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VI. TROUBLESHOOTING
Your power lift recliner should bring you years of trouble-free service; however, it may require
occasional troubleshooting. The following troubleshooting tips and FAQs should summarise
what you need to know about your power lift recliner. If at any time you do not feel comfortable
performing the troubleshooting steps listed in this manual, contact your authorised Pride Deal-
er for service. Please have the model number, serial number and nature of the problem when
calling.
FREQUENTLY ASKED QUESTIONS
What if my power lift recliner does not operate at all?
•
Ensure the external transformer is plugged into a properly wired electrical outlet.
•
Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving power.
•
Ensure the low voltage connection cable is plugged into the external transformer.
•
Ensure that all cables are connected properly.
What if my power lift recliner operates in one direction only?
•
Check the up and down buttons on the hand control to make sure they do not stick. If the buttons are
sticking in either position, the hand control may need to be replaced.
•
Contact your authorised Pride Dealer for further assistance.
What if my power lift recliner stops during a lifting cycle?
•
Your power lift recliner is equipped with an internal thermal shutoff switch located inside the external
transformer that prevents the motor control box from overheating. If the thermal shutoff activates, allow
the power lift recliner to remain in a stationary position for 10 minutes to allow the motor to cool, then
resume normal operation. If you notice the motors overheating frequently, contact your authorised Pride
Dealer.
•
There may have been a power failure and/or there are no batteries in the external transformer or the
batteries have no charge. Always make sure there are fresh 9V batteries in the external transformer if
equipped with battery backup.
•
Check the circuit breaker box connected to the electrical outlet.
What if my power lift recliner is rocking from corner to corner after I position the power lift recliner?
The fl oor may be uneven or the carpet may be affecting the power lift recliner position. Adjust the leg levelers
in the area where the power lift recliner is rocking. See III. "Your Power Lift Recliner" for instructions on leveling
your power lift recliner.
Where can I place the external transformer box?
•
On the fl oor away from heat sources in an open, well-ventilated area where it will not be an obstruction.
•
On the wall away from heat sources utilising the optional external transformer wall mount. Refer to "Ap-
pendix B."
Where do I fi nd the serial number on my power lift recliner?
You can fi nd the serial number in two locations—one is near the rear of the motor on the steel lift mechanism,
and the second is attached to the frame below the scissor mechanisms. The model number for your power lift
recliner is printed below the serial number bar code.
Who do I call for service?
Contact your authorised Pride Dealer for service.
Power Lift Recliner Series
www.pride-mobility.co.uk
POWER LIFT RECLINER SERIES
21
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