Page 592 Settings Privacy and Security Switching Call Logging On/Off You can enable or disable call logging as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch Call Logging On/Off 1. Open the Settings > Privacy & security > Call log page. 2.
Page 593: Configuring The Phone Lock (Entering A Password/Pin)
Settings Privacy and Security Configuring the Phone Lock (Entering a Password/PIN) Switches call logging for incoming calls on. Switches call logging for incoming calls off. If you have switched on call logging for incoming calls, you can set which calls are to be saved in the call log.
Page 594: Disabling The Phone Lock
Settings Privacy and Security Disabling the Phone Lock 4 - 16 digits Digits Tap on OK. Enter the PIN again and tap on OK. • Enter password: Tap on Phone lock with own password. Enter the required password. Possible entries: 4 to 16 digits Digits and characters At least one letter...
Page 595: Device Administrators
Settings Privacy and Security Device Administrators Device Administrators vice administrators are applications to which you have assigned this authorisation, e.g. e-mail and calendar applications. Usually this authorisation is required when a user is creating an account for the application, if the account has to configure server-specific security guidelines on the telephone.
Page 596: Installing From Sd Card
Settings Privacy and Security Installing from SD Card – Password entered for the credential storage 1. Tap on All apps > Settings > Privacy & security. 2. Select or clear the Use secure credentials check box under Credential storage. Applications have access to the credential storage and can call certificates and login information.
Page 597: Entering A Password For The Credential Storage
Settings Privacy and Security Entering a Password for the Credential Storage Entering a Password for the Credential Storage You must enter a password before you can use the credential storage. You can change the password at any time. You can enter the password for using the credential storage as follows: •...
Page 598: Rights Management
When the telephone is running on an Auerswald PBX, the PBX sets the passwords for the administrator and sub-administrator. The PBX overwrites manual settings.
Page 599: Configuring Permissions For Functions
Settings Privacy and Security Configuring Permissions for Functions None: No block, the setting is available for users, sub-administrators and administrators. Sub-administrator: The setting is available for sub-administrators and administrators. Administrator: The setting is only available for administrators. Further steps: – Save your settings before you leave the page. Using the Telephone to Configure Permissions for Settings 1.
Page 600 Settings Privacy and Security Configuring Permissions for Functions Using the Configuration Manager to Configure Permissions for Functions 1. Open the Settings > Permissions > Permissions for functions page. 2. Select one of the following options for the setting to be blocked: None: No block, the setting is available for users, sub-administrators and administrators.
Page 601: Applications
Important: If additional applications are installed, this can restrict the telephone's ability to function even up to the point of unusability. When the Auerswald service team checks the telephone, it is reset to its factory settings. This process removes any previously installed applications and data, so these must then be reinstalled separately.
Page 602: Managing Applications
Settings Applications Managing Applications – Permitted installation of applications 1. Open the Settings > Applications > Applications page. 2. Select or clear the Unknown sources check box. Permits the installation of applications of unknown origin. Prevents the installation of applications of unknown origin. Further steps: –...
Page 603: Managing Running Services
Settings Applications Managing Running Services Managing Running Services You can view and manage the active or buffered services. You can manage running services as follows: • Using the telephone 1. Press the Menu key. 2. Tap on Manage applications. The Manage applications page opens. For more information, see the Settings > Applications >...
Page 604: Configuring Options For Application Development
Settings Applications Configuring Options for Application Development • All: Displays all the applications installed on the telephone (internal storage). • On SD card: Displays all the applications installed on the SD card. • Running: Shows all the active or buffered services currently running in the telephone's RAM.
Page 605 Settings Applications Configuring Options for Application Development Note: We recommend you only set these options for development purposes. You will find more information about application development on the Android developer website at http://developer.android.com. You can configure the options for application development as follows: •...
Page 606: Synchronising
Settings Synchronising Switching Background Data Synchronisation On/Off Synchronising Synchronising enables you to compare data between the telephone and different synchroni- sation sources, e.g. PBXs or provider servers. You can specify which accounts and data are to be synchronised, e.g.: • PBX telephone book (contacts) •...
Page 607: Switching Automatic Synchronisation On/Off
Settings Synchronising Switching Automatic Synchronisation On/Off Switching Automatic Synchronisation On/Off If the automatic synchronisation function is switched on, the applications can synchronise your data automatically at any time. If the automatic synchronisation function is switched off, you can synchronise the data manually if required.
