Table of Contents
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Troubleshooting guide
This section discusses a general approach to solving problems related to Hearing Hub handling
and operations. The following table will help you narrow down the problem area, identify the
source of the issue, and provide workarounds. If your problem is particularly sensitive or
persistent, write down any error conditions encountered and detailed description, so your
dispenser will figure out what's going on with your Hearing Hub.
Symptom
Probable cause
If the remaining battery power of
the hearing instrument is low,
Hearing Hub operation and audio
No sound is
signal reception will be disabled.
produced.
A neckloop antenna is not worn. Wear a neckloop antenna around
A neckloop antenna is not worn. Wear a neckloop antenna around
There are facilities or devices
Noise is
that emit strong electromagnetic
continuous or
wave located nearby.
sound is
Your hearing instrument or
intermittent.
Hearing Hub is placed in the
location subject to radio
frequency interference.
80
Corrective action/Workaround
Replace the battery.
your neck.
your neck.
Go out of that area.
Change the position of your
Hearing Hub.
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