Telephone - Verizon T1960 User Manual

Troubleshooting Tips
54

Telephone

Problem & Solution
Base power LED is not on
•
Make sure the base is connected to a working non-switched electrical outlet.
•
Make sure the power cord is properly connected to the base in the correct jack.
No display on handset and base power LED is On
•
Are the handset batteries fully charged? Charge the batteries for 16 hours or replace
the batteries.
•
Make sure the batteries are properly installed.
No dial tone but handset display works after full charge
•
Ensure the telephone cord is connected at both ends.
•
Does the handset indicate out of range? If so move closer to the base.
•
Does another phone work with the same cord and wall jack?
Handset or base does not ring
•
Ensure the telephone cord is connected at both ends.
•
Does the handset indicate out of range? If so move closer to the base.
•
Does another phone work with the same cord and wall jack?
•
Ensure that the Ringer Volume is not set to OFF.
Poor reception between handset and base
•
Too close to metal appliances such as microwave, refrigerator, stove, etc.
•
Baby monitor or other device is using the same frequency (1.9 GHz).
•
Handset battery is low. See battery indicator and place on charger.
•
Out of range, excessive distance and / or objects (walls) between handset and base
(unit beeps).
Cannot dial out
•
Keypad may be locked. If the padlock icon is on, press unlock in order to deactivate
the lock to enable the keypad. (Page 24)
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