Page 608: Synchronising An Account Manually
Settings Synchronising Synchronising an Account Manually Enables account element synchronisation. Disables account element synchronisation. Note: If the synchronising function is switched off, any data that has already been synchronised is not deleted from the telephone. The current status of the account is displayed like this in the All apps > Settings > Synchronisation dialog: Account is synchronised automatically.
Page 609: Creating An Account
For example , you can use the Mail application to add e-mail accounts. Note: If you are using an Auerswald PBX, the accounts used for synchroni- sation with the PBX are created automatically. The PBX's telephone book is automatically synchronised with the application contacts .
Page 610 Settings Synchronising Deleting an Account A dialogue in which you confirm the deletion opens. 4. Tap on Remove account. COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 611: Language And Keyboard
Settings Language and Keyboard Configuring the Language on the Telephone Language and Keyboard You can configure the telephone to suit the particular local language by setting the language for the display and the keyboard. You can also create your own dictionary to make it easier for you to input text on the telephone.
Page 612: Setting Up A Dictionary
Settings Language and Keyboard Setting up a Dictionary Setting up a Dictionary You can set up a dictionary for your telephone. All the words contained in the dictionary are used for the following functions under Select application > Settings > Language & keyboard: •...
Page 613: Telephone Keyboard Settings
Settings Language and Keyboard Telephone Keyboard Settings • Pop-up on key press: Tap on a key on the Android keyboard to briefly display the selected character in a larger font size. • Touch to correct words (only in connection with User dictionary) •...
Page 614: Date And Time
Settings Date and Time Setting the Date and Time Manually Date and Time The telephone's status line displays the date and time. If the telephone is in its idle state, the date and time are also displayed on the display. The date and time are needed to log incoming and outgoing calls and to control the telephone functions, e.g.
Page 615 Settings Date and Time Setting the Date and Time Manually Time using the format hh:mm to 12: Hours ("hh") to 59: Minutes ("mm") 5. If you have cleared the Use 24-hour format check box, you should then select the AM or PM option, in the Time list field, to specify whether the time is to apply in the morning or in the afternoon.
Page 616: Switching Automatic Update Of The Phone Time Over The Network On/Off
Settings Date and Time Switching Automatic Update of the Phone Time over the Network On/Off Switching Automatic Update of the Phone Time over the Network On/Off If you have input a time server (NTP server) address and enabled the automatic time update function, the telephone accesses the exact time from the Internet.
Page 617: Configuring The Time Zone
Settings Date and Time Configuring the Time Zone Configuring the Time Zone You should set the correct time zone so that all data with a time stamp, e.g. entries in the caller list, calender entries or e-mails, are displayed on the telephone with the correct time. Note: When the time zone is being changed, all data with a time stamp is adapted to the changed time zone.
Page 618 Settings Date and Time Switching 24-hour Format On/Off You can toggle between 12-hour and 24-hour formats as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch 24-hour Format On/Off 1. Open the Settings > Date & time page. 2.
Page 619: Configuring The Date Format
Settings Date and Time Configuring the Date Format Configuring the Date Format You can display the date in a number of different formats. You can configure the date and time as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Date Format 1.
Page 620: Emergency Numbers
Settings Emergency Numbers Creating Emergency Numbers Emergency Numbers Even after the display lock with phone lock has been activated, it is still possible to initiate emergency calls (dialling of emergency numbers entered in the telephone/in the PBX). Creating Emergency Numbers In addition to the emergency numbers entered in the PBX, you can create up to ten other emergency numbers on your telephone.
Page 621 Settings Emergency Numbers Creating Emergency Numbers Up to 64 digits Digits and characters 6. Tap on OK. 7. Tap on Account to use and select an account to assign the number to an account (default setting unspecified). Note: The assignment of an account to a number is only accepted when the number is dialled if you dial the number using the Contacts application.
Page 622: Location
Settings Location Setting the Location Location Some applications and websites require the location of the telephone (GPS coordinates) to enable them to execute location-specific functions. You can set the location in the telephone so that you can also use these functions without a GPS receiver. Setting the Location You can set the location as follows: •...
