Troubleshooting; Frequently Asked Questions - Pride Mobility Power Lift Recliner Series Owner's Manual

Your Pride Power Lift Recliner is a state-of-the-art product designed to enhance your mobility. Your power lift
recliner should bring you years of trouble-free service; however, it may require occasional troubleshooting.
The following troubleshooting tips and FAQs should summarize what you need to know about your power
lift recliner. If at any time you do not feel comfortable performing the troubleshooting steps listed in this
manual, contact your authorized Pride Provider for service. Please have the model number, serial number,
and nature of the problem when calling.

Frequently Asked Questions

What if my power lift recliner does not operate at all?
Ensure the external transformer is plugged into a properly wired electrical outlet.
Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving
power.
Ensure the low voltage connection cable is plugged into the external transformer.
Ensure that all cables are connected properly.
What if my power lift recliner operates in one direction only?
Check the up and down buttons or toggle switch on the hand control to make sure they do not stick.
If the buttons or switch are sticking in either position, the hand control may need to be replaced.
Contact your authorized Pride Provider for further assistance.
What if my power lift recliner stops during a lifting cycle?
Your power lift recliner is equipped with an internal thermal shutoff switch located inside the external
transformer that prevents the motor control box from overheating. If the thermal shutoff activates,
allow the power lift recliner to remain in a stationary position for 10 minutes to allow the motor to
cool, then resume normal operation. If you notice the motor is overheating frequently, contact your
authorized Pride Provider.
There may have been a power failure and/or there are no batteries in the external transformer or the
batteries have no charge. Always make sure there are fresh 9V batteries in the external transformer
if equipped with battery backup.
Check the circuit breaker box connected to the electrical outlet.
What if my power lift recliner is rocking from corner to corner after I position the power lift recliner?
The floor may be uneven or the carpet may be affecting power lift recliner position. Adjust the leg
levelers in the area where the power lift recliner is rocking. See Section III "Your Power Lift Recliner" for
instructions on leveling your power lift recliner.
What if the heat and massage options on my power lift recliner do not function?
Ensure the junction box is connected properly to the external transformer and that there is power to
the transformer. A green LED will light on the transformer to indicate power.
Ensure the heat and massage units are connected properly to the junction box and that the junction
box is connected properly to the actuator, both at the rear of the power lift recliner.
Ensure the hand control is connected properly to the junction box. If connected properly, the LEDs
on the hand control will be lit.
If any of the LEDs do not light, contact your authorized Pride Provider for further assistance.
Where can I place the external transformer box?
On the floor away from heat sources in an open, well-ventilated area where it will not be an obstruction.
On the wall away from heat sources utilizing the optional external transformer wall mount. Refer to
"Appendix B."
Power Lift Recliner Series
V I . T R O U B L E S H O O T I N G
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