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Symptom
Probable cause
The phone is OFF.
Sending/
Receiving calls
are disabled.
The battery is running low.
Your voice
The surrounding is noisy.
cannot be heard.
When the
Your hearing instrument or
microphone is
Hearing Hub is placed in the
positioned close
location subject to radio
to your mouth,
frequency interference.
the voice gets
distorted or
intermittent.
The Hearing Hub
The surrounding temperature is
does not charge.
too high or too low.
The battery life
Your battery has reached its
is short.
charge capacity.
Corrective action/Workaround
®
Turn on the Bluetooth
enabled
device.
Recharge the battery.
Position the microphone close to
your mouth.
Change the position of your
Hearing Hub.
If the surrounding temperature is
out of the appropriate charge
temperature range (7
C to 40
C
°
°
[44.6
F to 104
F]), charging may
°
°
be disabled.
* In that case, LED 1 is blinking orange
once per 2-3 seconds.
Replace your rechargeable battery.
Consult your dispenser.
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