Page 623 Settings Location Setting the Location 2. Tap on Latitude and enter the GPS-co-ordinates in the relevant entry field. Possible entries: GPS coordinates in decimal places (example: 52.271598) Note: You can find out your exact location from the relevant Internet sites or with a GPS receiver or smart phone.
Page 624: Telephone Information
Settings Telephone Information Displaying Telephone Information Telephone Information If required you can display detailed information about your telephone: • Legal information (Open Source licenses) • Hardware (power supply, serial number, MAC address, Bluetooth address, upgrades) • Availability (call forwarding, answering machine, voice mailbox) •...
Page 625: Ip Camera
Settings IP Camera Configuring an IP Camera IP Camera The COMfortel 3200/3500 supports the connection of IP cameras, for example to monitor and control door stations. You can display an IP camera as follows: • Using the IP camera application •...
Page 626: Deleting An Ip Camera
Settings IP Camera Deleting an IP Camera The configuration page for the IP camera opens. Further steps: – Make further settings on the configuration page. – Save your settings before you leave the page. Using the Telephone to Configure an IP Camera 1.
Page 627: Entering An Ip Camera Name
Settings IP Camera Entering an IP Camera Name 3. Click Delete. The selected IP camera is deleted. Using the Telephone to Delete an IP Camera 1. Tap on All apps > Settings > IP camera. 2. Touch and hold the name of the IP camera. 3.
Page 628: Configuring The Ip Address Of An Ip Camera
Settings IP Camera Configuring the IP Address of an IP Camera 1. Tap on All apps > Settings > IP camera. 2. Tap on the name of the IP camera. 3. Tap on Name and then enter a name in the entry field. Possible entries: Up to 64 digits Digits and characters 4.
Page 629: Switching The Full Screen Mode On/Off
Settings IP Camera Switching the Full Screen Mode On/Off 2. Tap on the name of the IP camera. 3. Tap on IP camera IP/URL and then enter the IP address/URL of the IP camera in the entry field. Possible entries: IP address with a range of 0 to 255 (example: 192.168.0.240) URL (example: ipcam.uk) 4.
Page 630: Configuring The Image Scale
Settings IP Camera Configuring the Image Scale – Save your settings before you leave the page. Using the Telephone to Switch the Full Screen Mode On/Off 1. Tap on All apps > Settings > IP camera. 2. Tap on the name of the IP camera. 3.
Page 631: Switching Image Centring On/Off
Settings IP Camera Switching Image Centring On/Off 1. Tap on All apps > Settings > IP camera. 2. Tap on the name of the IP camera. 3. Tap on Image scale in % and then enter the required image scale in the entry field. Possible entries: (reduced) to (strongly enlarged)
Page 632: Configuring The Image Frequency
Settings IP Camera Configuring the Image Frequency 1. Tap on All apps > Settings > IP camera. 2. Tap on the name of the IP camera. 3. Select or clear the Centre mage check box. Switches image centring on. Switches image centring off. Configuring the Image Frequency You can configure the image frequency.
Page 633: Entering A Username For An Ip Camera
Settings IP Camera Entering a Username for an IP Camera Using the Telephone to Configure the Image Frequency 1. Tap on All apps > Settings > IP camera. 2. Tap on the name of the IP camera. 3. Tap on Image frequency and select the required image frequency in the list field: Note: If only one image has been selected, only one image will be displayed, the display will not be updated.
Page 634: Entering A Password For An Ip Camera
Settings IP Camera Entering a Password for an IP Camera Using the Telephone to Enter a Username for an IP Camera 1. Tap on All apps > Settings > IP camera. 2. Tap on the name of the IP camera. 3.
Page 635: Switching Increased Security On/Off
Settings IP Camera Switching Increased Security On/Off 2. Tap on the name of the IP camera. 3. Tap on Password and enter the password in the entry field. Possible entries: Up to 64 digits Digits and characters 4. Tap on OK. Switching Increased Security On/Off If increased security is enabled, the picture from the IP camera is only displayed in the telephony app when an incoming call is received.
Page 636: Configuring The Function Key For An Ip Camera
Settings IP Camera Configuring the Function Key for an IP Camera 2. Tap on the name of the IP camera. 3. Under Access data, select or clear the Increased security check box. Switches increased security on. Switches increased security off. Configuring the Function Key for an IP Camera Press the key to start an application to display the IP camera.
