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Symptom
Probable cause
The power/hold switch is
POWER OFF.
The battery is running low on
The hearing
charge.
instrument does
A neckloop antenna is not worn. Wear a neckloop antenna around
not work.
There are facilities or devices
that emit strong electromagnetic
wave located nearby.
The Hearing Hub is too far away
from the Bluetooth
device.
Pairing fails
There are facilities or devices
that emit strong electromagnetic
wave located nearby.
Corrective action/Workaround
Slide the switch to POWER ON.
or
Recharge the battery.
your neck.
Go out of that area.
Keep a distance of 19.7 inches
®
(50 cm) between the Hearing Hub
enabled
®
and Bluetooth
enabled device.
Go out of that area and perform
pairing again.
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