Page 637 Settings IP Camera Configuring the Function Key for an IP Camera Note: To change the settings for a function key that already has a function assigned to it, click that key. The current settings for the key assignment are displayed. 5.
Page 638: Configuring A Link Between An Ip Camera And A Contact
Settings IP Camera Configuring a Link Between an IP Camera and a Contact 4. Tap on IP camera. The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Digits and characters Note: The key description is used for printing the label and in the display.
Page 639: Configuring The Ip Camera Control
Settings IP Camera Configuring the IP Camera Control 7. In the IP camera list field, select the required IP camera. 8. Only for links to a door terminal: Tap on DTMF signal open door and enter the DTMF signal to open the door in the entry field. Possible entries: Digits and characters * and # 9.
Page 640 Settings IP Camera Configuring the IP Camera Control Left: Swivels the camera to the left when you press the left key of the direc- tional pad. Example: http://root:pass@192.168.0.240/cam-cgi/com/ptz.cgi?move=left Right: Swivels the camera to the right when you press the right key of the directional pad.
Page 641 Settings IP Camera Configuring the IP Camera Control Left: Swivels the camera to the left when you press the left key of the direc- tional pad. Example: http://root:pass@192.168.0.240/cam-cgi/com/ptz.cgi?move=left Right: Swivels the camera to the right when you press the right key of the directional pad.
Page 642: Service And Maintenance
Service and Maintenance Service and Maintenance This chapter describes functions that are useful in a variety of situations, including servicing. They include functions for deleting, saving and restoring data, either if a disruption occurs, or when the telephone or the PBX is replaced. Topics –...
Page 643: Data Backup
Service and Maintenance Data Backup Creating a Backup Data Backup During a data backup, a backup file is created that contains the configuration and/or other data and settings for the telephone. Creating a Backup Important: Note the following legal notes before creating the data backup. The data backup contains the following legally protected components: - Configuration of the telephone - Names of internal subscribers...
Page 644: Restoring A Backup
Service and Maintenance Data Backup Restoring a Backup Using the Configuration Manager to Create a Backup 1. Open the Settings > Backup page. 2. Under Create backup next to Create a backup of your data on your PC, click Read. 3.
Page 645 Service and Maintenance Data Backup Restoring a Backup • Using the telephone Using the Configuration Manager to Save a Backup in the Telephone Requirements: – A backup file saved on the hard disk 1. Open the Settings > Backup page. 2.
Page 646: Update And Provisioning
Service and Maintenance Update and Provisioning Update and Provisioning Variants Update and Provisioning Update An update involves installing a new version of the firmware to solve problems and integrate new features. Here, the device sets up a connection with an update server, over which it receives the latest firmware.
Page 647 To get information about the firmware version that is currently saved in the telephone, select All apps > Settings > Phone info or, in the configuration manager, click the Auerswald logo with the left-hand mouse button. 1. Open the Settings > Update & provisioning page.
Page 648 To get information about the firmware version that is currently saved in the telephone, select All apps > Settings > Phone info or, in the configuration manager, click the Auerswald logo with the left-hand mouse button. 1. Tap on All apps > Settings > Update & provisioning.
Page 649: Configuring The Schedule For Updates And Provisioning
– After a firmware update you usually require a new version of the instructions. Current instruc- tions can be found in the internet (see www.auerswald.de/service). – To enable you to use new features after a firmware update on the telephone you often also need to update the firmware on the PBX.
Page 650: Entering The Address Of The Provisioning Server
Service and Maintenance Update and Provisioning Entering the Address of the Provisioning Server – Save your settings before you leave the page. Using the Telephone to Configure the Schedule for Updates and Provisioning 1. Tap on All apps > Settings > Update & provisioning. 2.
Page 651: Switching Automatic Provisioning On/Off
Service and Maintenance Update and Provisioning Switching Automatic Provisioning On/Off IP address with a range of 0 to 255 (example: 103.103.103.103) URL (example: provisioningserver.uk) Further steps: – Save your settings before you leave the page. Using the Telephone to Enter the Address of the Provisioning Server 1.
Page 652 Service and Maintenance Update and Provisioning Switching Automatic Provisioning On/Off – Address of the DNS server entered on the Settings > Network page – A schedule is configured on the Settings > Update & provisioning page – The address of the provisioning server must be entered on the Settings > Update & provi- sioning page –...
Page 653: Switching Provisioning With Dhcp Data On/Off
Service and Maintenance Update and Provisioning Switching Provisioning with DHCP Data On/Off Switching Provisioning with DHCP Data On/Off If provisioning with DHCP data is switched on, the telephone will receive the IP address of the provisioning server from a DHCP server. In addition to IP addresses, it is also possible to transmit further data to control the provisioning process.
Page 654 – After a firmware update you usually require a new version of the instructions. Current instruc- tions can be found in the internet (see www.auerswald.de/service). – To enable you to use new features after a firmware update on the telephone you often also need to update the firmware on the PBX.
Page 655: Entering The Address Of The Update Server
Service and Maintenance Update and Provisioning Entering the Address of the Update Server Entering the Address of the Update Server To automatically update the firmware you must enter the address of the update server. The address of the update server is already entered in the factory settings. However, if it is not present, or if you would like to change the address, follow the instructions below.
Page 656: Configuring Automatic Update Via The Update Server
Service and Maintenance Update and Provisioning Configuring Automatic Update via the Update Server Configuring Automatic Update via the Update Server For an automatic update the system checks whether a new firmware update is available on the update server, at the set point in time. If an update is available, the new firmware is loaded into the telephone if the automatic installation of updates is selected.
Page 657 – After a firmware update you usually require a new version of the instructions. Current instruc- tions can be found in the internet (see www.auerswald.de/service). – To enable you to use new features after a firmware update on the telephone you often also need to update the firmware on the PBX.
Page 658: Triggering An Update Test
– After a firmware update you usually require a new version of the instructions. Current instruc- tions can be found in the internet (see www.auerswald.de/service). – To enable you to use new features after a firmware update on the telephone you often also need to update the firmware on the PBX.
Page 659 – After a firmware update you usually require a new version of the instructions. Current instruc- tions can be found in the internet (see www.auerswald.de/service). – To enable you to use new features after a firmware update on the telephone you often also need to update the firmware on the PBX.
Page 660: Restoring Previous Firmware
– After a firmware update you usually require a new version of the instructions. Current instruc- tions can be found in the internet (see www.auerswald.de/service). – To enable you to use new features after a firmware update on the telephone you often also need to update the firmware on the PBX.
Page 661: Configuration Via Sip Messages
SIP messages and configure a configuration server in the whitelist for configuration via SIP messages. Note: You will find further information about configuration via SIP messages on the Internet (see www.auerswald.de/service under Developer.) Switching Configuration via SIP Messages On/Off You can switch configuration via SIP messages on and off as follows:...
Page 662: Configuring A Whitelist For Configuration Via Sip Messages
Service and Maintenance Update and Provisioning Configuring a Whitelist for Configuration via SIP Messages • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch Configuration via SIP Messages On/Off 1. Open the Settings > Update & provisioning screen. 2.
Page 663 Service and Maintenance Update and Provisioning Configuring a Whitelist for Configuration via SIP Messages • Using the telephone Using the Configuration Manager to Configure a Whitelist for Configuration via SIP Messages Requirements: – Configuration via SIP messages enabled under Settings > Update & provisioning 1.
Page 664: Storage
Service and Maintenance Storage Removing and Providing an SD Card Storage The telephone is supplied with an SD card on which additional multimedia files and downloads from applications can be saved. SD cards with a capacity of between 2 GB and 32 GB can be used.
Page 665 Service and Maintenance Storage Formatting an SD card Note: While the inserted SD card is being formatted, all data present on it is deleted. You can format the SD card as follows: • Using the telephone 1. Tap on All apps > Settings > Storage. 2.
Page 666: Shutting Down And Rebooting The Telephone
Service and Maintenance Shutting Down and Rebooting the Telephone Formatting an SD card Shutting Down and Rebooting the Telephone It is possible to turn the telephone off completely. To do this, it can be shut down like a computer. If required, the telephone can also be rebooted. You can perform the shutdown and reboot as follows: •...
Page 667: Service Data
Service and Maintenance Service Data Recording a Service Data Log Service Data You can record different types of data logs in case the telephone malfunctions. These logs can then be forwarded to the relevant departments (Service, Development) for troubleshooting. Recording a Service Data Log If you observe malfunctions of the telephone which are not due to operating errors or external circumstances, these malfunctions can be analysed with the help of the service data.
Page 668: Recording The Network Data Stream
If you want to provide the recorded data to your specialised dealer or to Auerswald for the purpose of error analysis, you have to ensure that the applicable legal requirements are met. You can record the netword data stream as follows: •...
Page 669 Service and Maintenance Service Data Recording the Network Data Stream 1. Open the Log files > Network data stream. 2. Enter in the entry field to accept the legal notes. 3. Click Start trace. Recording of the network data stream starts. 4.
Page 670: Index
Index Index Account .............................. 540 account ............................. 535 account name ..........................543 authentication ID ........................552 BLF resource list subscription ....................561 country code ..........................554 creating ............................535 DDI main number ........................557 default account .......................... 548 deleting ............................537 local area code ..........................
Page 671 Index Android version ..........................624 announcements ........................356, 442 Default announcement (answering machine) ............... 356 deleting (answering machine) ..................365, 366 deleting (voice mailbox) ......................444 own announcement on/off ....................... 443 recording (answering machine) ....................360 recording (voice mailbox) ......................442 switching on/off (answering machine) ..................
Page 672 Index Answering machine .......................... 59 answering machine announcement, deleting ......................365 announcement, on/off ....................... 361 announcement, uploading ....................... 358 answering machine list ......................367 attach incoming message as file, on/off ................. 325 basic settings ..........................295 call acceptance .......................... 304 call acceptance readiness .......................
Page 673 Index answering machine (continued) recordings, forwarding by e-mail ..................... 370 recordings, listening to ......................369 remote access ........................... 346 remote access, configuring ...................... 347 remote access, performing ...................... 351 separator tone ........................... 296 test e-mail, sending ........................327 voice memos ..........................
Page 674 Index application overview ......................... 45 applications ............................55 access to credential storage ....................595 App Shop ............................59 Browser ............................59 Calculator ............................. 63 Calendar ............................63 clearing data ..........................603 Clock ............................. 63 configuration ..........................601 configuring options for development ..................
Page 675 Index automatic word correction ......................612 availability information ..........................624 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 676 Index back key ............................. 36 backup creating ............................643 restoring ............................. 644 bandwidth amplification ........................145 on/off ............................145 BLF resource list subscription ....................... 561 Bluetooth ............................457 creating a connection ....................... 464 device for device surveillance ....................465 device surveillance on/off ......................
Page 677 Index call ............................... 98 accepting ............................86 anonymous ..........................184 answering another phone (pick-up) ..................252 call waiting, accepting ........................ 90 call waiting, forwarding ....................... 90 call waiting, ignoring ........................91 changing subscribers ........................ 101 ending ............................99 forwarding ............................ 87 hands-free calling ........................110 hands-free calling, off...
Page 678 Index call acceptance readiness ......................299 call acceptance time ........................304 call deflection (forwarding a call) ..................... 87 call forwarding ..........................157 Bluetooth link ..........................466 external telephone number variations ..................157 external telephone numbers ....................172 immediate ........................... 159 subscriber variations .........................
Page 679 Index call recording time ........................... 310 call take-over pick-up ............................252 pick-up during ongoing call ...................... 252 call transfer ............................103 call types (group) ..........................213 call waiting ............................180 accepting ............................90 call, ignoring ..........................91 calls ............................... 89 door knocks ..........................
Page 680 Index completing words automatically ....................612 conference call ..........................107 connecting the other two conference call partners to each other ........108 ending a call with one conference call partner ..............108 ending completely ........................109 options ............................107 configuration dictionary ............................
Page 681 Index connections ............................42 contact ............................115, 116 adopting a number from a list of telephone numbers ............127 adopting a telephone number from dial preparation ............126 adopting telephone numbers into other dialogs ..............127 creating ............................118 default telephone number ......................116 deleting ............................
Page 682 Index data backup ............................643 data comparison ..........................606 data protection ..........................590 date ..............................614 date format ..........................619 setting manually ........................614 declaration of conformity ....see leaflet "Conditions of Guarantee, Information Service" default account ..........................548 deleting ...............................
Page 683 Index directional pad ........................... 36 display ............................37, 578 application overview ........................45 brightness ........................... 578 configuring the display LED ..................... 588 language ............................611 ............................... 40 lock .............................. 580 ..............................583 operation via directional pad ..................... 36 power save mode ........................
Page 684 Index door function ............................ 197 function key ..........................199 using ............................197 DoS attack (protection) ........................486 DTMF signalling ..........................515 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 685 Index element adding ............................47 deleting ............................47 moving ............................47 status info ............................. 49 e-mail ............................381, 386 account ..........................381, 382 deleting ............................386 forwarding ..........................386 internationalisation ........................339 language template ........................339 reading ............................386 replying ............................
Page 686 Index entry fields ............................52 environment ........see leaflet "Conditions of Guarantee, Information Service" environmental notice ......................... 30 Ethernet ............................468 exchange ActiveSync account configuring ..........................384 creating ............................382 exchange line access number ....................... 521 exchange line numbers use, on/off ..........................
Page 687 Index factory settings, resetting ....................... 590 favourites contact ............................125 fax box archive ............................454 archive, moving a message ..................... 454 archive, opening ........................454 message list ..........................430 message list, opening ....................... 432 messages, deleting ........................437 messages, distributing ......................
Page 688 Index function key ............................33 announcement before answering ................... 140 answering machine list ......................372 answering machine, forwarding by e-mail ................328 answering machine, readiness ....................300 answering maching, announcements ..................362 automatic bandwidth amplification ..................146 Bluetooth ............................ 459 boss key .............................
Page 689 Index function key (continued) voice mailbox, message forwarding ..................415 voice mailbox, message list ..................... 438 voice mailbox, notification by e-mail ..................420 voice mailbox, readiness ......................405 voice mailbox, remote access ..................352, 426 voice mailbox, substitute function ................... 410 waiting field reception .......................
Page 690 Index gateway configuring ..........................471 GPS coordinates ..........................622 configuring ..........................622 group ..............................213 announcement before answering ................... 139 call types ............................ 213 function key ..........................216 information about the function ....................213 group functions ..........................213 call types ............................
Page 691 Index hands-free calling ..........................110 InterCom ............................. 231 headset automatic call acceptance ....................... 226 function key ..........................227 making a call ..........................113 on/off ............................226 type ............................. 226 headset connection technical data ..........................28 headset operation ........................... 226 headset socket assignment ...........................
Page 692 Index icon configuration manager ........................ 73 help window ..........................83 ..............................52 option ............................52 slider ............................. 52 status line ............................. 49 switching on ..........................52 important Information ........................20 importing language files ..........................357 incoming calls ............................ 85 information ............................
Page 693 Index InterCom-permission ........................241 introduction telephone ............................31 IP address setting ............................469 IP blacklist ............................486 on/off ............................486 IP camera ............................625 camera control configuration ....................639 configuring ..........................625 deleting ............................626 DTMF signal ..........................638 full screen mode on/off ......................
Page 694 Index jitter buffer ............................517 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 695 Index keyboard ............................611 keyboard (Android) ........................... 50 keypad ..............................33 keypad sequence ..........................523 alarm confirmation ........................523 InterCom OneWay ........................523 InterCom speakerphone ......................523 pick-up ............................523 keys ..............................32 back key ............................36 contacts/telephone book key ..................... 34 directional pad ..........................
Page 696 Index language ............................611 configuration manager ........................ 74 display ............................611 telephone .............................611 language files voice mail function ........................357 language template configuring ..........................340 configuring the language ......................343 e-mail ............................339 exporting ............................. 342 importing ............................. 341 importing a logo .........................
Page 697 Index logging in to a group ........................214 logging out of a group ........................214 logging out of all groups function key ..........................219 logging the network data stream ....................668 loudspeaker key ..........................34 loudspeaker listening ........................112 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 698 Index macro ..............................246 function key ..........................247 process ............................246 mail ..............................381 main menu ............................35 managing memory use ........................603 managing running services ......................603 menu ..............................35 adding ............................35 managing applications ........................ 35 notifications ..........................36 settings ............................
Page 699 Index configuring traversal ......................... 507 set Keep Alive ..........................512 navigation configuration manager ........................ 70 directional pad ..........................36 help ............................... 79 network data stream ..........................668 interface type ..........................532 MAC address ..........................624 notification sound ..........................566 notifications ............................
Page 700 Index onscreen keyboard (Android) settings ............................612 operating instructions telephone ............................50 operation functions ............................. 138 outbound proxy ..........................499 outgoing call ............................92 overview bottom ............................42 display ............................37 home ............................. 37 sockets ............................42 ..............................42 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 701 Index password defining (credential storage) ....................597 ..............................491 codecs ............................513 creating ............................492 deleting ............................493 domain ............................496 DTMF signalling ........................515 evaluation of incoming SIP messages ................... 524 exchange line numbers, use, on/off ..................520 jitter buffer ..........................
Page 702 Index playback, automatic ........................295 plus key .............................. 34 power dialling ........................... 257 cancelling ........................... 258 initiating ............................257 procedure ........................... 257 Power save mode automatic ..........................580, 581 power save mode ..........................580 configuration-specific ........................ 582 function key ..........................584 ..............................
Page 703 Index provider ............................. 491 codecs ............................513 creating ............................492 deleting ............................493 domain ............................496 DTMF signalling ........................515 evaluation of incoming SIP messages ................... 524 jitter buffer ..........................517 music on hold ..........................514 name ............................494 NAT Keep Alive .........................
Page 704 Index query call ............................100 connecting the other two call partners to each other ............102 ending a call ..........................102 initiating ............................100 person being called is busy/does not respond ................ 97 query key ............................34 quick access menu .............................
Page 705 Index readiness ............................299 readiness voice mailbox on/off ............................404 recording time door calls .............................311 redial key ............................34 redial list ............................115, 130 deleting entries ........................131, 137 dialling ............................130 opening ............................130 registrar ............................497 registration status ..........................269 rejecting call waiting ............................
Page 706 Index safety information ..........................22 screen keyboard (Android) ......................50 SD card ............................. 664 encrypted certificates ........................ 596 formatting ........................... 664 provision ............................. 664 removal ............................664 searching help ............................... 81 table entries ..........................73 secretary function ..........................149 secretary key configuring on boss telephone ....................
Page 707 Index setup assistant ........................... 55 shut down (telephone) ........................666 signal words ............................21 silence on user proximity ......................... 41 configuration via SIP messages ..................... 661 configuration via SIP messages on/off ................... 661 configuring SIPS ........................505 configuring SRTP ........................518 domain ............................
Page 708 Index speed dialling ........................... 264 automatic dialling ........................268 automatic pick-up ........................268 function key ..........................265 registration status ........................269 speed dialling keys options for using ........................264 splitting .............................. 101 connecting the other two call partners to each other ............
Page 709 Index system profile ........................... 188 system telephone ..........................545 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 710 Index table entries creating ............................72 deleting ............................72 searching ............................73 sorting ............................73 targeted exchange line access ...................... 271 function key ..........................272 initiating ............................271 technical data ............................. 26 telefax sending as e-mail ........................436 telephone entry fields ............................
Page 711 Index telephone, shut down ........................666 telephoning accepting a call ..........................86 call waiting calls ........................... 89 during conference call ......................107 during query call ........................101 incoming calls ..........................85 outgoing calls ..........................92 rejecting a caller .......................... 86 telephony application ........................
Page 712 Index update ............................... 646 automatic ............................ 656 manual ............................646 restoring firmware ........................660 schedule ............................. 649 update server ..........................655 update test ..........................658 variants ............................646 usage notes configuration manager ........................ 69 USB memory stick .......................... 648 user dictionary ..........................
Page 713 Index vCard ............................121, 128 VLAN ..............................477 configuring .......................... 478, 479 gateway on/off ........................... 479 on/off ............................478 operating modes ........................477 voice mail function language files ..........................357 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016...
Page 714 Index voice mailbox ........................... 393 announcements ......................... 442 archive ............................454 archive, deleting messages ..................... 455 archive, moving a message ..................... 454 archive, opening ........................454 automatic operation ........................399 automatic playback ........................394 basic settings ..........................394 call information ..........................
Page 715 Index Voice Memos (page 123) ....................... 392 VoIP Internet Service Provider ......................491 ..............................481 deleting OpenVPN certificates ....................485 deleting OpenVPN configuration file ..................484 opening OpenVPN log file ....................... 484 OpenVPN on/off ........................482 saving an OpenVPN certificate in the telephone ..............
Page 716 Index waiting field sequence for call acceptance ....................282 waiting field (external) function key ..........................284 waiting field function ........................281 configuration ..........................281 waiting field reception function key ..........................288 on/off ............................283 wallpaper ............................36 wallpaper (background) ........................36 warranty ........

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